Dear BRD,

I hope this email finds you well. I am writing to formally lodge a complaint regarding two issues I have encountered with your company's services. Firstly, I have not yet received the exchange bonus promised during the purchase of my new vehicle, Iginis delta. Secondly, there has been a significant delay in the transfer of ownership for my old vehicle, [wagon r], which I traded in during the purchase.

Details of the issues:

Exchange Bonus:

On [02/07/2023], I purchased a new [Iginis delta] from [BRD CHALAKKUDY], and the sales representative (Mr BABU)assured me of an exchange bonus as part of the deal.
However, it has been [6months] months since the purchase, and I have not received the exchange bonus as per the agreement.
Ownership Transfer:

As part of the same transaction, I traded in my previous vehicle, [wagon r], with the understanding that the ownership transfer would be completed in a timely manner.
Unfortunately, the ownership of my old car has not yet been transferred to the new owner, causing unnecessary stress and inconvenience.
I kindly request your immediate attention and resolution of these issues. I believe in your company's commitment to customer satisfaction, and I hope to see a swift resolution to these matters.

Please provide me with a timeline for when I can expect the exchange bonus to be credited, as well as the status of the ownership transfer for my old vehicle.

If these issues are not addressed promptly, I may have no choice but to escalate this matter further.

Thank you for your prompt attention to this complaint. I look forward to a swift resolution.

Sincerely,

Sarin P Thomas
8590142934