Alliance — rude local operator

1 Review
MK Singha on Jul 24, 2018 Mark as Resolved

Hi,

Team, this bellow email was sent to you before but I did not hear anything yet. Bellow are my questions.

My question is: Do I have to stay without the wireless? Do I have to deal with such mannerless people every time I have issues? Does Alliance give business to such mischievous operators? If the gentleman has the number of that guy who configured my router, then isn't he one of them? If not then how he has his number? If yes, then isn't their plan to rob the customer like me, who has the issues with the connection every time? Aren't they creating issues themselves and sending people to steal money from customer?

Please let me know who all I need to speak to?

Thanks...
Manas Kumar Singha.

ID: rb52_at (Ramkrishna Biswas)

Ph: 9716258613,

---------- Forwarded message ----------
From: Mk. Singha
Date: 22 July 2018 at 15:55
Subject: Complaint on Local operator
To: abspl@alliancebroadband.co.in

Hi,
I reported an issue about my slow connection (6-7 MB) and the person on the call logged a complaint (16218). Then I called the local operator and he assisted me to connect the LAN directly to the CPU. The LAN was connected to my Router previously and worked for wired and wireless both. Once I called the local operator he connected me to the CPU directly but then the Wireless connection stopped working.

Then after 2 days the slow connection was fixed and I connected the LAN to my router and through Ethernet connected to my CPU from router. Now, the wireless stopped working after the local operator configured me manually putting IP, DNS etc. I called them and told that once you guys configured me to connect directly to the CPU, my wireless connection is not working. I called them several times and today when I speak to a person from local operator he did not want to tell his name. Then he was repeatedly telling me to call that person who first configured my Router. But the person was one of them (local operator).

Then he disconnected my call. When I called again one lady picked and she was literally shouting on me and was repeating the same thing that I need to call that person who configured my router. I just wanted to explain that, when I called first time for the speed issue, the person on the call instructed me in configuring the router manually and that might be the issue now I am not getting wireless connection. So I wanted to change that configuration so that I can get the wireless connection again as the wired is fine. However, the lady was so rude and was not allow me to speak even and continuously shouting on me. Again she was telling me that they will not help me in wireless connection and was not ready to understand that, one of them changed it manually when I called them. She was nearly abusive. Then some gentleman picked the call and spoke to me nicely but told me the same thing that they can not do anything as the wired connection is fine. Then the gentleman gave me the number of that person who configured my router first and told me to call him.

Now I am without the wireless and waiting for a justice. I called on the toll free number again and the person on the call logged another complaint (21175). Then I got a call from a lady and she tried to get me the wireless connection back but without any success.

My question is: Do I have to stay without the wireless? Do I have to deal with such mannerless people every time I have issues? Does Alliance give business to such mischievous operators? If the gentleman has the number of that guy who configured my router, then isn't he one of them? If not then how he has his number? If yes, then isn't their plan to rob the customer like me, who has the issues with the connection every time? Aren't they creating issues themselves and sending people to steal money from customer?

Please do the needful...

Thanks and regards...
Manas Kumar Singha
ID: rb52_at (Ramkrishna Biswas)
Ph: 9716258613,