mera jacket kab delievered hoga sir

Hello...sir my name is neeraj Singh from utter Pradesh Pratapgarh chamrupur pathan...where is my order because 11 days complete...and I aslo payed for a jacket

My product ordered from website. Payment transfer done.
Product not yet confirmed and no response from the team.
Tried contacting phone number, email, whatsapp, fb, no response or no solution.