Please note that you (Bajaj Electronics, Paradise, Sec- Bad, Hyderabad, ) have delivered defective refrigerator to me. I ask for replacement and I hope it will be done soon.
Hello Samsung Team,
The refrigerator again has cooling problem. Today, your representative Mastan (9032315533), has checked and confirmed that it has gas supply Issue.
This is new refrigerator bought on June 21, 2017 (see below e-mail). The representative came that time and fixed the gas supply issue. Now again the same issue. So I do not want it repaired again as this is new product.
I argue that replace with new one as the product has delivered is defective one.
Looking forward for your response.
I hope so you will action as soon as possible and I understand & hope you respect my time.
Thanks,
VJ
9989311825
HYDERABAD

Vijay K. Sunke
Tax Manager | Deloitte Tax Services India Private Limited
U.S Direct: +1 678 299 0487 | India Direct: +91 40 6747 0487
Fax: 615 750 6837 |
vsunke@deloitte.com | www.deloitte.com |


From: Support India [mailto:support.india@samsung.com]
Sent: Saturday, July 1, 2017 5:46 PM
To: Sunke, Vijay Kumar (US - Hyderabad)
Subject: RE: FW: Samsung Refrigerator/complain**urgent please**


Dear Mr. Kumar,

Greetings of the day!

Thank you for sharing your email with Samsung and providing us the opportunity to assist you.

We apologize for the inconvenience caused to you.

As the query needs a discussion therefore we request you to resend the E-mail with complete information so that we can provide you resolution to your satisfaction at the earliest.
1. Primary and Secondary contact number
2. Product model and serial number
3. Date of purchase of product
4. Complete address with area pin code.
5. Any job sheet number (If available).

It is our goal to make our best attempt and provide the best solution available to resolve your issue as soon as possible.

For any further assistance you may contact our Customer Care Support Team (24*7) on numbers 1800-40-SAMSUNG (7267864).

The Reference number of your email is 3713150376.


You are our valuable customer and we appreciate your patience in this regard.

Warm Regards,

Munesh Kumar

Technical Support Team

Samsung India Electronics Pvt. Ltd.


--------- Original Message ---------
Sender : Sunke, Vijay Kumar (US - Hyderabad)
Date : 2017-06-30 23:02 (GMT+5:30)
Title : FW: Samsung Refrigerator/complain**urgent please**

Hello Samsung and Bajaj consumer care,

I bought Refrigerator and delivered to my home on June 21, 2017. After contacting the Service Engineer (Mr. Shashikanth, cell no 9032315544) for 5 times, he responded 6th time and also I called customer care for 3 times requesting for Demo. At last Mr. Suresh came today and he mentioned that some issue and Refrigerator is not working and he said he will send another Engineer. I don’t want the new Refrigerator to be repaired, so argue to replace with new Refrigerator and compensate us for the pain we have gone for these 4 days till date.

Also MR. Gopi Krishna, office Manager, from Bajaj Electronics, is not responsive. At the time of selling, he spoke to us very nice and once the product was sold, he was different person.

Please find my Invoice.

My address:
Hyderabad
Purchased form

Looking forward for your response.

9989311825