My mobile is no charge and maine mera mobile bahut din pehle care pr dal rakha tha care wale juth bop kr mera mobile nhi de rhe customer care main bahut phone kr liye but koi solution nhi mil rha

Mera geeonei x1s battery blast hogyi abhi 2 month huye liye huye ko ghaziabad m rehta hu my profesniol im advocate raesh kumar civil court ghaziabad
My contect number9958206678

Samrat Mazumder
391 shkb sarani kolkata 74
9836700160
Date :28.08.18
Dear,
Sir/Madam:
I wish to complain about your service (GIONEE P7 MX GOLD charging problem) I hand over my phone (GIONEE P7 MX GOLD) to your service center dated on 13/8/2018 but still now 28/8/18 I don’t received my phone.
That I purchased on 03/12/2017 in Kolkata GREAT EASTERN NAGERBAZAR
I am complaining because your delay servicing. You can’t understand my problem. Please resolve this problem as soon as possible.
When I first see this problem in my phone then I contacted at your service center (13/8/18)) at your company, after 1 days they said the parts are not available .talk to customer care. Repeatedly the sad above version. I think GIONEE BRAND famous .but my think is wrong your service quality to customer very poor. Your way of taking not good .I am very hurt
I would like a written statement explaining your company's delay servicing and what you will do about my complaint.
I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 2 days I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my receipt. I may be contacted at the above address and phone number.
Sincerely,
Samrat Mazumder

Please tell me there is software update for Gionee f103 pro if yes I not get a update