Hi Team,
Recently had purchased Hyundai grand i10 from kharadi pune showroom and did first servicing on 5th October.

Wherein the showroom person had come and drove my car to showroom for servicing. He had taken the car pics from all four side. Car was delivered on the same day evening post servicing.

On Sunday 7th October while changing the horn of car, the mechanic told me that there was a scratch on the front bumper and also was painted with brush to hide the same.

On 8th Oct I visited the showroom and checked with the driver who had taken the car for servicing and compared the pics which clearly showed that during bring the car in the showroom it was damaged.
Supervisor had also checked and verified.

I do understand that there would be minor scratches but hiding the same and fooling the customer is wrong. We trust you people and handover our cars for servicing in a confidence that it will be handled with care. Supervisor agreed to amend it, but there was not much of followup done. Also when they took my car for painting the scratch, there was no update till afternoon and I had to personally visit the showroom to check. Post my visit they started working. This was my first experience with Hyundai and was disappointed.


But such a negligence, no checks done by seniors and customer not taken in confidence is very bad.

Also during buying the car they tell that they are providing mattin and mud flap free, but in actual they are charging the same in bill which again was wrong committed.