Post Office Complaint Toll Free Number

Post Office Complaint Toll Free Number

When you have problems with your mail service, having a toll-free number you can call to make a report can make all the difference. In this piece, we’ll talk about how important a toll-free number for complaining to the post office is and how it can help you solve your problems.

Post Office Complaint Toll Free Number

The Significance of a Post Office Complaint Toll-Free Number
Accessible Communication
A post office complaint toll-free number serves as a direct and accessible channel for customers to communicate their grievances and concerns. Toll-free numbers are especially valuable because they allow customers to reach out without incurring any call charges, making it an affordable option for all.

Prompt Issue Resolution
When you face issues with postal services, time is often of the essence. A toll-free complaint number ensures that your concerns are addressed promptly, reducing inconvenience and frustration.

Quality Assurance
Having a dedicated complaint line reflects a post office’s commitment to providing quality services. It allows them to gather feedback, identify areas for improvement, and continually enhance the customer experience.

Services Addressed by a Post Office Complaint Toll-Free Number
1. Delayed Deliveries
If your mail or parcel is significantly delayed, you can report it through the complaint number. They can investigate the cause of the delay and provide updates on the status of your shipment.

2. Lost or Damaged Items
In cases of lost or damaged items, the complaint number is your avenue to file a claim and seek compensation or resolution for your loss.

3. Delivery Concerns
Whether it’s a delivery to the wrong address or a missed delivery attempt, the complaint number can help rectify the situation and ensure that your mail or parcel reaches its intended destination.

4. General Service Issues
If you encounter any issues related to postal services, such as unresponsive post office staff, inaccurate information, or unmet service expectations, you can voice your concerns through the toll-free number.

Accessing the Post Office Complaint Toll-Free Number
To access the post office complaint toll-free number, follow these steps:

Check the Official Website: Visit the official website of your local post office or the postal service provider in your country. Look for the “Contact Us” or “Customer Support” section.
Toll-Free Number: In the contact section, you should find the toll-free complaint number. It may also be listed as a dedicated customer support line for postal service issues.
Make the Call: Dial the toll-free number and follow the prompts to connect with a customer service representative who can assist you with your complaint.
Additional Resources and Contact Information
Customer Care Toll-Free Number: 1800 266 6868
Call centre agent: 09.00 am to 06.00 pm (except Sunday and gazetted holidays)
IVR facility: 24 x 7
Click here for quick help on regarding Queries
Have a feedback or suggestion to improve our services. We encourage you to communicate the same to us. Click here for submitting your valuable feedback
Click here for tracking of Mail items
Click here for redress of any grievance/complaint regarding the services offered by Department of Posts
Click here for Guidelines for Complaints Registration
Handling Complaints at Various Levels
Complaints Initial Level for lodging complaints: Any complaint on the services rendered by the Department and concerning behavior of employees of the Department of Posts may be taken up with the Postmaster/In-charge of the Post Office where the transaction has taken place or Senior Superintendent/Superintendent of Post Offices.

Click here for contact details of Postmaster/In-charge of the Post Office and the name of the Region and Circle controlling the Post office by entering the name of Post office or Pincode
Click here for contact details of Chief Post Master General in whose jurisdiction the concerned Post Office is functioning
Insurance: Directorate of Postal Life Insurance Chanakyapuri Post Office Complex, 1st Floor New Delhi – 110021

Complaint e-mail id: plipg.dte@indiapost.gov.in
Toll-Free No. – 18002666868 (9:00 AM – 6:00 PM, Except Sundays & Gazetted Holidays)
For Lodging Complaint on CRM Portal of Indiapost, please use the following link: CRM Portal
Circle Contact Details: For specific contact details related to your postal circle, please refer to the official website of your local post office or postal service provider.

Nodal Officers for Handling COVID-19 Grievances
Pratibha Nath, DDG (PG, QA & I)
Dak Bhawan, Sansad Marg, New Delhi – 110001
Phone: 011-23096087
E-mail: ddgpgq@indiapost.gov.in
Circle-wise Nodal Officers for handling COVID-19 Grievances: For circle-specific COVID-19 grievance handling, please refer to the official website of your local post office or postal service provider.

If the Complaint is Still Not Settled
If your complaint remains unresolved, you have further avenues for escalation:

Approach the Chief Postmaster General of the respective Postal Circle. For contact details, click here.
If you are dissatisfied with the action taken, approach the Officers in the Postal Directorate at the following address according to the nature of your complaint: Postal Directorate Dak Bhavan New Delhi 110001
Contact Information for Independent External Monitors (IEMs) of the Department of Posts
Smt. Sushama Vishwanath Dabak, IA&AS (Retd.)
Ex-Director General of Audit
B-5, Bhagyodya, Linking Road Extension
Santacruz West, Mumbai- 400054
Email: sushamadabak@gmail.com
Shri Om Prakash Singh, IPS (Retd.)
Ex-DGP, UP
M-6, Green Park Extension
New Delhi – 110016
Email: ops2020@rediffmail.com
Web Information Manager
Dr. P.M. Saravanan
General Manager
Centre For Excellence in Postal Technology
Bengaluru, Karnataka, 560001
E-mail: webinformationmanager@indiapost.gov.in