Dear Sir,
I would like to inform you that we felt proud of having IFB appliances for its quality and service but now situation has come to a position we have regret for it.
I am having IFB Washing machine (Model: Executive Plus), date of purchase is on 21/02/2010. It was working properly, only problem was water was leaking during spin. Before Puja my Mrs asked to rectify the problem and accordingly I make request for service technician mentioning the entire thing through your Toll Free No.18604255678. Accordingly, service technician visited my house and without any checking he told me that Tub is defective you to change Tub for that you need cost of Tub is Rs 1778/- and service charge Rs 885/-.After two days two technician came and after opening the machine they told me that you have to change the drum also. But after changing all the things, still water was leaking and ultimately they have to change the damaged pipe which I told them earlier to look into. I make payment to your franchise in Kolkata M/S ADRIJA SOLUTION DONNANT, 34, Ramtanu Lahiri Sarani Kolkata-700053 Of Rs4973/- (Rupees four thousand nine hundred and seventy three only) ( Inv. No. IFB/2017-18 No.2792 dated 07/10/2017. But next day while operating the washing machine we found that water is not out letting, immediately I called through your Toll Free No and explained all the thing. On other day, service technician Mr Jena(Mob: 8420112081) came and told me that you have to change the motor also. After seeing all the thing, it seems they doing all these for getting the annual service contract. It is my earnest request kindly look into the matter and take necessary action so that we can use the washing machine.
It is to be noted that
i) I have already lodged a complained to the Consumer Forum ( complained No 480947) in this regard
ii) I will wait for another two three days, then I will send copy of this letter along with the bill to all local TV Channels so that they can make aware of the general public that presently how IFB Industries Is cheating their customers.

Thanking you.
SUKHARANJAN SAMADDAR (Mob: 3432674262)