Complaint PRE PAID PLAN VALIDITY

  • Chennai Airtel Nodal Officer - PRE PAID PLAN VALIDITY
    S Kumaravel on 2018-10-22 11:44:15

    I am a AIRTEL Prepaid Customer

    My Mobile No.9841465187 (S,KUMARAVEL)

    My connection is prepaid

    Earlier my validity is life time (I think somewhere upto 2035/2025)
    Suddenly I received one message that my validity (current pack validity) period expires on 31.10.2018 What is this after collecting the prepaid amount in bulk, suddenly you are reducing the validity period without proper notice/sufficient time to spend/utilize the balance amount. This is LEGALLY NOT ACCEPTABLE. It is against CONSUMER ACT.

    Now what will happened to my balance amount ? (around Rs.180/-)

    Will you repay the balance amount back to me ?

    Will you allow me to covert my PLAN to Different PLAN using my balance amount

    Kindly clarify me (without any Legal/Media issues)

    Regards

    S.KUMARAVEL
    Mob. No.9841465187