I am writing this to bring to your notice that the employees of your company(Blue Dart , Siliguri branch) lack professionalism
and it is with great regret that I am writing this that the company should take strict actions against those petty employes as the employees are the ones who represent the company.
I had orderd some products from zara but unfortunately I had some issues with the size, so then I requested for a return. The next day the courier person called me thrice and after 15 min I called him back, but not even once did he receive my call then the next day a lady was over the phone and she told me that the courier person attempted the pick up many a times which is absolutely a lie and strictly instructed me not to let my phone out of my sight which was very rude, this incident took place around 10am in the morning, but I didn't receive a call at all so at 5 pm I called at the office and the excuse that they gave me was that the courier person had exhausted his recharge, so he couldn't call me. I even bought their excuse and they had promised the pick up the very next day at around 4pm and they called me up at 2pm informing me that since my location was very far they told me that it was difficult to preform the said task.
Actually I had requested zara to change my address and they had consented to it.
My main grivance is that the emoyees are very unprofessional and it causes alot of inconvenience to the customers.
I highy recommend that you take actions against such incidents and the individuals responsible for it or the company will soon loose its goodwill among the people.
I would appreciate an apology letter for the inconvinence caused