Complaint Overcharged in Uberhire

  • Uber India Customer Service Email ID Enquiry Number, Complaint and Reviews - Overcharged in Uberhire
    Shamik Ganguli on 2017-11-16 20:57:30

    Dear team,
    Kindly note that yesterday, 15th Nov 2017 I had booked Uber hire, driver's name being Mr. Rajesh. Total trip time being 1hour 39 mnts. However during the hired period, the driver kept on calling me and asked me to cancel the trip as he was getting other pick ups. After the trip ended, I was charged a surcharge and instead of paying INR 749 , I had to pay INR 818.90. After following up with Uber team , they refused to refund the excess amount charged. I requested them to provide any higher officials email id, that was also denied and I was indirectly told that me booking Uberhire was a mistake of mine.
    If my excess amount is not refunded, I am definitely going to take legal steps.

    Regards
    Shamik Ganguli