Complaint Complaint

  • Samsung Television Customer Care Number & Service Centre in Trivandrum - Complaint
    Vishnu Sreedharan Nair on 2018-07-10 09:30:49

    Dear team ,
    I had an issue with my tv which is 2 years and one month which i bought was not working properly and i called the service team in Trivandrum Sreekhandeshwaram and they came and checked the tv and said the tv sound system is working properly and the display lights are down thats why the picture not getting displayed . And the team took the tv to their service centre on 30th may 2018 after that i called each and everyday for the followup and nobody was giving me a proper reply and 2 weeks i waited and am working in abroad so i came back for my work and my bother used to call the team and his name is Vineeth which i given as to contact. Recently the service team replyed that tvs board is complaint and i have to pay 10700/- so i asked them u didn’t inform me about this one when you guys took the tv . Anyways i asked them to get me the tv back to my home and still they r not following up and i asked them ok you can decide a price for it so they said 3000 /- i said ok because I didn’t had any other option , already the team opened the tv and i know what will be the condition so i ask them to pay me and still now nothing have been done and its more than 1 month. This is the worst experience i am getting for the first time from Samsung and more over please follow up with this issue .