Complaints
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Machine not workingAnkush Agrawal on 2018-06-17 16:37:17
Help! me to find accu-chek service centre in gwalior
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Device not readingAjayakumar on 2019-09-12 18:28:40
When inserting strip device shows E 1.what is the reason
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For information about my machine that we send you from many days, Mumbai nasik road bhiwandiVinayak gupta on 2020-01-28 20:34:42
Please give information about our machine that we send to Mumbai nashik road, bhiwandi. Please send me information about that.
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Accu ChekDevend Routh on 2020-02-14 11:20:32
Don't start accu chek machine,
What can I do??
Any customer support u provide??? -
Accu-Chek ExtraCare, code 333Amol on 2020-02-24 09:32:09
It's not working. Can u give repair centre no. In or around panvel.
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Accu-check glucometer not workingDELPHIN on 2020-07-06 15:33:04
Under warranty. Purchased at Singapore. Kindly provide me service centre at pondicherry India.
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mrAloke Srivastava on 2020-07-10 13:21:45
pl call me back on 9811110855
i need help in connecting my instant meter with pc and mobile phone. -
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Mr.Judhajit Dasgupta on 2020-08-17 21:34:58
Met a problem after purchasing a pack of test strips recently.
The instruction that came with it mentions there is no need of replacing the black activation chip, if I had one. But I do not have any black chip. Earlier I used to get a green activation chip with the pack of strips.
Please help. -
AccucheckQureshi Anis Abdul sattar on 2020-10-17 22:13:03
Why my accucheck is not working.
Pls send tip -
Machine is dangerousPoonam Chandna on 2020-10-22 15:41:05
We had purchased an Accu-Chek Active machine from Delhi Pharmacy, 69- Abhay Khand-1, HIG, Indirapuram, Ghaziabad-201014, the machine box was opened,
and there was no testing strip in it, when we asked for the strip he had given us 10 strips. the shopkeeper checked my blood sugar and it shows 410, he advised us to go to the doctor, we rush to the doctor after an hour, he checked and my blood sugar and it was 146, a big difference between 410 & 146. Sir, for this shocking reason
the patient can die
or can be, any mishappening because of your machine. We went to the Pharmacy and we asked to change the machine but simply she said you can call the customer care no of Accu-Chek. finally, the machine is not replaced and who is responsible for all this, Accu-Chek Company or seller, they are selling your used and open machine to the customer. Should we go to court for legal action? or where we can compliant?
Delhi Pharmacy had not given the bill. The Machine no. is GB1816970 & Batch no. 91001557. Waiting for your quick reply
Poonam Chandna
Senior Journalist -
Accu chekLakshmi Narayanan on 2022-02-06 16:11:21
Accu chek meter is not working. It shows E1. I tried three to four times again it shown the same.
I purchased this 2021
Kindly do the needful. -
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Error in Acu-check readingSANJOY KUMAR DAS on 2023-04-10 11:56:58
My Accu-Chek Active Sr.No. GU04396270 is showing E-1 error while the strip is being inserted after blood drop is put on it. New battery has also been replaced. Kindly help.
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Accuchek SN GB19251106 REF 06993770001P v haridasan on 2023-07-04 11:29:24
Meter is not working even after replacing new battery
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Active strip not workingOmprakash Saini on 2024-01-08 12:14:52
My Accu-Chek Active UDI 04015630071104 expiry date is 2024-01-13 showing E-1 error while the strip is being inserted after blood drop is put on it. New battery has also been replaced. I had been to to medical shop where the same strip is giving E-1 error on another glucometer. I was told that strip is not working it is expired before expiry date.kindly help me . I am still having 37 active strip with me