Complaints

  • Complaint about not pic the call of customer care.
    shivani choudhary on 2017-06-28 14:25:29

    These all helpline no. Dnt pick my call. I was want to know the train timing. And they all heline no. Was not picked my call. And the live train status is wrong according to real time.

  • Bad service
    Vicky on 2017-08-09 10:00:53

    Tkd railway ststion watiholl all days close

  • reservation quota
    Tushar on 2017-10-20 10:25:38

    dear sir/mam
    pls provide me mail id or fax no
    am getting some reservations sleeper with the help of my defence and security service

  • Siya on 2017-10-20 22:23:12

    I cant found any new delhi enqury no.

  • lost my wallet & govt id
    Dharmendra kumar sharma on 2017-10-23 20:21:42

    dear sir.
    there is my lost wallet & original goverment id in new delhi railway station at the saturday train no.12398 mahabodhi express.
    pls i am request to found my id in my conform.

    id name:
    01.aadhar card
    02.pan card
    03.voter card
    04.impreasion id card & other materals

  • Regarding housekeeping
    MANJEET KUMAR SINGH on 2017-11-04 23:33:04

    I am travelling on Himachal Express in S 1 coach but the coach is very dirty and the toilet is smelling too bad. My seat no is 72

  • Vidyanand Kumar mandal on 2017-11-07 09:28:55

    Sir kal mera pars kho gya platform no 16 se

  • Mr
    Dhiraj Singh on 2017-12-09 18:05:02

    Amritsar Garib rath ka ac band kr diya hai or pani bhi nhi hai what

  • Bad service provided by NFRaiway Authority.
    Abhijit Banerjee on 2017-12-27 10:10:07

    Sir,
    We the local passengers of Lower Assam Gossaigaon, Kokrajhar, Bongaigaon, Basugaon, Salakati, Srirampur, Choutara etc. Palaces we have only one train in this route. We are facing daily problem as the train regular running late and every Sunday cancelled by local authority. We have only one train for communicate with Bengal. Please look the matter seriously. We also demanding you all Intercity Exp. Stopage at Bongaigaon as about 1000 passengers daily traveled to Bongaigaon from other part & places.
    With Regards
    ABHIJIT BANERJEE
    T. R. PHUKAN ROAD BONGAIGAON 9435020438

  • Supply of used bedsheet, pillow cover
    Kiran Shanker on 2017-12-27 22:41:01

    I am travelling in train no.12802 Purushottam exp today, i.e, 27.9.17. I have been given used bedsheet, pillow cover. My births are B1-20,21,22. Kindly take immediate actions and apprise me accordingly.

  • Money deducted but ticket failed
    Suraj G on 2018-01-11 17:24:54

    Money was deducted from PayeTim wallet for booking irctc train ticket but the transaction failed. IRCTC E Ticketing order #100000998004785.The transaction was done on 2nd october 2017.still the refund is not done.

  • Bad
    Vivekpandey on 2018-01-30 16:07:04

    Anand vihar relwey station pr sare ticket counter ke stap matergaassti me bg h aur sirf 2 counter khol kr public ko preshan ke he h koi actions enke liye Ho skta h kya

  • Complaint for missing phone
    Nikunj M. Khambhadiya on 2018-02-13 22:03:38

    Dear Sir

    I lost my cellphone on new Delhi station while train (gribrath express) come on this station.

    Please help me to find it.

    Thank u..

  • Complaint
    Dheeraj on 2018-03-04 20:29:49

    Very bad T.c are bribress

  • To know about platform No.
    Dilip pariga on 2018-03-08 22:36:57

    I have call may time to talk with customers for enquiry but no response... Hopeless Delhi railways services... It's very urgent for me... Please call me back 8724970084

  • unhigenic trains
    seema mahajan on 2018-04-22 23:42:49

    sir
    i am very sorryto say that i am traveling through jehlem train from new delhi jammu tawi in 2ac.but very much upset as the compartment is so dirty and mosquitoes are flyingthrough out night. Do we pay such a huge amount for this dirty 2ac class.who will be responsible for our health issue.

  • Inconvenience
    Harpreet on 2018-05-14 15:28:24

    It is very inconvenient for passenger that two similar train shane punjab taj(agra), and Shane punjab express(12497) going through two adjacent platform 13 n 14,
    Same departure time, some passenger wrongly sit in wrong trains, Pls change their adjacent platform

  • Complaint regarding New Delhi rly platform no 2_3
    I H Rafai on 2018-05-14 17:29:33

    All ceiling fans are not working at New Delhi rly platform no 2&3 in hot summer dtd 14.5.2018 at 17.00 hrs. We are waiting for train 12958.Pl do need full.

  • Vivek pal on 2018-05-20 14:29:42

    What process we have to follow for carrying a dog in shatabdi express..
    From delhi to lucknow...
    And how much cost it will be for carrying a dog

  • Skate's bag missing with skates
    B.siva SUDHA on 2018-06-13 10:36:30

    Train no.12621 Tamilnadu express coach no.A1 seat no.4and6 my bag is under the seat no.2 please contact my address. Someshwar,H-132,beta-2,greater noida contact no.8375956973

  • Unsafe journey in female coach .
    Ruma pathak on 2018-06-13 22:27:04

    Please,provide one or two police officers in femal coach for safety,as train no.64534,64425 I find male are travelling as they don't care for any rule and regulations. Please do necessary action.

  • Water cooler damaged and water wastage regularly on Plateform no 2 and 3
    Sambhav jain on 2018-06-21 00:49:05

    Hi someone please repair water refrigerator having alot water wastage. I saw this instance on plateform no 2 and 3 please check and repair the same.help us from water crisis.

  • Prasad
    Jyoti Prasad on 2018-07-11 12:35:17

    I wanted to travel by Mumbai Rajdhani Express to Mumbai central From New Delhi Railway Station. I want to book my Motor Cycle along with me Kindly tell me the procedure of booking and how advance I should come to station along with my Bike.
    Thanks
    Jyoti Prasad

  • Complaint
    Jignesh Tandel on 2018-08-18 07:38:39

    Dear Sir,
    Good morning!!

    We are 100s up passengers daily travelling with 59038 (Surat -Virar shuttle ) from pardi (PAD) to Borivali (BOV ) since last 4 year.
    In this we have faced problem with siding of train at Udvada (UVD) daily. Due to this we have missed connected train from vapi i.e. Flinge ranee superfast (

  • MST do not issue between hazarat nizamuddin to mathura
    Amit kumar on 2018-10-02 21:37:07

    respected sir,
    when i m going to tugalkabad railway station and your employee talk to me when i say plzz issue my mst between hazarat nizamuddi to mathura junction..then employee reply me we do not issue mst between tkd to mtj.
    it was right or wrong sir
    i m upset your service
    plzz solve my problem

  • Complaint against wrong information
    Rajinder mahajan on 2018-10-07 08:03:12

    Book ticket by 22455 from new Delhi to chandigarh on 07/10/18 when came to New Delhi railway station to take train no information is provided of train as we check running status of train before leaving home witch shows train is just 5 minutes delay. If railways don't want to congest their railway stations at least don't harras travellers by giving wrong information

  • Regarding the complaint against employee sanjay
    Gaurav on 2018-11-18 14:47:03

    Respected sir myself Gaurav Gupta going from New Delhi to Amritsar dated.18.11.2018. pnr no 2614448293. Employee name sanjay whose duty is at outside of waiting room ac common for gents and ladies platform no 1. Said employee misbehave with me and asked me to give rupees 500 to enter in the waiting room. I denies it. Even that employee misbehaved with my wife. Kindly do proper action
    My no is 9914650505

  • Regarding the complaint against employee sanjay
    Gaurav on 2018-11-18 15:03:20

    Respected sir myself Gaurav Gupta going from New Delhi to Amritsar dated.18.11.2018. pnr no 2614448293. Employee name sanjay whose duty is at outside of waiting room ac common for gents and ladies platform no 1. Said employee misbehave with me and asked me to give rupees 500 to enter in the waiting room. I denies it. Even that employee misbehaved with my wife. Kindly do proper action
    My no is 9914650505

  • Counter service solw
    Md Aamir on 2018-11-20 13:36:25

    Aap log kiya kar rahe hai 10minutes me ek ticket nikalta hai aap logo ko kiya cheez ka paisa milta hai 3 ghanta baithne k Baad bhi ticket nahi milta hai or counter ko band kar deta hai counter ka time se 2 ghanta pahle hi counter ko band kar deta

  • Thieft bag
    Intjar ali on 2019-01-02 20:52:40

    Sir,
    My name balbir kathat beawar rajsthan se hu.mera bag old delhi jn se date 02/01/2019 ko 1500hrs pr mco ke pass se chori ho gya tha.m njp se aya tha aur ajmer ke liye train me ashram se jana tha.tabhi mera bag wha se chori ho gya aur usme saman meri docoment service cert.,bank cheaqe book,move order& mrei kuch cloths h usme to pls aap mera bag dhundhne ki request h.

  • Enquiry
    VIRENDER SINGH on 2019-01-07 13:21:27

    I am taking first time train from SVDK to NDLS in 3AC of 12446 (Uttar S Kranti) but want to know that whether there is facility of bedclothes provided to passenger in train or not.

  • I given 500 rupees to ticket collecter but he exchange my note with 100 rupees then he told you have given only 100 rupees.
    Omkar on 2019-01-11 23:59:15

    Today evening near about 21:13 I have taken general ticket from windows counter.
    I given 500 rupees to ticket collecter but he exchange my note with 100 rupees then he told you have given only 100 rupees.And finely again I have given 500 hundred rupees.
    My ticket number- A 69712176 & ticket print time is 21:14.my journy ticket from NEW DELHI TO ALLAHABAD.

    Thanks & regards
    Omkar

  • Complaint regarding platform ticket
    Simran porwal on 2019-05-13 18:47:28

    Today I came to new delhi railway station with my friends as I had to board the train as we were late we were not able to buy the platform ticket
    So while they were returning the police man fined them for 1000rs.
    For a platform ticket worth 10rs they were charged 1000rs which is completely wrong even punishment for spitting and smoking is much less than this.
    It was only a way to threaten the college students and ask them for bribe by harassing them
    It is completely wrong.
    Action should be taken against this corruption

  • Mr
    Ashish arora on 2019-06-11 15:34:20

    I am traveling to ndls to gondia my pnr no.2163112244 traveling date 11/6/19 there is no water available at platform no.15 wendors are selling cold drinks and other items

  • Excess amt
    Aakash derp on 2019-06-23 08:36:50

    Dear sir I give Rs 500/-to your tkt counter staff at DELHI CANT RAILWAY STATION for purchase of two tkt for Mahendergarh at 7.08 am under tkt no 64745407.But due to misunderstanding your staff sey that I give Rs 200/- to him.He return Rs 60/-to me.Due to shortage of time I am unable to stand their.So requests to you pls investigate this matter and return balance Rs 300/- to me as early as possible.My contact no is 9871102472

  • Behaviour of employees is very rude
    Gurwinder singh on 2019-07-24 06:25:59

    On ticket counter employees don't have any manner how to speak. They were shouting like a mad person.

  • About parcel package
    Kamar singh on 2019-08-23 14:09:11

    Parcel PRR No 1004273646 DT 11 Aug 2019 not recd so for from New Delhi to Ambala Cantt

  • TOILETS NOT CLEANED BEFORE DEPARTURE TRAIN 20802
    Sunil Kumar Sharma on 2019-09-15 20:21:48

    It is submitted that train 20802 started from New Delhi with dirty and uncleaned toilets. Passages having seats near toilet are sitting in bad smell. Seat no. 1 in S-8 PNR 2847211814. Thanks for complaing system. Hope shall understand problems of pessangers.

  • Complaint of new delhi railway station parking area is used as washroom
    Promila Goyat on 2019-10-08 15:26:50

    Today i have to catch janshatabdi from new delhi to dehradun so i m waiting in parking area in new delhi railway station in my car a person came in fron of car without noticing that car is on or someone is sitting inside the car he started doing urination in front of car and when we tried to say him he say that he sorry and he has not done a crime this is india modi ji is expecting from people khule mei soch kindly do something so that this thing will not happen again some one should take care collie and other persons are doing same thing in parking lot openly

  • Not refund
    Maruti jadhav on 2020-05-09 14:19:24

    My train was cancelled on 21 April and yet I didn't got my refund money.
    PNR no. 8529667559
    So kindly take further action for it
    Thank you.

  • 7 Aug train 02302
    RavindrA Kumar on 2020-08-04 21:40:44

    7 Aug ki 02302 train from new Delhi to howrah cancelled ya chalegi

  • Complaint about charge on urine
    Hariom Sharma on 2020-08-11 15:33:15

    New Delhi perform no 4 I am charged 5 rupee for urinal use by toilet care taking staff and no any receipts given

  • Coolies are overcharging
    Saba Shahin on 2020-10-22 22:58:12

    I have been scammed by three coolies in the New Delhi Railway stationon 20 October 2020. They charged me rs 2000 for carrying less than 40 kgs. For a walk that required less than five minutes. Please make a provision for coolies to give a receipt or something. Do something.

  • parcels related
    Sujoy Ghosh on 2021-07-06 17:00:09

    i booked my bike from newdelhi station to howrah station on 2/7/21 bt my bike didn't parcel from railway side....please send my parcle today it self.....didn't expect from railway authority pnr no is 4001202034

  • Train Departure time table
    Sanjit Kumar Singh on 2023-03-03 23:23:30

    Sir, I comes in Anand vihar terminal railway station on time but train Pooribiya express comes in Anand vihar terminal on time 7 pm there for train continue standing on time 23:19 pm. So please look this

  • How to join ac coach adnedt
    Nishant Kumar Singh on 2023-11-08 16:32:29

    Thank you