My Voucher No. ORD4029927 and purchased on 11/06/2017 almost one and half month I have not received the delivery of the Refrigerator SAMSUNG RT65K7058BS/TS even after calling several times there is no response from Dadar branch 022 – 61636470/71.

At least I should get proper response if I call coz there is no call from Kohinoor or Samsung.

Also when purchase it has been clearly mention the address and floor and every time single item send and the delivery person ask and demand for big amount.

I very well aware that I should not complain of tips giving by my wishes but every time single product send and every product I should pay Rs 1000/ by demand?
So what is the discounts I got from Kohinoor if I am ending paying tips on each delivered product.

Kohinoor Televideo Customer Care Address : 182, Haji Habib Building, Dr. Ambedkar Road, Dadar East, Mumbai, Mumbai City District, Maharashtra, India - 400014

URGENT ACTION---we had bought BOSCH washing machine( CHALLAN NO:4670/06.05.2018) at the exhibition in Mumbai and the unit is delivered after one month and still the installation not done. If you have this type of service kindly refund. we are unable to get in touch with your customer care. So CONTACT SANGEETA SONEJI-99879213913 at the earliest and resolve.

we had bought BOSCH washing machine( CHALLAN NO:4670/06.05.2018) at the exhibition in Mumbai and the unit is delivered after one month and still the installation not done. If you have this type of service kindly refund. we are unable to get in touch with your customer care. So CONTACT SANGEETA-99879213913 at the earliest and resolve.

We have purchased onida ac in March 2018 , but today evening onwards the led which show the temperature is blinking .

Good day Sir,

I am Divakar Roy , Have been booked LG REFRIGERATOR from Kohinoor Show Room Vashi Sector 9 on dated 18.08.18. I have been completed my payment every thik ok. When I was booked that time sales person told me and given commetment the product available and will be deliver On Tuesday but still not delever I have been called to deler also I have called kohinoor castomer service they have not solve the problem they told product not in stock and will deliver soon..So I will be going to cancelled this product and I am giving very poor feed back Kohinoor electronics services and will not book in future any electronics Items in Kohinoor electronics show Room.

Thanks & Rgds

Divakar Roy.

My cunsumer no- ktpl c00225961.i already booked whirlpool w machine on date- 5/11/2018. Sales executive told me to delivery date- 7/11/2018.but that executive and staff mistake .they said delivery posted on date 8/11/2018. Today they says we dont know about delivery? .today is diwali padawa our festival.i am suffered mentally. Please help me.

Hi,

Can I get Refrigerator double door Right hinged door – reversible
My budget is 25-28k.
If Not now, plz let what time by order also.

Please reply

My self Umesh Morker .I have purchase Refrigerator . from Kohinoor ( Link road Malad west next to infinity mall)

Synopsis
1) Refrigerator deilver on 28th evening , next day i notice there is dent at the side of the body.
2) I complain to Kohinoor & they arrange the engineer to inspect on 29th April-19
as per his inspection he clearly mention the dent & gasket problem in the call report.he suggested to go with replacement
3) I have asked for the replacement of the refrigerator but there is no proper channel or resolution to it,
in spite of making customer satisfaction they kept me hanging with no proactive response & taking me on call with service manager & other staff from samsung.
4) during the call i have heard them arguing among them-self , so how can they make customer satisfied.

Please note i am a employee of Justdial Ltd & showroom is just below our office
as a huge employee strength i have still kept my feedback on hold & wanted Samsung/Dealer to make a correction to my issue & do the needful by replacement of refrigerator.

PFA the proof of dent mention in call report & bill copy.

Hope to hear soon

I have purchased blue star water dispenser..since 3 days no technician has come to install it

I had paid money to kandivali west branch before 12 days but still today I have not delivery of tv

Dear sir,
I have booked washing machine at kohinoor electronic link rd andheri west.Machine was taken under my mother name suvarna mahadeshwar register mobile number is 9820753234.
I have taken on loan.due to lock down product has not deliverd.but from my account EMI has been cut.
Pls look at.these matter .

Awating for your reply.

Thanks and Regards

Amit . Mahadeshwar
9869174060

I want to contact the customer care team so that I can get the invoice of 2014-2015 of my LG fridge.
As the fridge is not working and lg person says he needs the invoice to check the warranty of the compressor.
Not able to connect with Kohinoor Electronics on phone to resolve the issue. Infact the customer service number trying from one week no one is answering the calls. If this is not getting resolved immediately I will have to pay for fridge repair compressor 12000 to 15000. Need support urgently.

Hi,

I write a complaint against your product AO Smith Z1 which was purchased on 6-Jun-2020 and within a month water purifier is not working properly in warranty period and I really need hot water in this covid-19 situation.Hot water supply has been stopped.

Request you to please replace this product and resolve this issue.

Samsung j2 core 20'20 purchase on 10th September found complain went on 12th very poor service sorry sorry sorry after sales who is customer a beggar very bad never going to suggest khonioor shop .

Plz as soon as contact me .8898699368
Regarding sony home theater
The sony dvd player is not opening
Plzz contact me

I am given assurance for the refund by 25-11-2020 by Kohinoor Borivali branch (Mr. Kunal Bhatia), but yet to receive the same till date.

We're is my ac I had booked on Wednesday and today is Monday we're is my ac we did not want it I want my money refunded

Please provide Deplicate copy of My Bill.

Bill No. KTPO-ORD000246733

From: Info Taurus [mailto:info@taurussolution.com]
Sent: 06 September 2021 19:11
To: 'support@kohinoortv.com'
Cc: 'asimchoudhary1986@gmail.com'; 'india_csupport@harman.com'; 'ganesh.battalwar@jeeves.co.in'
Subject: Final Gentle Reminder-6 : FW: Very much disappointed by harman service : Harman : 6 SEP 2021

Dear Mr.Sitaram Pal , Mr.Asim & Harman Support Team,
Good Evening
Gentle Reminder-6
With reference to yesterday visit at Kohinoor electronics borivali west store & discussions with Mr.Sitaram Pal & Mr.Asim. As they requested to wait for one day . We have waited whole day but sorry to say no calls from Mr.Sitaram Pal & Mr.Asim.
So as per our discussion tomorrow we will return or defective unit with all accessories to your borivali store.
Pleased consider the case & refund our money back.
Our Bank Details:
ACCOUNT NAME : TAURUS SOLUTIONS
ACCOUNT NO : 01452320002137
BANK NAME : HDFC BANK
IFSC CODE : HDFC0000145
BANK ADDRESS : MANDPESHWAR ROAD,BORIVALI-WEST,MUMBAI-400092

BR
Umesh

From: Info Taurus [mailto:info@taurussolution.com]
Sent: 04 September 2021 19:38
To: 'india_csupport@harman.com'
Cc: 'support@kohinoortv.com'; 'Ganesh Kondiba Battalwar'
Subject: RE: Gentle Reminder-2 : FW: Very much disappointed by harman service : Harman : 24 AUG 2021

Dear Harman Support Team,
Good Evening
Gentle Reminder-5
With reference to today’s telephonic talks with Mr.Ganesh & Mr.Asim at Kohinoor Electronics borivali-west. Harman support teamfailed to repair our system as promised.
we will return system to Kohinoor electronic & ask for refund.
BR
Umesh

From: Info Taurus [mailto:info@taurussolution.com]
Sent: 01 September 2021 12:52
To: 'india_csupport@harman.com'
Cc: 'support@kohinoortv.com'; 'Ganesh Kondiba Battalwar'
Subject: RE: Gentle Reminder-2 : FW: Very much disappointed by harman service : Harman : 24 AUG 2021

Dear Harman Support Team,
Good Afternoon
Gentle Reminder-4
With reference to today’s telephonic talks with Sales excecutive Mr.Asim at Kohinoor Electronics borivali-west. Harman support team promised that by 4 september our system will be ready. If you fail to repair the system by 4th sep , we will return system to Kohinoor electronic & ask for refund.
BR
Umesh

From: Info Taurus [mailto:info@taurussolution.com]
Sent: 31 August 2021 10:47
To: 'india_csupport@harman.com'
Cc: 'support@kohinoortv.com'; 'Ganesh Kondiba Battalwar'
Subject: RE: Gentle Reminder-2 : FW: Very much disappointed by harman service : Harman : 24 AUG 2021

Dear Harman Support Team,
Gentle Reminder-3
Waiting for your response
BR
Umesh


From: Info Taurus [mailto:info@taurussolution.com]
Sent: 28 August 2021 11:19
To: 'india_csupport@harman.com'
Cc: 'support@kohinoortv.com'; 'Ganesh Kondiba Battalwar'
Subject: Gentle Reminder-2 : FW: Very much disappointed by harman service : Harman : 24 AUG 2021

Dear Harman Support Team,
Gentle Reminder-2
Waiting for your response
BR
Umesh
From: Ganesh Kondiba Battalwar [mailto:ganesh.battalwar@jeeves.co.in]
Sent: 27 August 2021 12:19
To: Info Taurus
Cc: india_csupport@harman.com; support@kohinoortv.com
Subject: Re: FW: Very much disappointed by harman service : Harman : 24 AUG 2021

Dear Sir,

inform to brand



Thanks
Regards
GANESH KONDIBA BATTALWAR
7709220827
https://jeeves.co.in/


On Fri, Aug 27, 2021 at 12:15 PM Info Taurus wrote:
Dear Mr.Ganesh,

As discussed with you justnow please find the trail mail for your reference .

BR
Umesh

From: Info Taurus [mailto:info@taurussolution.com]
Sent: 27 August 2021 11:51
To: 'india_csupport@harman.com'
Cc: 'support@kohinoortv.com'
Subject: RE: Very much disappointed by harman service : Harman : 24 AUG 2021

Gentle Reminder-1

Waiting for your response

From: Info Taurus [mailto:info@taurussolution.com]
Sent: 24 August 2021 20:21
To: 'india_csupport@harman.com'
Cc: 'support@kohinoortv.com'
Subject: Very much disappointed by harman service : Harman : 24 AUG 2021

Dear Harman Support Team,

Good Evening

We are very much disappointed by your after sales service

We have logged complaint for our 2.1 SOUNDBAR WITH WIRELESS SUBWOOFER ( JBLBAR21DBBLKIN ) on 11aug 2021.
FYI your complaint MH-C110821-23179 has been registered for replacement or repair.
Mr. Sunil visited on 13aug2021 & promised to replace new part in 8 to 10 days.

But till now no calls from your side.
Hoping your prompt action in this connection.

Our product is brand new so kind request you to replace by new one.
Purchased from Kohinoor Televideo Pvt Ltd , Borivali-west, Invoice No: KTPLC1N000567027 ,Invoice date :12 Mar 2021

Thanks & Best Regards
Taurus Solutions
Umesh Tavadia : 09320323529
TEL : 7304566951, 7304566952 , 28917874 , 28949200
Website : www.taurussolution.com
Email: info@taurussolution.com

Linkedin : https://www.linkedin.com/in/umeshtavadia/

SME : UAM No : MH19E0070465

ASIRT Gold Member
Association of System Integrators and Retailers in Technology

Fridge not working

We purchased TCL LED 32-inch Model no 32S5403A TV from your Kohinoor shop Borivali W on 23.04.23. it was committed to delivering the same on 24.04.23 but till now there is no delivery happened & when trying to reach on the contact no, after 4-5 times tries someone pick up & given me the delivery boy contact no. After 4-5 times finally the delivery person picked up the call & he said today is not possible.
If delivery is not possible then why it was committed. The installation person has reached but the TV is not delivered. What kind of service is given by Kohinoor.
Then again i called your shop & after 5-6 times Abhishek picked up the call & he told me that delivery will happen tomorrow. There is no manager or floor manager available in the shop to escalate the issue. When I told him the installation person is here told me that I need to call him tomorrow. He expects that after the sales service, I need to do it rather than Kohinoor.
At the time of purchase, you people promise many things but once the payment is done service is ZERO.
Whatever is committed has not happened then i will go to the consumer forum.
We are not purchasing the TV free of cost. We paid for the TV & for that you need to provide the service.
No one is cooperative & service is not customer satisfactory.
Contact no - 9920923035

this reminder , 6 days over, installation
not done