Complaints

  • what can I do waiting for flight in airport
    James wright on 2015-05-14 14:19:29

    The return flight from Edinburgh to Goa has a waiting time of over 20 hours. What am I supposed to do with this time at the airport?

  • baggage allowance details
    Agnelo Rodrigues on 2015-07-14 23:54:51

    I m having a complain on d baggage allowance..I hv booked nw ticket frm goa to Heathrow on 14 sept and on the confirmation email I din get any details of my baggage allowance ..wen someone book a ticket online and wen the ticket is book n u send an email on dat atleast it has to be written the baggage allowance..

  • ticket copy not received
    prakash pereira on 2015-07-17 10:50:07

    ticket which you sand not received

  • Goa ticketing office.
    Cylso Dcunha on 2015-11-05 15:50:03

    Dear Ma'm / sir,
    I would like to bring to your notice some facts which was very un pleasant to me at Qatar airways booking office in Goa.please don't consider me a guest who wants a claim . I had a booking with your airline from London to goa on 18sept 15 and then Goa to London on 07oct 15. It was my best experience while traveling and it was a high rating service as we expected. when I was in goa I had to extend my vacation hence I had to change my traveling date so I called the call centre and did it .
    To make the payment, when I entered Panjim Qatar office I told the First Lady seated on the counter from the entrance that I have come in regards to change of my traveling dates and she directly said u can't do it here u have to call up and make the changes accordingly. Soon I replied to her saying that I already did the changes n asked her to check my name and she said yes you have to pay 14000plus rupees. I told her dats fine with me but asked her if it's possible to further change my date to 14 oct instead 12 oct and I explained the reason why. She directly said no as if she never wanted to try . And as if she just wanted me to get away from there. After a while she said Kk I will do it and she took my debit card . I am still in front desk and the card reader was behind . She said this exact words sir go to behind and enter your pin. I think she should have come along with me and not just show pointing finger . It's not polling elections.
    I was understanding her body language as I work in hospitality for past 10 plus years in London.i know what it is when we work for a high profile rating company and we act like one in service .
    I truly want this staff be well trained so that a guest like me who wants to fly with you'll in the near future doesn't have to experience such things and have bad impression about the airline just coz of a particular department or few people.
    Further to add on I was still standing while all this talk and I asked her for any privilege membership and she told me it is going to take you little extra time. I was not even offered a seat for all this while. Basically I experienced a totally I don't give a damm kind of attitude not even close to a star rating as I know how Qatar Airways is. I even told her I have my sis-in- law working for your company she was like Ya really I have cousins too. We feel proud that our family member works for qatar airways which is the among the best .

    I can't remember her name otherwise I did like to mention it so that this things cud be rectified. I asked for a feed back form which every hospitality related offices must have I suppose and she said we don't have any thing like that. Then I asked her please give me the email address where I can give feed back . She told the girl sitting next to her is her senior tell her if I have any problem.
    I didn't say any thing was so fed up and I just left from there. Hope you understand my feelings . When I work in hospitality is it bad to expect same experience back.
    Undoubtedly I had a great service in flying with Qatar airways but same is expected from the people working on ground as well.
    But I would like to hear what are your actions taken to avoid this error to happen next time. I know it took me long to get to your notice regarding all this but I was fully occupied with work and travel.
    Thank you for your time to read my queries. Hoping for an acknowledgment and response soon.
    Booking reference:508438
    Regards ,
    Cylso Dcunha
    Sonia Kerkar Dcunha

  • ticket confirmation
    sailes ignatius gomes on 2016-10-08 07:40:42

    i am traveling to vanice Italy on Oct 2016 my ticket details are code-WJPBEC
    QR 0523 AT 3:50 AM FROM GOA TO DOHA &
    QR 0125 FROM DOHA TO VENICE. I NEED A PHONE NUMBER TO CONFIRM MY TICKET THANK YOU.

  • Contact telephone number
    Mr Blundell on 2016-11-19 16:25:49

    Can you please forward the telephone number for Qatar Airways Office in Panjim, Goa.

    Many thanks Mr Blundell

  • Mrs
    Veronica Thompson on 2016-11-21 08:41:14

    Why can't I check my partner in online..he is on my booking but couldn't travel out with me but he followed me out..I have his return ticket with mine but it only let me check myself in...my booking ref isYEXPJZ..his name is Paul Dalton and we fly home 23/11/16. Please help

  • KESAVADHAS.K.P on 2017-01-03 22:01:33

    please give the emal id of qatar airways goa office please send it my mail is dhaskesava@gmail.com

  • Refund
    Solomon honnalli on 2017-01-25 06:41:24

    On December 7 I have fight form doha to goa the broading employee they told me seats are full I told ok but form they end given me the voucher off refunding amount off 250 USD I said ok but when I submit the voucher in goa office they told me it will refunded in 8 working days but they not refunded the amount till know.

  • Mrs
    Pamela Loye on 2017-02-13 19:30:32

    When I checked in at Qarar desk on Sat 11th Feb for the 3.50 am flight to Doha on route to Heathrow, the check in staff asked to check in my hand luggage. A man took my wheely to put it through the scanner. When I arrived home I found my Apple iPad had been removed and obviously left at the scanner. I have phoned the Airport Manager twice he seems to have many items but not my iPad which was in an Indian style cover, royal blue with a peacock (bird) on the front. I am very cross because I would not have let my hand luggage have been put in the hold and only did so at your request. Can you please investigate this for me.
    PAMELA LOYE

  • Unable to get thru ur tel.Nos.
    Cosme Menezes on 2017-03-24 15:23:18

    Dear Sir
    I have been trying to get in-touch on ur Tel: 67122103/104 for reconfirming seats. Pl.give me ur alternative number or else reconfirm booking as follows:-

    Flight QR: Goa-Doha 523 departure and onward Flight 3 Doha to London.

    Passenger: Cleta D Souza & Sandra D Souza

    Regards
    Cosme Menezes

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  • Rates of Qatar airways ticket for Qatar
    Engerlbert Borges on 2017-07-13 11:19:12

    please let me know what r the rates from Goa to Qatar , one way.

  • Confirmation
    Rolan Dsilva on 2017-07-20 15:39:46

    Sir
    I have a flight Qatar airways on 31 July from via goa to Dubai so I want to ask you there any restrictions is there flying from Qatar to Dubai. Please reply

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