Complaint Complaint

  • Vijay Sales Complaint & Customer Care Number - complaint
    Jyotirmoy Mukhopadhyay on 2017-12-01 17:14:11

    I purchased lenovo lap top 81A4006cin, model-IP 120S,S/N-YD02XLZAfrom opera house branch on 21-11-17 and observed excess heating of key board which was checked by service engineer onsite and sealed for replacement with a report .DO letter has been received for replacement .
    Since as per service engineer , there is no cooling system / vent provided in this product the heat generation occurred . On lenovo online site visit it is seen that the product IP20S is scored off indicating it being withdrawn from market being defective in design .
    Since no purpose will be served in getting replacement ,Vijay sales should return Rs 20000.00 paid and my old working laptop received as exchange offer . No other small size product is suitable for my use within my budget . Matter is pending since 24-11-17