Fastway Transmission Pvt. Ltd. Customer Care, Complaint and Reviews
Nissan Service Center
Date: 06/20/2017
Fastway Customer Care Contact Number : 92170-92170
Fastway Customer Care Address : Lajjya Tower, Sham Nagar, Ludhiana, Ludhiana District, Punjab, India - 141002
Fastway Customer Care Number : 92170-92170
Fastway Customer Care Toll Free Number : 1800-1026-602
Fastway Customer Care Helpline Number : +91 16 1468 4108
Fastway Customer Care Address : Lajjya Tower, Sham Nagar, Ludhiana, Ludhiana District, Punjab, India - 141002
Fastway Customer Care Number : 92170-92170
Fastway Customer Care Toll Free Number : 1800-1026-602
Fastway Customer Care Helpline Number : +91 16 1468 4108
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F C I by manpreet singh:
(4 of 5)
your fci is not dealing with customers
unethical practice executed by M/s Oriental Cable Network, SCO 284, Sector 32-D, Chandigarh/ the Local cable operator by Amarjit Singh:
(4 of 5)
Dated 01-05-2018
Subject : Complaint
My issue which is pendent since January 2018 has not been resolved till date by you.
The issue is as under:
Person appointed by local cable operator namely Mr. Suhkwinder Singh to collect monthly subscription charges did not came to my place i.e. H.No.17, First Floor, Sector 33-A, Chandigarh to collect the subscription charges for the month of January 2018 as a result the connection was disconnected in mid-January 2018.
When I asked Mr Suhkwinder Why he did not came to collect monthly fee for cable connection for past 2 and a half months? He replied that he ring the bell from the ground floor and the bell was not working.
He should have come upstairs and ring the doorbell.
Meaning thereby that Mr. Suhkwinder Singh did not bothered to come upstairs to collect money.
Such is an example notorious practices performed by LCO personals.
Also thereafter till 27-3-18 he did not came at my place.
Repeatedly I tried to contact at the number 7508320194 (local operator) and 7508001026.
These numbers are provided to me by Fastway via SMS in response to my complaints lodged with FATSWAY at its toll free number 9217092170.
But actually the said two numbers do not exist. Again a notorious practices are performed by MCO personals
Then somehow I got the working contact number 0172-4002009, 7696543232, and 91158182239 but further added to my harassment on behalf of local operator as no one picked my repeated calls on these numbers.
I continued lodging complaints on FASTWAY toll free number 9217092170.
The connection remained disconnected till 27-3-18.
Suddenly on 28-3-18 two persons came to my place in my absence to attend to my pending complaint since January 2018.
They took Rs.600/- from my wife and gave her a receipt dated 28-3-18 of the said amount and mentioned on the receipt the payment for the months of Jan.2018 and March 2018., the period for which cable connection remained disconnected.
When my wife asked why you are taking money for the months when the connection remained disconnected, the operator’s person instead of justifying, he misbehaved with my wife.
My wife being afraid of being misbehaved did not asked anything further.
When I came home and came to know about the said dictating behaviour of the persons deputed by local cable operator, Again I have to make numbers of call at 7696543232 but no one picked and after repeated attempts suddenly a madam responded and I was able to talk, I explained the matter and she handed over the phone to Mr Suhkwinder (person appointed by LCO to collect subscription fee).
When I asked Mr Suhkwinder - Why he did not came on first floor to collect monthly fee for cable connection for past 2 and a half months? He replied that he ring the bell from the ground floor and the bell was not working. He did not bothered to come upstairs to collect money.
I also tried to contact at local head office no. 0172-4002009. My call was picked after spending a lot of time for repeated calls. I explained the matter to the attending person.
He assured me that the money taken for the month of March 2018 and half moth of Jan 2018 will be adjusted for the month of April 2018 onwards.
But Suddenly on 26-4-18 again the cable connection was disconnected.
Now I tried many times to connect on mobile and landline numbers but no one is picking the calls till today i.e.28-4-18.
When I lodged complaints on FASTWAY toll free number 9217092170 and explained the matter but they did not resolved the matter told me to contact the LOC .
It seems FASTWAY work in Collusion with Local Cable operator fixed by Fastway for unethical money gains.
Person attending Toll free no. 9217092170 give the same answer every time that we will resolve the issue within 6 hours of time but nothing is done.
The intensions of The local LOC - M/s Oriental Cable Network, SCO 284, Sector 32-D, Chandigarh (address as mentioned on receipt) are clear - i.e.
To grab the money for the period the connection remained disconnected i.e. half the month of January and month of March 2018 till 27-3-18.
It is duty of MOC to spot-on the LOC for it offences of unethical means of collecting money from the cable scribers for the period the connection remained disconnected.
But it did not do so till date.
My grievance in in short as under:
1. Person appointed by local cable operator namely Mr. Suhkwinder Singh did not came to my place from Jan 2018 to 27-3-18 to collect the subscription fee. It is his fault.
2. Misbehaviour by the above said person. Threats by LOC persons.
3. The Local cable operator intentionally do not pick the calls or intentionally did not improve the call attending system. It is again a fault and intentional harassment caused on the part of LOC.
4. The cable connection was disconnected in mid-January 2018 without prior information. Again it is fault on part of LOC/ MOC.
5. Instead of adjusting the illegal fee taken for the half month of Jan 18 and Month of March till 27-3-18, the connection was again suddenly disconnected on 26-4-18. It is again a fault on part of MOC/ LOC
6. If a cable subscriber complain for bad services. The cable connection is disconnected on the pretext of non-payment. It is again a corrupt practice adopted by Cable operator.
7. By disconnecting the cable connection, causing harassment to me and my family and I am unable to change the Cable operator as there is no other option for me to choose another cable operator as there is only one cable operator in the area.
Reasons for all the above is Monopoly of Cable operator as is clear in my case.
You are requested to stop the unethical practice executed by M/s Oriental Cable Network, SCO 284, Sector 32-D, Chandigarh/ the Local cable operator.
Thanking you
Yours faithfully
Amarjit Singh
House No. 17, First Floor,
Sector 33-A, Chandigarh.
MAC No. 088039234BBT
cable fault by Amrik singh:
(4 of 5)
Sir i Amrik singh #668A sec 44A chandigarh.cable TV not working from one month.my address still no updated.i complaint again and again but operator not attended.now operator collected my set top box .today now i call for set top box he misbehave with me. I not tolerance like this.kindly close my service permanently.
Complain by Binay Kumar:
(4 of 5)
I our permanent customar for fastway me complain said it customer Dt 12/02/2019 but not respond for complain.again I calling customer care.08/03/2019 and 09/03/2019 she say I calling but not respond. Please.cheek my complain no respond me sir thank u sir
Monopoly of cable TV operator and fastway cable service by Mandeep singh:
(4 of 5)
Fastway is the worst cable service provider even local cable operator do Monopoly because there is no resolution of customer complaint, customer care support is just for name whole thing is worthless government should take some action against them.
cable oprator by tajinder singh:
(4 of 5)
dear sir
my setbox not response all channal i want camplant to cable oprater no action fr my camplaint so plzz action the cable oprater and my camplant
thankou
extremely bad customer service by preet:
(4 of 5)
my cable is not working for four days. i complaint it for many time. the number of our cable operator remain off so i extremely inconvenience from this service
complaint regarding the dealer by sna:
(4 of 5)
The dealer who provide us the service of cable took payment of july and from 25th he cut our cable saying that it us our rule . Rest of the days his cable never works and now he cut the connection. Is the haed sleeping. The people who attend calls as a customer care are so dull and dumbo that they dont know anything. Like pupet they only say hold on mam we try to solve your problem.. Illetrate people are in fastway .
Cable is not working by Raj Kumar:
(4 of 5)
Dear, Sir
I Raj Kumar belong vill Khokhar kalan distt Mansa my calbe connection not working last 6 day on 28 jul 2019. Your operator is not attend my phone.
sir i requested you pl check this metter.
by Kishor kumar sharma:
(4 of 5)
Hi, (CRN-CR-1002853305) your complaint no 26092019W3821187-1 assigned to Mr. RAMESH_CHAWLA (Mb.9464089204). Please call him for further queries
Very third class service no body leasning my complain I am dialling these no 9876068275 and 9872868275 they says we are coming with in 10 minutes from 7 days
Now i want to disconnect ur services
Connection not activated since 20 days by Ajay Thakur:
(4 of 5)
Hi , my self Ajay Thakur form zirakpur , punjab ..I have applied for cable connection on 15th oct and your operator ( rahul) got money and required docs from me in addition he took 300ts for wire which I gave..post that my connection not activated and start following with your operator but no resolution some how I got one another number ( bittu) and I called him he said rahul has left the job I will come and fix the issue..he came and said you have to pay 300rd more as need amplifier to install..I paid . Bit issue remains the same no resolution..today is 5th of November and no resolution..I dont know what kind of customer service you are offering or you dont have control on your operator . I have called to your local office too and they assured resolution..but nothing happened..I'm writing to you but dont know any action will happen or not..if you wish to resolve call call me for more detail
9646359646 - ajay
Closed falty box only by MANJIT SINGH:
(4 of 5)
MANJIT SINGH 55.moelegram Ludhiana
981409267
ID.No.40342
One box faltu and give to RVS cable Date 13/05/19 but I have not received.
Please close this box for june-20. I can not pay payment next month.
[28/05, 2:50 PM] MANJIT SINGH: Please this pending box close for June month. I can not pay payment.for damage box lost 13/5/20 and refund cale box
[28/05, 2:52 PM] MANJIT SINGH: 55 model gram.
Worst Service Ever || FASTWAY by MOHIT:
(4 of 5)
Mr. Vivek Manchanda
Ground reality of your team, never be changed. Long back raised the concern, which resolved & woke-up your team after escalation.
But, Now the same situation has been created by your brilliant team members & as the non-responsible peoples. I am telling you, name wise.
#Ravider Ahuja from Gurgaon office- No any response to any single call & not even drop the msg. still that guy did not respond.
#Rajinder from Rohtak Office- He's also not supporting us & said to talk with the distributor. Now, Rajinder is not picking the call.
#Distrubtor- Same as not responding.
About, distributor field team member, took the setbox for repair on 26 June.After many follow ups, he's provided the very-good condition of setbox.
1. Internal power-cable cut
2. damage nearest input cable
3. all Screw are missing
Almost 13 days completed, No any care of customers from your team. That situation is completed fursting for us. Due to low-grade service, No customer should be continuous with your company.
Issues with cable TV operator by Aryashi:
(4 of 5)
It's been 2 weeks my TV isn't having a good connection, the cable operator isn't doing anything and he's very irresponsible, he didn't even pick up the calls, I've complained and put an email earlier as well but no action has been taken. Is this how the company works, is there any consumer satisfaction or not? I'm very disappointed and have never seen something worse.
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