Complaint Pension account tranfer delay

  • Reserve Bank of India [RBI] Customer Care, Complaint and Reviews - pension account tranfer delay
    NAVIN SINGH on 2018-04-15 20:16:46

    Dear Sirs/Madam,

    My father, Mr. Sadhu Sharan Singh (a pensioner of West Bengal police under PPO number 260735) had pension account in Bank of India at Rajendra chowk ,Bubna center,Hajipur branch in account number 465410100017709.
    A request letter for transfer of account to Bank of India, Anisabad branch, Patna,in account number 446010110004123 was submitted on 09/01/2018. Under RBI guidelines, pension account was supposed to be transferred by 09/04/2018 (in 90 days). But, Unfortunately the same is not done and the home branch officers are not responding properly in this regard.
    Please be informed that my father can not roam/walk without support of other people. Despite such condition, he was forced to visit branch again and again and was forced to submit account transfer letter personally. But, unfortunately after doing everything required, the job is not done yet.
    Please be informed that, he is in trouble due to non receipt of pension for last 3 months. I kindly ask you to look into this matter seriously and urgently and do the required immediately.
    Please find copy of letter attached herewith (which was submitted) for your ref.

    Thanks and regards.
    NAVIN SINGH