Complaint Mr.
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Air Asia Customer Care Number Office Address Complaint Email Id - Mr.SAURABHKUMAR H. PATEL on 2018-02-26 18:30:08
Dear sir,
This is SAURABHKUMAR HASMUKHBHAI PATEL
I was having booking of Air Asia flight for Bali trip as per following details.
Onward Flight Details
From : Mumbai
To : Bali
Booking Number : OJQ54Z
Flight Number : XT 853
Date of Journey : 01st December 2017
Time of Journey : 22:50 hrs
No. of Passanger : 02
Return Flight Details
From : Bali
To : Mumbai
Booking Number : XJZM3P
Flight Number : XT 852
Date of Journey : 08th December 2017
Time of Journey : 15:10 hrs
No. of Passanger : 02
Due to Bali Volcano eruption my trip was not possible. So I applied for refund through E form many times starting from 30th November 2017 to 14th January 2018
List of E-form reference number are as follow
00736754
00736756
00935997
01265419
01278635
01529326
01529460
I will discuss here sequence of event in detail
- I called for refund they told that I have to submit E form and call us again with reference number
- I applied E-form and mentioned the number to customer care executive.
- I got mail that please reply us with your bank details.
- I replied my bank details
- I got mail that your E-form is closed as bank detail are missing.
- I call and got instruction that i should again apply E-form with bank detail in remark.
- I applied E-form.
- I got reply that your E-form is closed without mentioning any reason
- I called and they told that your bank name and itenary name are not matching so case is closed please apply again E-form
- I applied E-form again
-I got Email that you have applied duplicate case for same PNR so this case is closed.
- I checked online for all my E form request. All are in closed condition without any reason.
- I call on 17th January 2018 and got that Air Asia have my banking detail. They will escalate my case to Malaysia banking team for clarification. No need to apply E-form now.
- I call on 22nd January 2018 and got that Malaysia banking team have replied on 17th January 2018 for your refund. It is in process it will take 30 days. So I will get my refund On or before 17th February 2018.
- I called on 18th February 2018 for clarification about refund. I got that we have escalated your case and manager replied that after 15 days you inquire.
Kindly May I Know the exact status of my Refund SIR???
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