I want to know red bus is from nit faridabad to jaipur

Dear sir/madam m pichale 10dino se pareshan hu mere do tickets the Agra to Allahabad 16/06/2018ko lekin m Agra isbt pahuncha tu mujhe jankari di gyi ki yha se esi koi bus nhi h tu mene costumer care executive se bat ki 12:39p.m.tu unohone mujhe bola ki apki compliant darj kr li gyi h apko 24hours m inform kr diya jayega lekin ajtk mujhe koi inform nhi kiya gya h mene aj upsrtc m bat ki tu unohone bola ki redbus ki taraf se koi mail nhi aya h jbki redbus balo ne mujhse bola tha ki hmne mail kr diya h upsrtc ko

Ibooked the on line ticket from
Jaipur to Aligarh for 14th June 2018 vide ticket no. TM6X64037708 &PNR NO.76999905.
The same ticket was cancelled on 12th June 2018 online, it was informed by message that paymen will be issued within 2 to 7 days,but the paymen amounting to Rs 400.00 is stillawaitted.An early payment is requested.

I have confirmed my ticket from Bhilwara to Delhi on 14 October with PNR 164460 an it was cancelled by the service itself and I haven't get my refund yet.