Complaint Different product received

  • Amazon Toll Free Number 180030009009 - different product received
    Bani Sarkar on 2020-06-15 15:10:34

    Dear Sir/ Madam,
    My References: (i) Orders:
    1. Order no: 405-0872976-5037908 & 2. Order no: 405-9914620-1373948
    Product ordered: Lotus Professional 4 Layers Advanced Anti-Ageing Facial Kit
    Product I received : O3+ Skin whitening fairness facial kit ( completely different from my ordered product)
    (ii): I ordered for one Lotus Professional 4 Layers Advanced Anti-Ageing Facial Kit on 7th June and paid from my net banking( my account showing that the amount debited ) but sms came to me that payment failure and accordingly I ordered and pay once again ( both amount showing in my account, I thought that 1st one will come to my account, but not come as on 15th June)
    (iii): But today at around 12 =15 noon I received two packets [ against 1. Order no: 405-0872976-5037908 & 2. Order no: 405-9914620-1373948 ] containing O3+ Skin whitening fairness facial kit ( completely different product from my ordered product).
    In view of my above cited declaration I want to return both the items and request you to refund the amount to my account at your earliest.
    Thanking you.
    Prof. subir Kumar Sarkar
    C 46, Gosthatala New Scheme , Garia
    ( Near Gostha Mandir or Bandhumal club)
    KOLKATA-700084, WEST BENGAL 700084
    India
    Phone: 9433088684