Complaint Need help

  • IFB Customer Care Number Toll Free Number Complaint Email Id Office Address - Need help
    Ranjeet Singh on 2018-01-02 15:30:19

    Hi,

    Hope you are doing well.

    I have IFB washing machine and using since more than one year.last week I had some issues with machine. It was working very smoothly and I found some little bit knocking problem. Drum and motor and sensor were working very smoothly. I raised the complain request to customer care and the gentleman told that it is small common problem and it will cover in general service. He told that some times coin stuck in machine then it creates noise. Previously dryer and washing were working before servicing. The technician came and he checked the machine and in 5 minutes told that sensor and dryer has been gone. I don't know he was completely trained or not and told that it will be charge RS 5500.

    I have not received the feedback call from customer care. Customer don't know that what will be the service charges every year. Please mention in terms and conditions that customer will pay more amount at the name of servicing every year.

    Please consider these road blocks.
    Thanks
    Ranjeet
    7829000133