Complaint Poor & Fake service Complaint

  • Bajaj Bikes Customer Care Toll Free Helpline Number Service Complaint - Poor & Fake service Complaint
    SUBRATA NAG on 2018-08-13 18:25:10

    Hi,

    I am writing today to complain of the Poor & Fake service I received from Bajaj Dealer - VISAKA MOTORS(12723) on August 12, 2018.

    I have purchase a Discover 110cc as on 20.02.2018 from
    VISAKA MOTORS (12723)
    100/B, B.T.ROAD, SUCHAR GIRJA,
    SODEPUR, KOLKATA-700115,
    NORTH 24 PGS, W.B.

    I have take my First Free Service as on 16.04.2018 from VISAKA MOTORS (12723) with 335 K.M.

    From Last month my bike is suffering for poor Pickup & low sound from Horn issue for which I have communicate with VISAKA MOTORS for availing my 2nd Free Service; the booking date fix on 12.08.2018 Sunday at 9 a.m. But after visiting to VISAKA MOTORS (12723) service reception desk they refuse me to give me 2nd Free Service as because Online CRM showing I have already taken my 3RD Free Service from Prashant Auto (26381) with reference to Job Card No. RCJC 26381201800161 at 9999 K.M. which is most shocking & painful for me as because I ride only my bike 2130.3 K.M till date & I have never visited to any other dealer/vendor as authorized dealer service center is nearby my location & My vehicle is new one & still under warranty. I also found the mobile number mention in CRM for the last 2 sevice is not below to me.

    After several request & cross check with Manual Book & Physical Meter reading (2124KM) with the Service Manager they have agree to provide me as "Within Warranty" support.

    I am most annoyed that I wasted a morning (and half a day's vacation) waiting but Not getting my valid 2nd free Service as scheduled.

    Last of All, From VISAKA MOTORS (12723) provide me a fake Service Invoice showing 10652 KM reading & Repair Type : Other Repairs (Within Warranty), Job card No. RJC12723201801298. (SCAN COPY ATTACHED HEREWITH)

    I trust this is not the way That Awful Company like Bajaj wishes to conduct business with valued customer & I look forward to hearing from you.

    Below I have provide all the detail about my bike

    Name : Subrata Nag
    Bike: Discover 110 2018 model
    Chassis no. MD2A15AY3JRK53663
    Engine no. JBYRJK03611
    Invoice date: 20/02/2018
    H.P. Name : Bajaj Finance

    My contact number : [8585026065/8420214188]