Complaint Cheating by Ford dealer

  • Ford India Customer Care, Complaints and Reviews - Cheating by Ford dealer
    Amit on 2017-12-29 04:27:06

    I had booked EcoSport titanium plus diesel for which a cheque of Rs.50000/-was deposited to Kanal automobile as a token amount .
    I was told that the vehicle will be delivered within December 2017.Later on 25th December I was informed by the dealer
    that your vehicle has been arrived.

    I told him that I need a day or so for the car loan approval . Yesterday I got a call from the dealer in the evening around 5.30pm,forcing me to come immediately and take the delivery or else the vehicle shall be sold to some other buyer.
    As l was driving back home from my office I told him that I will reach the showroom in some time, confirming Him that I will surely purchase the vehicle.the call recording is with me as an evidence .Due to some reasons I was not able to reach yesterday 27/12/17.
    Today 28/12/17 in the morning I went to my banker for loan disbursement thinking that my vehicle is ready for delivery.The loan approval was transferred to the dealer and then went to take the delivery, on reaching the showroom I was shocked to hear that my vehicle was already sold to someone else as I didn't turned up on time in the evening.Insted of an apology I was told that my loan has been reverted back to the back and I had no option other than to leave the showroom.I even made them hear the recording which I had for the conversation which was made yesterday with the sales executive confirming my purchase.