i have not found my gas after booking 10 days

dear sir my booking status is One booking is pending against your consumer no. The Booking Reference No. is 5151033200052374 and the status is In Process.
As per current delivery rate expected date of delivery of your refill booking will be within next 1 working days. but after 16 days my cylinder not delivererd

Dear sir Consumer No.: 604476, my booking status is One booking is pending against your consumer no. My Booking date 14-05-2015/18:05:00 Order Ref No.- 1150927500028646 Order No.-148238 In processCash Memo No140942 Cash Memo Date-16-05-2015.
As per current delivery rate expected date of delivery of your refill booking will be within next 1 working days. but after 40 days my cylinder not delivererd