Complaint Complaint for pathetic 'support'

  • IFB Customer Care Number Toll Free Number Complaint Email Id Office Address - Complaint for pathetic 'support'
    Naimee Khakhar on 2017-11-13 12:39:33

    Dear team,

    I am a customer of your washing machine based at Rajkot (Gujarat).

    There has been an issue with it since the past 14 months. I have done 20+ complaints till now, but there has been no intervention/importance/interest given to it by your team. There can be three reasons I believe for this:

    1) They are too busy with their work (which excludes handling complaints)
    2) Complaint handling isn't a company policy
    3) Reason best known to them

    Below is a part list of complaints:
    11003308867 dated Aug 29, 2016
    1000018373 dated Feb 23, 2017
    1000009475 dated April 18, 2017
    1000350812 dated Aug 22, 2017
    1000444709 dated Sept 17, 2017
    1000536791 dated Oct 12, 2017 (still not resolved)
    There have been more complaints done but I am unable to find those messages in my mobile. Will be great if I get a clarity on why is there no resolution attempted from your side. Is it because of any of the three reasons I mentioned? If yes, which of the three?

    Now, if this is going to be ignored like you have been doing since the past 14 months, I will give this up as scrap in your nearest store. Will be great if you can give me the address where I should do it.

    Also, If anyone is reading this e-mail and not ignoring it like my complaints, you can reach me either over this e-mail, or at (+91)9825287870.