Our PNR number XDFH1E/ 21 QSBSB and 5RRBD6/ 47 QSBSB. We booked ticket from travel agency Flywidus on Feb 2020 for Mr. Amit Singh for LBV-ADD ET 923, ADD-DEL ET 686 for 13th Apr'20 and DEL-ADD ET 687, ADD-LBV ET 923 for 06th May'20 and for Ms. Karishma Rawat DEL-ADD ET 687, ADD-LBV ET 925 for 06th May' 20 for which I paid total INR 1,60,000. Due to COVID breakdown our flights got cancelled. And as per our agent airline not offering any refund providing alternate flight whenever COVID balanced. So, we unable to travel in same tickets in 2020. Our travel agent confirmed as airline not offering refund so, they extended all tickets till Dec'2021. Then in 2021 we want to book the ticket for October so we contacted our agent on Sep then again she said no flight operating in October however, flight operating for same sector in January' 2022. But we need as we want for October' 21 not for January' 22. We told her to initiate full refund of our flight as our extended tickets for Dec' 21. She said ok. But then no refund received or no other information. So, now again when I check my travel details I found my these tickets for which I had not received any details. I contacted my agent again few days ago. She said refund not possible however she try for alternative as PNR is old not opening at her end so, she need to check with airline. Today she said she check with airline and airline said PNR not opening at airline end also. Now I need the booking for November first week however as airline denied of any detail so, i can't wait untill airline revert than I book tickets than price high again.
I need full refund of my entire booking because flight was cancelled by airline and no alternate flight given. I cannot wait one more year for this issue and airline has not right to block my INR 1,60,000 money. So, whomsoever it may concern to airline or travel agency I need my money. Agency said airline denying for refund but now I need my full refund.