Complaint Not allowing to travel without sms proof of booking.

  • Uttarakhand Roadways Enquiry Number, Email ID, Office Address, Complaint And Review - Not allowing to travel without sms proof of booking.
    Manish Bahukhandi on 2020-01-01 23:07:21

    Dear Sir,

    Yesterday evening I booked one online ticket of volvo bus as a guest login for todays date ie 29-12-19 in the name of Sunita Chamola. The timing of the bus to depart was 6:00 am.
    The ticket was booked and the money was deducted from my account but I didnt received any booking confirmation on my phone as well as not even received any mail for booking confirmation. I booked the seat no.10 and when i checked the status of the same seat it was showing the status as booked.
    Today morning when the traveller asked the conductor about seat no 10 he confirmed that the booking is in the name of sunita chamola. He told that since we dont have any message so he will not allow to board the passenger. The passenger said that she is producing his I card in the name of sunita chamola but conductor denied to board the passenger.

    She was alone female traveller and this has caused inconvinience due to this. Its not my mistake if i didnt recd the message or mail regarding the confirmation of my ticket and since the ticket was booked the conductor must have allowed the passenger to board after checking the id proof.

    Considering all above I request to do the necessary action on the conductor whatsoever and atleast refund my amount which was paid by me for which my traveller did not got the seat.

    Regards
    Manish bahukhandi
    9690755783