Pls refund my money yesterday booking indore to surat & surat to indore 8962429852

I had booked two tkt from Indore to Amravati on 07 Dec 2016. Amount Rs 900/- deducted vide txn 020006920250 but tkt not issued. After 20 minute I again booked and Rs 900/- again deducted vide txn 010006018488 and tkt against this txn issued vide PNR no 51939018. Last week I told to customer care on tele 07313941234 regarding refund of Rs 900/-she told me that she forwarded case to finance deppt.I calling a numbers of times but in vain nobody atten the call or refund the amount.please refund my amount at earliest. Mob 8818892298

Dear sir my journey 20 July 2017 Indore to Ratlam by mistake I lost my ticket now I claim for travel allowance so I need my ticket my ph 8085203311 so kindly provide me print out of my ticket on my email id