Hello Team KFC,

I have to write with much pain about my recent 2nd worst experience with KFC Magrath Rd. Bangalore.



I believe KFC being such an old MNC brand and should be serving their customers in a much mannered way. But sorry to write it is not with you Bangalore Magrath Rd. store as they don’t have manners at all.



Just would like to brief about yesterday’s experience i.e., on 6th May2023 at 8.25 PM valuing Rs.1266.02, invoice as attached for your ready reference. It was 16 pieces wings and 3Nos. Classic Zinger Burger. Dips added without our knowledge which is always the problem with this store.



Finally after waiting for about 20 Minutes, our order was ready at 8.45PM, here it starts…



My Kids are KFC fan’s and often visit most of your restaurants across Bangalore minimum 2 times a month and well versed with the filling and taste, we found topping in burger is not properly done and asked the same cashier lady, she tried arguing and finely thrown our Burgers back to kitchen which was tough for me to understand, weather this food was served free to me or I paid for it. Then we decided to return all ordered food and ask for a refund. Suddenly, the store manager talked to us with a confirmation to give us a fresh burger. We agreed to dine and took back wings dined and waited till 9.25 for our burgers when we saw no response, and had to leave the store.



Since yesterday I have given 3 written Feedbacks on KFC portal with no response. Called customer care number on 6th March’23 (Ticket Number – K2390703230) at 9.30 PM with assurance of arranging call back in 10 Minutes, after almost waiting for a day today 7.13 PM on 7th March 23 Ticket Number – K2390603230) Spoken to Mr.Yogesh after little pressure from my side he in turn connected me with Mr.Vijay.



I have decided I will never visit your Magrath Rd. branch ever in future, Kindly arrange to refund my amount which I have paid for Burger, on priority.



Hope to get revert to this lengthy but factual quarry.



Regards

Mohd Khaleel