Complaint Non compliance of service under AMC contract

  • P.C. Colony Kankarbagh Eureka Forbes Service Center - Non compliance of service under AMC contract
    Arshad on 2018-02-22 14:48:32

    I am customer of Eureka Forbes , using Aquagaurd RO reviva model since more than 5 years. I have been taken AMC services for a year for our RO system. In the agreed terms and condition, there is three time service has to be provide by the vendors M/s Ankit , Gaya(Aqauguard vendors). For that, I paid Rs.4505 towards annual maintenance from 15/7/17 to 14/7/2018. Till now no any service provided by the said vendors.Due to some interruption in RO system, I logged the service request to M/s Ankit, Near Gandhi Maidan, Gaya. in Feb 2018, one technician from vendors side come to check, and asking Rs.1000/ for repairing, while it is covered under one year maintenance. If i already paid Rs. 4505 for AMC, then why it is required additional Rs.1000/-. This is totally a matter of shame and negligence of service provider and somewhere or the other it will definitely down the Aqua guard brand in market.



    I am being enclosed the copy of the AMC contract herewith for your information and necessary action please.



    I am anticipated the early response from your side, other wise I am compelled to take it the matter at legal forum.



    Vendor name: M/s Ankit, near Gandhi Maidan, Gaya



    Authorized dealer name : Eureka Forbes Limited, A-66, 1st floor, PC colony, Kankarbagh, Patna, Pin- 800020



    AMC Contact receipt no : 805 (0000305), dated 15/7/2017.



    Mob: 7250892327



    Engr. Arshad

    Nalanda University

    (MEA),Govt. of India