Complaints

  • Trimming of branches of trees touching LT transmission line
    Anup Kumar Dutta on 2018-05-20 18:47:26

    This is to bring to your notice that some branches of trees are touching the overhead LT transmission line near LP 60/7 on Jheel Road Kolkata 700031.
    To prevent any accidental electrocution of human beings during the monsoon,it will be better that the branches touching the LT lines are pruned down as a precautionary measure.

    A K Dutta

  • BILL PAYMENT
    AMALENDU HALDER on 2019-07-27 13:59:23

    Dear Sir, I am the consumer vide consumer No. 67000135411.Last 2/3 months your monthly Bill shows that No payment required, but the SMS I received from your office says that I have used few units of electricity in each month. As an example for this month your SMS shows that I have used 90 units but your Bill says "NO PAYMENT REQUIRED". How and why, it is not understood. Therefore you are requested to look ionto the matter and let me know the fact. Thanking you.

  • Consumer No. 63000544003
    Nirupam Chatterjee on 2019-08-06 11:32:02

    Last few months bills are receiving with a noting that Bill Not To Be Paid. Sent a request letter to clarify but till date reply not received. Please clarify Why bill are not to be paid.

  • complaint no.0321016367
    SUBHASH CHANDRA JHA on 2021-05-04 13:43:26

    Respected sir,

    This is bring to your kind attention, I had made a complaint on 29th of March, regarding fire coming out from my meter box,I registered a complaint with complaint no.0321016367 for which a temporary setup was done with a assurance of fixing it permanently...After which noone bothered to come again and fix the temporary settled things., Despite repeated complaints on 31st March with complaint no.0321017010,3rd of April with complaint no.042101701 & lastly on 6th of April with complaint no.0421011448 I only received complaint numbers..but none took the initiative to come up and fix such a issue.

    I am terriblly in shock how could one Ignore such a major problem despite repetatative complaint,and what if fire breaks out and I suffer loss who will incurr/ bear this...

    I hope you look into the matter and get it fixed at earliest to prevent any mishap..

    Yours faithfully,
    Subhash Chandra Jha
    2628, Nayabad main road,
    Nayabad,kolkata,
    Pin.700099.
    (M) 9433036297

  • Mistry
    VIJAY VISHWAKARMA MISTRY on 2021-06-07 12:10:32

    My cust.ID.50001012234 old mob.no.9883926920 Please add this newmob:no.8902568952

  • Too much billing request to inspect
    Moloy Mukherjee on 2021-07-27 13:01:29

    Sir
    I am experiencing too much billing.As per me in domestic connection such high usage is unusual. I am suspecting technical hinch in the meters.
    Request your support in checking the same in your convenient time and in presence.

    Thanking you

    Moloy Mukherjee
    87/2 Banamali Naskar Road
    Behala Kolkata 700060
    # 9830109326

  • Bill payment not possible through net
    Rajib Maitra on 2021-12-16 14:49:20

    I have a CSSC new connection at my Flat Uttarpara , Bhadrakali. My consumer no is 63062031063. LP NO 12/3. My customer ID IS 63001116166. I have received the bill for the month of november . But I am not being able to pay the bill in internet. As I am out of station .Plz do the needful for paying the bill through internet.

  • SURRENDER OF METERS
    SUSHIL KUMAR BHALOTIA on 2022-02-08 21:46:01

    I WOULD LIKE TO INFORM U THAT METERS HAD BEEN ALLOWED IN THE NAME OF THE FIRM. THE PROPRIETOR OF THE FIRM HAD DIED AND HIS WIFE WANT TO SURRENDER THE METERS. LET ME KNOW THE PROCEDURE IMMEDIATELY.

  • Complain regarding new connection
    Jayasri Bhattacharya on 2022-02-14 10:20:47

    Respectd Sir,
    I, adv. Jayasri Bhattacharya, residing at 132 Raja peary mohon road want to bring the following to the notice.
    1. THAT after repeated attempts for a online commercial connections from CESC , I came to know from the Serampore office that a request has been made for connection to my property using fake credentials. When the matter was brought up, the officials conveniently ignored it by terming it as a cyber crime outside their purview and requested me to reapply online from their premises to prove my authenticity as the owner. I agreed and made a new connection request on 04/02/2022 vide reference number 07/03005/22 from the CESC Serampore branch office. I submitted all requisite documents and was instructed to come again on next date 07/02/2022
    2. On 07/02/2022 my application was approved for inspection and the same was confirmed through a email from CESC
    3. THAT on 8th feb I received a call from... Which stated that my property will be inspected on 9th February 2022 between 0900 hrs and 1300 hrs by CESC officials.
    4. On 9th feb 2022,I waited below the nearest electricity poll to my property in adherence to CESC instructions from 0900 to 1430 hrs. However no CESC officials ever arrived to conduct the inspection. My entire ordeal was witnessed by the neighbouring shop owners and my family present with me.
    Being a working professional, it is professionally debilitating for me to stand for four hours for an inspection of my property and it is extremely humiliating when it isn’t conducted. I was not even able to reach CESC and ask about the proceedings and was cluelessly waiting for the entirety of the period. I have left my property unlocked and open for inspection at 106/6 BK Street and CESC can choose to come and inspect it at their convenience. I sincerely hope that my issue will meet immediate and apt resolution without forcing me to approach higher authorities or seek legal action.
    Thanking you,
    Jayasri Bhattacharya
    6290603054

  • Complaints
    Md Azam on 2022-04-11 01:54:29

    Totally bad service for cesc

  • Removal of overhanging junk wire and other materials
    Jayanta Basu on 2022-06-01 14:34:24

    I am to inform you that I have an industrial connection for my factory " Precision Ampoules" at 135 G.T.Road ( West), Konnagar, PIN 712235 situated opposite Abanindra Nath Tagore Garden House.
    My consumer no is 63181071001.
    There is a bunch of junk material hanging dangerously from the lamp post which supplies power to my unit. The junk material is to be removed immediately to.prevent accidents because it is obstructing the passage of vehicles into the factory premises.
    Kindly resolve the matter as soon as possible.
    Thanking you
    Jayanta Basu
    Proprietor
    Precision Ampoules

  • Bill payment office not open in due date on 1pth June 2022
    Sanjay Jhunjhunwala on 2022-06-10 12:33:53

    Kindly open your cash office on due date 10th June 2022 ,everytime ihad been late to clear my bill in due date at Birati kola bagan

  • refund of security deposit
    Sukumar Sarkar on 2022-06-26 19:32:19

    Sold the flat at Panditiya Road in 2006. Security deposit of Rs 1100 is pending. Kindly tell me what is the proceedure to get the refund.
    Thanks
    S.Sarkar Flat E-3/4 Karunamayee Salt Lake Kolkjata-700091.
    M=8240895927.

  • To change register phone number
    Tarun kumar Ghosh on 2023-01-04 20:45:19

    I want to change my registered mobile number have with CESC to register myself for online application to off paper bill for monthly payment of electricity consumption

  • Excessive bill on the month of May2023
    Swati Midya on 2023-05-16 15:41:28

    Dear sir,
    My customer ID - 54000117337
    Consumer Type - Domestic
    My complaint is that this month bill is excessive 1050/- while generally it's came up to 600/-averages. So don't understand how to exceed it suddenly.
    So requested to you please check it the matter and relief me.

    Thanks !

  • EXCESSIVE MONTHLY BILL FOR JULY,AUG. 2023
    SIKHA GANGULY on 2023-08-17 11:20:08

    SUB:- COMPLAIN FOR EXCESSIVE MONTHLY ELECTRIC BILL
    OUR CUSTOMER ID -63000983522 AND CONSUMER NO. -6385081191

    Dear Sir,
    I like to draw your kind attention towards the excessive monthly
    Consumption Bill month of June-2023 Rs. 1600.00 which we paid in time,
    But this month we have received bill of Rs. 2404.00. Please note from March
    2023 to till date our flat is closed due to our out station tour.
    We request you kindly look into the matter and let us inform immediately.

    Regards,


    Sikha ganguly
    3 RD- FLOOR, FLAT NO.-D-405
    68,UPPER B.P.M.B. SARANI
    BHADRAKALI
    HOOGHLY-712232
    MOB: 9051206173.