Complaints

  • For business purposes
    Syed vikhas on 2017-08-24 02:34:10

    Need to be part of one assist for insurance for iPhone and all apple device.thank you please help and contact 09742400177

  • Renewal / Cancellation and Alteration in Plan
    Ratan on 2017-10-06 16:44:58

    Dear Concern
    I have two card protection plan with membership no. - 580671 and plan detail mentioned as below :-

    1. Membership No. - 1000930454 - Priv. Joint plan - Expired on 07.10.2017 :- Please permanently closed this plan because of i have purchased other joint plan also from one-assist, if you have auto debited regarding renewal this plan, please refund the same and second plan as below :-


    2. Membership No. - 1000369054 - Priv. Individual Plan - expire on 10.10.2017 :- Kindly change and renew this plan with name of JAYA JAIN and registered mobile number and email id will be same that is, 9810021424 AND EMAIL - RESEARCHCO.ACCT@GMAIL.COM.

    If you have any queries and wish to contact me please call me on 9311021424.

    Regards

    Ratan
    Mob - 9311021424

  • Annual subscription amount debited from credit card without prior intimation
    Vinod kumar on 2017-10-07 12:18:09

    Sir, last year I have subscribed the credit card protection plan from one assisst company for one year in the month of oct/2016. But now this year company debited amount from my credit card without any information. Further I am not interested to take continue service with one assisst. And want my debited amount Rs 1899/- get back credit in credit card.

  • Deactivate my plan
    venkatasurendra on 2017-10-18 07:53:14

    Hi Sir/Madam,

    have told many times , please deactivate my account , your team members are called me twice and i have informed to them to deactivate but still they are not deactivate my plan, kindly deactivate my plan

    no:- 7829497056

  • Request to deactivate OneAssist scheme.
    Jegan Ganesan on 2017-10-23 15:45:32

    Hi Sir/Madam,

    Actually i got a call from OneAssist regarding card protection scheme. They explained me about overall usage of card protection scheme but they missed out to explain yearly charging fee for this scheme. And without my intimation they had activated this scheme and fees amount of Rs.1399 had been detected from my credit card (icici)account on 21/10/2017. So as now I'm not interested in this OneAssist scheme I would like to deactivate this scheme and kindly refund my amount( Rs.1399 ). I have attached my account details below.

    Account holder name : JEGAN GANESAN

    Credit card number : 4375 5163 2231 6005

    Mobile number : 9790401456

  • Deactivate of membership
    E.DHINESH on 2017-10-27 16:44:05

    Dear Sir,
    I am using HDFC Credit card ( card no.5241810402126361) one assist membership expired on 26/11/2017. I don't to continue this services. kindly deactivate/ not to renew the one assist membership service. please confirm the deactivation through my email id : dhineshmba@yahoo.co.in

    Relationship no: 1417435
    regards
    E.DHINESH
    mobile no: 9003214326

  • stop one assist plan
    Dinesh Tripathi on 2017-11-01 21:38:47

    I am DINESH TRIPATHI. I have a salary account with HDFC bank. Last year an amount of 1799 was deducted from my account by OneAssist without any prior notice or communication. When I called customer care, then i came to know that One assist has started a membership plan without my consent. I have been trying to stop these services for almost a year, but none of the customer care executives are cooperating in cancelling this service. Again for the second year the membership renewal date is approaching and I am yet to receive any communication regarding the cancellation of these services.

    I am not interested about this service and don't want this membership. So cancel the membership .

    My email ID: dineshtatatsteel@gmail.com
    Mobile Number: +91-8696930290
    Relationship No. :- 609395
    plan :- Privilege-Individual

  • STOP ONE ASSIST PLAN
    SONIKA PANDEY on 2017-11-02 14:26:24

    MY SELF SONIKA PANDEY FROM THE LAST ONE YEAR I AM ASKING YOU PEOPLE TO STOP ONE ASSSIST PLAN FROM MY ACCOUNT. BUT YOU PEOPLE ARE NOT LISTENING IS THIS WAY OF WORKING. STOP THIS SERVICE RIGHT NOW. MY POLICY NUMBER IS SR504453297
    ID IS sonica.dey@gmail.com
    Mob No. 9410439617

  • Unable to reach one assist customer care
    surendraprasath on 2017-11-17 18:14:21

    Unable to reach one assist customer care for below numebers.
    18004073333
    08080333333
    2242983000
    could you provide customer care number and timing

  • One assist insurance plan
    Asharani Rani on 2017-11-25 16:45:38

    I got call from one assist people regarding 2000rs insurance plan, I did agree the policy and that plan, though they deducted 2000 from account. I need my whole money has to be credited to my account. Please do needful

  • Request To Deactivate OneAssist Scheme and want refund my money.
    SADANAND GUPTA on 2017-11-28 21:08:08

    Dear Sir,
    I am SADANAND GUPTA ,i am not interested to take continue this service with ONE ASSIST company,so i called many time to the customer care of this company to deactivate this scheme and never want renewal but they denied my request and deducted Rs. 1399 from my credit card (ICICI) on 28/11/2017 without my information . they had activated this scheme .
    I can't believe that this is one of the biggest fraud company and totally failure company for customer request.
    I would like to deactivate this scheme immediately and want refund my money (Rs. 1399).
    Mob No. 7587143290
    Relationship No. 1497059

  • Request To Deactivate OneAssist Scheme and want refund my money.
    SADANAND GUPTA on 2017-11-28 21:21:26

    Dear Sir,
    I am SADANAND GUPTA ,i am not interested to take continue this service with ONE ASSIST company,so i called many time to the customer care of this company to deactivate this scheme and never want renewal but they denied my request and deducted Rs. 1399 from my credit card (ICICI) on 28/11/2017 without my information . they had activated this scheme .
    I can't believe that this is one of the biggest fraud company and totally failure company for customer request.
    I would like to deactivate this scheme immediately and want refund my money (Rs. 1399).
    Mob No. 7587143290
    Relationship No. 1497059

  • Request of Refund the Amount
    PAVAN KUMAR on 2017-12-20 18:27:03

    Dear Sir,
    I would like to inform you that I have paid Rs.7,799/- through my NET BANKING Ref.No.7558548/IBIBO-6599154631 on 12.12.17. But as per your instruction that the payment is not credited in your account, again I’ve made payment through DEBIT CARD But the amount has debited twice the time in my account.
    So you are kindly requested to refund the amount of Rs.7,799/- which I’ve transferred through NETBANKING. Here with I am furnishing my Bank Account details for your reference.

  • One asisst service
    MOIRANGTHEM CHINGLEMBA SINGH on 2018-01-03 20:51:39

    Sir/medam
    I request you sir/medam for any permition for one asisst company deducted form my account Rs.1899
    So i will like to canccel for plan please refund my money
    Phone number 7086952779

  • Good service
    Lovish on 2018-01-12 18:05:05

    Very quick and good service

  • Close the policy
    Ashok kumar saini on 2018-01-19 09:24:27

    Pl close oneassits activated policy

  • Credit card
    Rubal Khanna on 2018-01-22 16:27:49

    Hi , Got message from your team, regarding transaction done for rs/-1399.
    I want to tell you that i have already cancelled that plan and talked to your team regarding this last year but i don't know what they are doing and understanding,
    I am calling your team but no body is responding.
    Please call me asap.
    9592776973
    Thanks,

  • complaint
    deepak chandra masiwal on 2018-03-20 12:04:09

    How dare you guys to deduct 1399 from from credit card without my permission. look i want my amount 1399 to be refund immediately i am no more interested in this fraud service, if i dont get my refund within 24 hrs i even dont know how blast will happen to your company either refund or i want to rascels to call me immediately 7406708448. all cheaters not responding to call without card holders permission u dont have any rights to deduct any amount. i want my refund within 24 hrs.

  • Request of Refund the Amount
    Nirmal Patel on 2018-03-22 17:41:08

    How dare you guys to deduct 1399 from from credit card without my permission. look i want my amount 1399 to be refund immediately i am no more interested in this service.

  • cancellation of membership and refund of deduction
    Nageswara rao Velcheru on 2018-03-29 17:38:42

    I am to say that I have directed one of your customer care executive (Telugu) in the month of December 2017 to discontinuance of my membership for the financial year 2018-19 forthwith.
    But to my surprise He did not do so and an amount of Rs 1899/- was deducted from my HDFC Credit card.
    Many calls have not yielded any response from the company.
    Is the amount Rs. 1899/- a small amount.
    I don't want to continue the OneAsst membership anymore.
    You are hereby ordered to refund the deducted amount.
    Nageswararao Velcheru
    9040581832/7330617740

  • I don't want to continue the OneAsst membership
    chandra prakash on 2018-04-03 14:59:50

    Hi , Got message from your team, regarding transaction done for rs/-1399.
    I want to tell you that i have already cancelled that plan and talked to your team regarding this last year but i don't know what they are doing and understanding,plz cancelled and refund my amount.
    I am calling your team but no body is responding.

    chnadra prakash
    9948023297

  • Sir..
    Bharat Singh Negi on 2018-04-03 16:49:16

    One assist plan is cancelled ad and saving account.

  • Somendar rathore on 2018-04-10 22:42:04

    Lucte Denise and sapaker phone

  • To cancel the policy/EMI and refund the amount to my credit card account-Reg
    M.Veeramuthu on 2018-04-26 15:37:54

    Dear Sir,

    my monthly bill statement One Assistant policy EMI is following. I given request on January month to cancel the policy/EMI and refund the amount to my credit card account (Reference No. 18022261799) but still the policy/EMI is continuing. kindly refund the amount & cancel the policy.
    card no xxxx xxxx xxxx 8947
    Ph.no 9047614139

    Regards
    Veramuthu.M

  • Cancel my one assist
    Amandeep singh on 2018-05-12 13:27:27

    Please cancel ones assist accept my request

  • Not activated insurance after making all formalities
    Deep Mukherjee on 2018-06-17 07:44:12

    I have taken a mobile insurance policy . I have sent all documents what they are asking after making the payment. 7 days over still one assist not activate my mobile insurance. My relationship I'd no 2691634. Please do needful.

    Deep Mukherjee
    8961638432

  • Unauthorized deduction by one assist and hdfc bank without my permission
    G S Vasu on 2018-11-23 04:21:37

    Unauthorized deduction by one assist and hdfc bank without my permission.

    An amount of 1899 was deducted from my new HDFC credit card, without my consent on 17th November 2018.
    I want full refund for the amount debited as I am not at all interested in the services offered by you.

    Below are the information you may require :

    Name : Vasu G S
    Card Ending : XXX1676
    Amount charged : INR 1899
    One Assist relation no.3112669
    Contact Number : 9845056128

    Wishing to get my refund as soon as possible.

    Thanks,
    Vasu G S

  • Stop One ASSIST MFEE
    Aparna sarkar on 2018-12-10 19:27:43

    I didn’t asked for ONE ASSIST MFEE so how can deduct Rs, 1899/- without my consent from my card.
    better refund my money Rs. 1899/- which has been deducted from my card on 07,Dec,2028, immediately and cancel this subscription or plan from my card. I don’t need.

  • Cancel One Assist Mfee
    Aparna Sarkar on 2018-12-11 10:18:43

    I want to cancel ONE ASSIST MFEE plan

  • Regarding the mobile plan
    Haresh Dabhi on 2019-09-21 17:30:48

    Hi this is Haresh Dabhi,

    I have purchased OneAssist full cover plan of Rs. 999 for my mobile from the mi.com on 5th of the september. Now due to some audio output problem i have replaced the phone and got new phone on 10th of september.

    Due to same problem i have returned the new replaced phone on 21 of september and got refund from the mi.com. After raise the refund request to mi, i have called to OneAssist to cancel my plan as i have already return the device for which i have purchased the plan.


    I have talked to customercare and higher authority for the same, but the didn't give me the proper answer and refuse to give me the refund.

    If i do not have such a product for which i have purchased OneAssist plan, then why i keep the plan. And its just passed 15 days from the date of purchase.

    Details of the person whom i talked
    =========================================
    Call center Agent
    Anil

    Higher Authority
    Robby



    My Details
    =========================================
    Name
    Haresh Dabhi

    Mobile Number
    9825511784

    email
    vipullakhatariya@ymail.com



    Thanks,
    Haresh Dabhi

  • Assist one plan cancel kre
    Sher bahadur on 2020-04-29 06:37:42

    Mere creadet card se ap ne rs 1899 creadet kr liya jo pl jld mere plan cancel kre mera paisa waps mere creadet card me sand kre .Mo num 9451257313 credet card num .....9395

  • Cancellation of hdfc one assist
    Sriram yadagiri on 2020-05-15 19:47:03

    I am a hdfc card holder u have auto debited rs 1899/- without any intimation or call I am not interested cancel it as soon as possible and send my money back

  • Cancellation of one assist mfee
    A JESUS ANBARASAN on 2020-10-07 14:42:34

    Unauthorized deduction by one assist and hdfc bank without my permission.

    An amount of 1899 was deducted from my new HDFC credit card, without my consent on 27/08/2020.
    I want full refund for the amount debited as I am not at all interested in the services offered by you.

    Below are the information you may require :

    Name :A JESUS ANBARASAN
    Card Ending : XXX5085
    Amount charged : INR 1899
    One Assist relation no.
    Contact Number :9788682537

    Wishing to get my refund as soon as possible.

    Thanks,
    A JESUS ANBARASAN