Dear M/S IFB


This is matter of great regret and painful that I requested Shivalik Enterprises, Anand Nagar, Tripari, Patiala Punjab on 04-12-2017 to attend to fault in washing Machine AW7201RB under Mtc. Contract D191604861 dated 14/12/2016 in the name HARBANS KAUR. But they have not cared to attend my request.


Later on I contacted customer care at phone 1860 425 5678 on 06-12-2017 who issued Ticket no 1000753283 with the assurance that IFB representative will visit shortly. But sorry to say that no body contacted us up to 08-12-2017.


On again contacting customer care asked me to contact Mr Naresh Kumar who never picked up his phone 9356535120. Then customer care gave another contact number of Mr Atinderpaul Singh who at least cared to pick up the phone and promised to send the technician. In the evening I receive the call from technician and fixed up the time of visit at 10.00 AM on 09-12-2017.


But he never turned up. We have been calling him at his no.8559026446 and of no avail as he is not picking up the phone. Even we tried to contact Mr. Atinder Paul Singh but his phone was constantly busy 12.14 to 12.59 on 09-12-2017 and when we finally tried at 1.02 PM he did not respond.


By again contacting customer care another phone no of some Mrs Kiran was intimated as 9803601397 which is surprisingly of Shivalik Enterprises which ultimately we have come to the same place where we were at 04-12-2017.


We are Sr. citizen our washing is lying faulty for the last 7 days and in this extreme winter we unable to wash our cloths. We are using so many IFB appliances such as dish washer and washing machines and others but now we are baffled to note the poor response of IFB. This is horrible creating irritation and sense of non confidence in IFB services. I noticed that your customer care is simply issues the ticket without any monitoring and taking responsibility for the immediate compliance of complaint for which any ticket is issued.


You are requested to please attend to our complaint under aforesaid ticket immediately.





Regards,


Kuldip Singh H/O Harbans Kaur
120-D, Model Town Patiala
M: 9878376661