Hi Team, some few years back i purchased Diamond ring from our ORRA shop in Madurai branch, last month my ring is damaged so i plan to exchange or cash back for my product. then i visit your Madurai branch i enquirer for that my process. then your executive told need bill soft copy and then we may proceed further with in 10 days will get cash back. in that time also i show my product condition what ever i discussed in that time, in next half an hour i call your executive may i come to your shop now they told no sir no issue u please share what's up then we proceed further today on wards i shared my bill & other documents through online. after 3 to 4 days completed no reply from your branch. after i make ah cal to that number, in that time only they told im on leave for some days so u please visit the store the give your product next week will finalized. then last 09/03/2024 im visit your store i handed over to my diamond ring in branch person , they will give acknowledgement copy to us with out signature, i ask him to put sign but they told no issues sir will update the status value of product in coming Wednesday(13/03/2024) no one can follow up to me. then i make a call to branch they told will update the status tomorrow but still yet i am not received any up dation for my product value. very very very slow process they done. in your branch person way of talk & approach is very poor. i am so sad & pain full of my heart to this contravention. more then 15+days left for this activities start from but still i am not come any conclusion for this. your branch person told in future you wait for this value amount to credit more then 20 days it huge day. kindly do the need full to us. and give proper reply for my complaint as soon as possible.

i need proper compensation for my product and my issue also

Regards,
J ParvathaRajan
9750684241
State Deputy Secretary
National Legal Rights& Anti corruption Organisation
All India Journalist Association