In last 4 months.

15 Complaints of NSN motors – Yamaha Dealer – Pachalam – Ernakulam



Dear Yamaha Team,



I, Suresh Babu (Registered Mob-9388699900), Omkar,74-A,Elamakkara,Ernakulam,Kerala. I am a Yamaha Ray ZR Dark night owner from last 4 months, & I have purchased this vehicle from above mention your dealer last 4 months back. Now I am noticing you that I have faced / facing issues from above dealer in last 4 months tenure. Requesting you to read the same and do the needful for solution as soon as possible.



I am escalating the issue from start my visit to the show-room itself in each points.



1. Delay on Vehicle Delivery. On 8th June I visit NSN motors and select vehicle, but after 9 days on 16th June only I have received vehicle.



2. Fooling me on Vehicle Delivery time . After keep on follow-ups on 14th June above mention dealer called me and told will deliver vehicle tomorrow without fail i.e on 15th June (actually it was a holiday on 15th , I specifically asked the same, they said if it is a holiday we will open our sho-room and will deliver the vehicle on-time) and I accepted. Actually I was already planned to visit my parents on the same day @ Changanachery (100 Km from Ernakulam) with my Family. As per dealer words I cancel the trip and wait for vehicle purchase.



3. Cheated with My family also on Vehicle Delivery time . Continuation on above point number 2 on 15th June till 5pm I didn’t received any call from the dealer so I call back them. In that time they told me today we can’t deliver the vehicle will do it tomorrow. That particular day of this case above dealer to cheated me and family put together. Me and family wasted full day for the same as per the words from the dealer. If somebody call me and told today we can’t deliver vehicle, atleast I will visit my parents. Evening When I call them only I knew the non-delivery status. This was completely cheating with me and family.



4. Vehicle Delivered without Invoice . On June 16th I have receive vehicle, it was only vehicle with out Vehicle Invoice , with out User Manual, with out Service Book, with out First-Aid Kit, with out Insurance.



5. First-Aid Kit . After two-three days continuously follow-ups I got Invoice copy, User Manual & Service book, but till now I am sending this mail there is no first aid kit in my vehicle.



6. 45 Minutes Standing in Show-room for Insurance Copy . They confirmed to provide Insurance copy on 18th June but it was not happened. After no response from the dealer on 19th evening I visit the show-room. They told me to wait there will provide as soon as possible, our printer showing some problem. In that time was heavy rain and I stand in front of the dealer showroom almost 45 minutes. After 45 minunts Mr.Nishad (Manager) come and told me will provide next day (20th) without fail and I return back to home.



7. Fooling me on 19th with stands 45 Minutes for Insurance Copy . On 20th June they given Photostat copy of Insurance certificate, but the insurance date was on 20th. Actually the dealer team was fooling me on 19th with 45 minutes standing in front of their show room on heavy rain time.



8. Wrong Address in Insurance Copy. On 20th June received insurance copy mentioned address was also wrong. It was not as per my address proof, so I have not received they posted the original copy of the insurance certificate due to address mis-match.



9. Delay in Insurance. After above issues I have received actual Insurance after 15 Days on delivery. Between these time if something happen my vehicle who will be responsible??



10. Delay in Registrati0on. They told me to wait next 30 days for registration as per norm. After arguing only they done the registration of my vehicle.



11. Cheating on Additional Fittings. Additional fittings I paid Rs.2800 for steal guard for my vehicle, but now only after 3 months period over the same got rusted. Presently my vehicle looking dirty with rusted of iron screws.



12. Owner Ship Change . On purchase time I exchanged my old vehicle (Splendor) but the dealer given me lower price only Rs.5000/- i.e was I agreed the price. My issue is after 4 months I have received 3 times renewed Sale Letter (30 days Validity) from the dealer office. And latest letter expiry date was on 12th Sept’18, Today Sept 16th still I have not received new letter or owner ship change. On purchase time they told me difficulty in exchange facility, definitely I will visit some other dealer or do some other way.



13. 3000 Km Second Service . Yesterday I visit the dealer for second service as per my service book reach 3000 Km, in that time they told me “Booking” required for vehicle service. After 25 Km I travel there in between my busy office hours. If I received any service call / sms from them definitely I can do as per their service time changes.



14. Pump / Flush water = Second Service . Above day the dealer ask me “ instead of service we can flush / pump some water to your vehicle body and return back to you ? is it Ok ? “ This type of relations I am getting from the above dealer from last 4 months.



15. 40 Times visit Dealer Show-room After purchase my vehicle approx minimum 40 times I visit the same show-room for above each cases in last 4 months. I spend lot of liter petrol and waste my valuable time also.



Request you to do the needful Yamaha Team authorities to me about above mention points. No : 5 , 11 , 12 , 13 . Expecting reply and solution from your end as soon as possible.





Thanks & Regards

Suresh Babu
93 88 6 999 00
24x7sureshbabu@gmail.com
After 6 Days No Response. Kindly do the needful and revert.
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Thanks & Regards
Suresh Babu
93 88 6 999 00
24x7sureshbabu@gmail.com

No Response
---------- Forwarded message ---------
From: suresh babu <24x7sureshbabu@gmail.com>
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