Complaint Poor & Fake service Complaint
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Bajaj Bikes Customer Care Toll Free Helpline Number Service Complaint - Poor & Fake service ComplaintSUBRATA NAG on 2018-08-13 18:25:10
Hi,
I am writing today to complain of the Poor & Fake service I received from Bajaj Dealer - VISAKA MOTORS(12723) on August 12, 2018.
I have purchase a Discover 110cc as on 20.02.2018 from
VISAKA MOTORS (12723)
100/B, B.T.ROAD, SUCHAR GIRJA,
SODEPUR, KOLKATA-700115,
NORTH 24 PGS, W.B.
I have take my First Free Service as on 16.04.2018 from VISAKA MOTORS (12723) with 335 K.M.
From Last month my bike is suffering for poor Pickup & low sound from Horn issue for which I have communicate with VISAKA MOTORS for availing my 2nd Free Service; the booking date fix on 12.08.2018 Sunday at 9 a.m. But after visiting to VISAKA MOTORS (12723) service reception desk they refuse me to give me 2nd Free Service as because Online CRM showing I have already taken my 3RD Free Service from Prashant Auto (26381) with reference to Job Card No. RCJC 26381201800161 at 9999 K.M. which is most shocking & painful for me as because I ride only my bike 2130.3 K.M till date & I have never visited to any other dealer/vendor as authorized dealer service center is nearby my location & My vehicle is new one & still under warranty. I also found the mobile number mention in CRM for the last 2 sevice is not below to me.
After several request & cross check with Manual Book & Physical Meter reading (2124KM) with the Service Manager they have agree to provide me as "Within Warranty" support.
I am most annoyed that I wasted a morning (and half a day's vacation) waiting but Not getting my valid 2nd free Service as scheduled.
Last of All, From VISAKA MOTORS (12723) provide me a fake Service Invoice showing 10652 KM reading & Repair Type : Other Repairs (Within Warranty), Job card No. RJC12723201801298. (SCAN COPY ATTACHED HEREWITH)
I trust this is not the way That Awful Company like Bajaj wishes to conduct business with valued customer & I look forward to hearing from you.
Below I have provide all the detail about my bike
Name : Subrata Nag
Bike: Discover 110 2018 model
Chassis no. MD2A15AY3JRK53663
Engine no. JBYRJK03611
Invoice date: 20/02/2018
H.P. Name : Bajaj Finance
My contact number : [8585026065/8420214188]
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