Complaint Not delivered order and company support staff trying to misguide

  • Maxbhi / Elcotek Telecom Customer Care, Complaint and Reviews - Not delivered order and company support staff trying to misguide
    Khushboo Dhingra on 2024-07-07 18:42:04

    To whomever it may concern,
    I placed an order on your website on 4th July 2024. My order id is : 7425438
    I was shown my order will be delivered on 6th July 2024. It still showing shipping soon and in quality check. When I talked on call regarding my order. The customer support lady. Ms. Yashi started providing me with false information regarding company policies and my order and trying to misguide me after finally picking my call when tried for 4 hours. Things like 1) You'll deduct money even they'll not be able to provide the order. 2) My order is in delivery procedure. 3) I cannot claim refund and cancel my order now as it is still showing shipping soon even though you have mentioned about it all on your website in shipping policy section by playing with words like *estimated*. 4) You’ll call me regarding my order within 2 hours. (yesterday 4 P.M. I was said this, still no call) 5) You are open on Sunday. (When tried to contact on call support both the numbers say they are closed today) and much more.
    I can contact you directly via website, call support takes hours to pick. I don't know where my order is it was meant to be delivered on 6th July 2024, customer support trying to misguide. I want to simply cancel my order and get a REFUND.