Complaint Complaint

  • VRL Logistics Customer Care Helpline Number Complaint Email Id & Office Address - Complaint
    Dr Aparajita Shukla on 2018-04-25 21:41:16

    My husband and i wanted to courier our stuff as we are shifting to Delhi. Since he has used VRL before when shifting from Kolhapur to Mumbai, it seemed natural that we would choose your service again. We contacted the concerned person at the Zakaria Bunder branch as that was the closest to us and he told us to bring our stuff over. So we brought all our stuff, packed and ready to move to the Zakaria Bunder Road depot only to be told that 'GST lagega'. When my husband told him that he had not informed about this before and he was ready to Pay anyway, we were told to get a GST number. He refused to help us out in any form and also refused to accept that he was the one who had talked to us. The number on which we called were 7045026252. It was an inconvenience to us and a loss for you. We ultimately sent it by another courier who did not make us run around in circles. Please take action otherwise employees like these will be a loss to you.