sir , mere computer me Home page open nahi ho r ha hai i-Ball airway dougle ka use kar rahe hai calling ho rahi hai lekin internet open nahi ho raha hai please sir ap mujhe bata sakte hai ki kya problem hai

Sir.
Maine 02/02/2014 ko Manik Enterprises Armori se I ball andi 3.5r mobile kharida usame toch ka problem tha esiliye Manik Enterprises Armori ki taraf se mera mobile aapaki alfa systems ko Date 15/09/2014 ko bheja gaya uska ( jab no. L-4 ) hai. Aaj mobile bheje hue 7 mahine bit gaye lekin mobile aaya nahi . Manik Enterprises Armori se puchcha to vo bolta hai ki service center se mobile aaya hi nahi. Maine iball cere ko phone lagaya to kahate hai ki ye mobile hamare pas aaya hi nahi.
Sir Please Help me
My contact No.9822881331

Sir i ball ka toch kam nahi karta hai koi hal bataye