Complaint Missing item but status is delivered

  • Amazon New Delhi Customer Care Number, 24/7 Toll Free Helpline - Missing item but status is delivered
    Palak on 2023-11-15 18:55:18

    I am writing to bring to your attention an issue with two recent orders that I placed on your platform.

    On November 8, 2023, I ordered a body massager of rs 1399.00(Order ID: 403-2539593-9813160) via net banking, and on November 9, 2023, I made a separate purchase of a Redmi A2 handset (Order ID: 403-8658197-6656346) of rs 5299.00 using my credit card.
    Upon receiving a notification on November 10, 2023, indicating that both items would be packed in a single box, I was surprised to find only the body massager upon the actual delivery but reflected in Amazon app , both the items are delivered. Despite my attempts to contact customer service, my complaint remains unresolved, and there is uncertainty regarding the whereabouts of the missing Redmi A2 handset.

    I have already paid the full amount for both items and would appreciate your immediate attention to either returning the payment or facilitating the delivery of the missing product.