Complaints
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order not deliveredjj manu on 2019-11-10 09:33:56
i ordered one product from Flipkart. it's awb number is 2532633182. its estimate date is 25 october 19
. now 10 november 2019. but not get yet. please provide cancel this order and return. and also provide refund to me. please take necessary action for this.. it's bad experience from ecom express. -
SunilSunil Kumar on 2019-12-20 01:30:59
Sir
I am Sunil Kumar my return order failure rison your delivery person not coming my correct address my location yeswantpura,sainpu,dholpur rajesthan your delivery person 4 km distance call me so not satisfy. -
2nd Time not call meRupam Nath on 2020-01-28 12:38:34
To
Ecom Express Authority
Dear Sir,
This is to inform you that one packet to be collected from my Residence or from my office on behalf of FAIRCENT (Fairassets Technologies India Pvt Ltd). So I have received two calls from Ecom Express and the number is 011416640500. But the matter is that the Man who called me, not waiting for my answer, as he just ask me "Are you rupam nath, can you hear me" and cut the call. What is this ? He should call me once again because some problems would be occured at that time in the Phone. So I call back to the said number..but there was no ringing. My questin is that why you called me just once time ?? Why did not you call me 2nd time ??
Thanks & Regards
Rupam Nath (Ph. No. 9903296825)
Sonarpur
Kolkata : 700150 -
Shipment un-delivered Shipment attempted - Customer not availablesandhya dhiman on 2020-02-05 20:07:44
delevary boy is not contact with us
in delevary time and his stutas update for shipment .....custmor not available
delevary boy is not call me for shipments delevary boy is not working properly ..... -
Fake product from EzeekartAbhijith George on 2020-02-08 12:27:57
ORDER ID EZK2065354904
AWB 8594777877
Cheated by ezeekart by giving a cheap item also it's a fake product. I ordered a JBL bluetooth speaker with an earpod and those idiots give a T&G speaker and its cost is very much cheaper. I lost my 1900 ruppees. They don't have refund or replace option. You delivered the item but you are the responsible person for this so please refund my amount 1900 ruppees. -
Missing ParcelJoydev Karmakar on 2020-06-03 23:42:32
My percel is not deliver.It is missing
Tracking ID - 8614458398
Joydev Karmakar
Mob No 9932983702 -
Important medicine is not delivered in due timeKushan Sikder on 2020-06-05 17:10:55
Sir,
I have purchased a medicine from Medlife site & MedLife also sent the item through ecom express,
the item was reached my nearest outlet (Haldia) on 03-06-2020 but they have not delivered the medicine till date. please take necessary action as early as possible.
My Name is Kushan Sikder,
order no OR8021YKA-010A
AWB 8617289821
My mobile number is 9434211197
and alternate number is 9474691915 -
2014664710 // 2014664503Praful kumar on 2020-07-12 09:00:24
Hello, The AWB no. 2014664710 And 2014664503 . These order are at same place from past 6 days and daily if I track it show as pickup reschedule. Please deliver it early . I need the product by Wednesday. It’s very urgent.
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8617329161Rakesh mm on 2020-07-27 22:49:58
My order Is very delay not responce please find the courear please come fast delivery
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Need return pickup nowKilari srinu on 2020-08-26 12:54:20
Delivery boy not come to my home for pickup.and how to update not reachable yester day.delivery is submitted at home.but pickup no one come to my home.arrange pickup immediately
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ComplainAbhishek Kumar on 2020-10-05 23:04:38
Tracking I'd 8660370764 when you will deliver and how much time you will make fake update and wrong information by you coustomer care , why you are giving courier service, better to sell Condom in home
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Love collection pageVyshnavi yadav on 2020-10-06 15:07:26
Hi
I ordered 4 kurtis but I got only 3 and I was not satisfied with the clothing also soo I planned to return it and yesterday morning a delivery boy came to collect the parcel back and gave him both the parcels which I was not supposed tooo give and dint know this thing at that time I thought he came for collecting both parcels and I gave him both and now that page people got only one parcel it seems one parcel is missing and I am unable to contact that delivery boy also now its connecting to customer care now and I am unable to know what's happening can you please let meee know where is the other parcel now and contact that delivery boy and ask.
He came to collect:47379071
I gave him 2 parcels: 47379071 and 16467075
Can you please find out what happened and it went wrong and let mee know....
Thanking you
Vyshnavi -
About delivery boyMudassir husain on 2020-10-18 12:38:30
Delivery boy does not come to my house, he calls me 1 km away to take delivery and he says that my boss does not let me come to your house and the delivery boy's behavior is rude. I go away 1km daily to take delivery and i want that the delivery boy come to my house.so please take attention on this matter.
Address:-Q1 l.o.colony bachra chatra jharkhand,pin 829201
Ph no:-7484012669 -
Tracking Number - 2643060385 Ecom Manager Doing Deny For Giving Parcel @ Bulandshahr DcMohit Raghav on 2020-10-28 11:58:21
Hi Team,
on flipkart one shipment booked my younger brother on the name of Guddu Raghav..now he is not available at given address That's Why he called me for taking the parcel from Ecom then we have visited at office but ECOM manager behaviour is not good and talking with us as ruidly and says to me we will not give you of this parcel..
@i just want to know why he is denying for the same..if i am sharing all the details regarding of concern shipment..
@i am feeling very bad experience with the ECOM Service..So,kindly check with the manager and arrange the delivery of concern shipment..Otherwise we have to go on Twitter & Facebook for regarding poor service of ECOM.. -
Wrong product recivedSamayajit karak on 2021-01-25 14:03:44
Dear Kasem,
Pfa...
---------- Forwarded message ---------
From: Soumyajit Karak
Date: Sat, Jan 23, 2021, 11:39
Subject: Wrong product received.
To:
Cc: Soumyajit Karak
Dear Concern,
Really very disappointed on that because i have got wrong product. which I have ordered, that not been send from you. I don't want this which you have send. I have share both the picture please check and update me. I have ordered CITIZEN Eco-Drive watch. And I have received WENLONG, QUARTZ order no 2079ss.
Which is very bad. Very disappointing. Please exchange it as soon as possible.
Regards
Soumyajit karak.
Ph no- 8336951211 -
not picking my amazon parcels on time.kiara enterprises on 2021-02-11 22:36:13
dear sir,
i m seller of amazon, i m using ecom express serive for amazon parcels,but ecom pickup boys are not picking my parcels on time .
please do the need ful.
thankx and rgds. -
Parcel is not deliveredSatyam on 2021-07-31 10:15:37
6-7 days ho Gaye hai lekin mujhe Mera parcel abhi Tak nahi maila hai 7 days me 4 bar complain Kar chuka hu lekin koi bhi response nahi mill Raha hai please mere parcel ki delivery jald se jald kariye
AWB NUMBER-2781944636 -
cheating customerspradeep on 2021-08-10 23:00:26
I am Pradeep from shankarnagar,Tiptur 572201, Tumkur. Tracking number: 5523439161.My contact no 8884988143 and agent did not give me any return pickup slip. I got call from your team member 8035009077. I spoke with another team member. He told me product is picked up successfully. I will update by evening. His contact number is 9110691595. This is the worst service form ecom express and customer cheating customer from Tiptur ecom express team.In website wrong e mail I’d mention and product is picked by Thursday August 5th 21 @12:32 PM.Still now no response from your team.
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Proof of deliveryKulsum on 2021-08-30 16:48:28
Hi
My name is kulsum i have returned one product through Ecom express it is showing as delivered in tracking status . Tracking id : 5000209519
But i need proof of delivery, Which seller as giving a signature or a stamp that he has received the order.
I have asking this from a long time stilL NO UPDATE from guys.
I hope my request will be fullfilled. -
Return my persalAadikumar on 2021-09-08 21:37:48
Come fast and pick my persal for my home many days later so come fast imedetely
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Blunder by Ecom ExpressDhruvee Nalwaya on 2021-09-30 20:19:57
Wrong packet picked up and instead of picking 1 item, 3 items were picked.
All 3 items were packed in single packet thus showing as 1 parcel and returned to amazon seller.
The seller (aglare) was correct but instead of picking the seller’s 1 item, courier boy picked up 3 other items wrongly and packed all 3 items in a single packet and delivered it to amazon seller (aglare). -
parcel missing complaintcrm on 2021-10-08 12:49:07
Dear sir/mem
We are from a Garments company named Ethniccotler. Which works to reach the garments to the people. In First Few Days (September) Your Company Ecom Express Shows Tracking Status Delivered By Ethniccotler 2 Return Process Parcel Without not Delivering To Ethniccotler. While both these parcels have not been received by my company. And the POD of both is also wrong. Due to this nature, our company is suffering a lot. status of parcel.
1. AWB:5526768190 Courier: Ecom Express ROS Reverse tracking Status : 11 sep. delivered
2. AWB:5527763219 Courier: Ecom Express Reverse tracking Status : 20 sep. delivered
We have also complained about this in Ecom Express on 20th September. And continue to get status information on Ecom express helpline number, as well. But always the answer is that your complaint is in process. But till now we have not received any peaceful response.
We request you to solve this problem as soon as possible. End get Ecom express parcel or refund provide to Ethniccotler as soon as possible.
Warm regards
CRM
Ethniccotler -
urgent deliveryMuskan on 2021-10-11 11:36:32
awb number 2783510194, connected with agent vikram he dont have manner that how to deal with customer and second thing i have ordered something with flipkart with above awb number which was supposed to be deliver by 8th but i haven't got jt till now and today is 11th oct i need the parcel now by today, they are saying that it has misrouted i dont want to cancel itas i have already paid for it my emi has already converted
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Undelivered product/ wrong apdateRoushan Kumar on 2021-10-16 10:05:03
Delivery boy does not come to my house, he calls me 5 km away to take delivery and delivery boy's behavior is rude.i want that the delivery boy come to my house.so please take attention on this matter.
Your FLIPKART order AwB 8937118765 was undelivered as you were not available - ECOM EXPRESS
Wrong apdate delivery boy. -
Information about productVijay shankar mishra on 2021-10-17 13:41:39
I want order details of one product
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Earphone not work properlySahil lale on 2021-10-20 11:51:42
My oneplus wireless z bass edition earphone not work properly.This audio break.
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Not deliver my order and dis concert my callprashant on 2021-12-21 16:15:01
Ecom is very bad service . And caster care Mr. Sunil not add my competent . totally bad service. Deliver boy call me and not tell me and my order is undeiver sms my phone
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Return a phone but status not updateBrajesh Singh on 2021-12-22 15:53:16
Dear Ecom Express Team,
I returned a phone whose status is not updated yet please share the information whose tracking Id =50000403796
contact number =9621301390
Regards,
Brajesh Singh -
service is very very worsted.Not delivered me and not informed meAsokan on 2022-01-08 19:58:27
2864731695 is tracking ID for ecom express in my order.not delivered me and not informed that.returned order without my knowledge.krishnagiri branch service is very very worsted pls take action
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Not Received ECOM Shipment with AWB 9032256258Sidhansh Hasija on 2022-01-11 20:13:54
This is to inform that I have not received my shipment with ECOM AWB No.- 9032256258. It is showing incorrect delivery status... Please update that where is my shipment. I have not received my items.
I have called customer care no. too but my complaint is not resolved.. Shipment was ordered by me from shopiee & was to be deliver at my address.. inGhaziabad..But No item is delivered & Incorrect Tracking status is written.
Please check & kindly provide my shipment at delivery address at the earliest.
In case of any query..kindly call but please process to provide me my item.
Please Resolve my query & provide me my ordered item. Kindly Resolve my query..
Thanks & Regards
Sidhansh -
Worst ever customer serviceSri on 2022-03-19 15:07:26
This company should just shut down as quickly as possible. End to end their services are rubbish, starting from delivery boys to customer service representatives and their so called higher officials. They just come to office probably to only rub the chairs and make them warm. They don't provide any services to customers but instead just annoy them. They have some bloody useless policies like trying to attempt deliveries thrice even after customer refuses to accept them in the first attempt itself. They are a whole lot of disgraceful people and workers. I just truly hope and wish that this company just gets shutdown because they don't seem to care about anything and such people don't deserve any payment or profits.
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Salary issueS.Imran on 2022-06-12 18:04:09
Iam the employee in ur company
Employee code :O334184
Worked for 1month and resign for emergency till now salary is not credited we hope company with us -
service complaintBAROT SHRADDHABEN MEHULBHAI on 2022-06-26 10:37:35
The e-com courier service in Deodar taluka where the customer gets the OTP by calling and cancels the order and the office has not received any satisfactory answer and where the courier service has to deliver home, the customer is called to the office for courier and If the office does not go to pick up the courier, the delivery man cancels the order. If the customer does not get the facility, there is no need to order online and there is no need for your courier service.
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Order not delivered and reported as delivered -3006940281Amit Sharma on 2022-08-28 11:40:21
Dear Team
This is to inform you that I had a ordered which should have delivered on Monday as 15th August as per received message from ECOM which yet to be delivered but yesterday as received notification from decathlon that order has been delivered successfully. Even I didn't get any call and OTP which ECOM has to be taken at the time of delivery product . How can it be possible it. Please look into this on top most priority basis.
I jave checked on online tracking portal where it is reflected that delivered on 15th as well. I have been doing online purchasing since long and Evom delivers The products properly but how can executive make this mistake
Portal screenshot is attached for your reference. Need immediately action on it. -
My parcel not pickupMukesh kumar on 2022-10-09 21:37:36
You are very bed service if you your head office is my contect
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Fake delivery attemptsShikha on 2022-10-10 18:43:58
Please be informed that your delivery persons don't attempt any deliveries and falsify the system stating that doors locked or addresses not found. This is not at all acceptable. I have been waiting for my shipment (AWB No.3041319468) for the past 5-6 days. Every time I get a message that my shipment will be delivered today however it is not being delivered stating the reason address not found. To my utter surprise, I am getting all the shipments on the given address. It seems only E-com Express is unable to do it. The delivery boy did not even call me on the contact number provided. So, this is just an excuse, I am sure. With this approach you will not be able to survive in this competitive world. Pathetic service.
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Watch mobileNijamudeen on 2022-10-12 16:49:36
Nizamudeen Punjab national Bank kaithwara City bharatpur state Rajasthan pin code 32 1204 product name watch wallet hair serum t-shirt
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Activation of Delivery PincodeNandkumar Bhole on 2023-09-26 07:48:21
He'll Ecom Service Team,
We are unable to ship any product on pin code if 425106. May be that pincode was disable.
We are requesting you to please activate this pincode and allow to shipment on this pincode.
PIN Code:- 425106
Thanks and Regards,
Nandkumar Bhole -
Product not deliveredIshwar Singh on 2023-10-18 15:12:14
May my track status. I am seeing the product delivered but I have not received the product.
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My product is stuck in the courier center for 4 days. Not sending. Even after talking to the nearest courier manager, they are not sending it.Tuna Sahu on 2023-10-20 08:28:10
My product is stuck in the courier center for 4 days. Not sending.
Even after talking to the nearest courier manager, they are not sending it. -
Not delivered my packagePRIYA SINGH on 2024-01-10 18:57:42
Not delivered my package
Because delivery person was bad behavior
So package mai kahi or rakh raha hu Maine kaha mujhe de dijia mera important package h usne bola ham canceled kr denge or cut Kiya call fir kafi time Maine call Kiya received nhi Kiya batamiji krne lga please aap contact kr mera package delivery krwa de -