Complaints

  • Wrong Bill recieved
    PREM KUMAR SINGHAL on 2017-07-03 08:46:11

    This is to intimate you that I have received wrong bill from IGL even though i am not using the PNG.
    My BPO num is:400242831 and 400434929
    The Bill is wrong so kindly cancell the amount .Also please stop my PNG asap

  • new connection
    Rajiv alagh on 2017-07-12 13:41:57

    dear sir

    few days back i applied new connection.but not clear about documents.from your side not help to me in any customer number.all no are busy or some transfer to other person.please clear to my query

    thanks

    Rajiv alagh

    9899704148

  • IGL PNG pipeline-hazardous installation
    BHANU PRATAP on 2017-07-12 14:53:22

    Dated : 12.7.2017
    Sir,

    IGL PNG pipeline is being installed in our society in a hazardous manner. The pipeline is being passed through the Electrical main lines, meter-case, main-switch of lift system, cctv camera & parking even after lodging my strong objection your officials (Mr Digvijay,Area incharge and Mr Upendra,site incharge) keeping in view the safety & security concerns. But the named officials are are proceeding whimsically int the matter keeping deaf ear to my complaints.
    I request to please you to please instruct the concerned officials to stop the work immediately to ensure the safety of my family and my house too. I also request that PNG pipeline should be installed from open root.
    Here I may reiterate that any threat to the life of my family and my house due to unwarranted and illegal installation of PNG pipeline in a hazardous manner, your company shall be solely responsible.
    Regards,

    (BHANU PRATAP)
    BP-4000470220
    D-152, LG Floor,
    FREEDOM FIGHTER ENCLAVE,
    IGNOU ROAD,
    NEW DELHI-110068

  • BP no. 7000126376
    Mahesh Chandra Upadhyay on 2017-07-13 12:09:16

    ref. above title our PNG connection is not connected. Please arrange to do the needful as soon as possible and confirm
    we shall be highly obliged. regards
    Mahesh chandra Upadhyay, flat no. 30-C, New Shatabadipuram, Ghaziabad, U.P., India

  • relocation of meter for BP no1000139280
    HARISH ANAND on 2017-07-13 14:54:50

    I have lodged a complaint on 4th vide no 9900715054 again on 10th vide 9900722952 and again on 12th vide no 9900722987 but till now my complaint is not attended and help line people say to lodge again
    harish

  • Complaint
    REWA RANI SINHA (BP No. 4000031951) on 2017-07-20 12:36:26

    Ref: BP No. 4000031951

    Sir,
    I received a bill of Rs.588.61 vice your Invoice No. 1000200014000 dated 30. 06. 2017 that included an arrears of Rs. 264.13 & a late fine of Rs. 5.28 of May 16 Bill.

    It is to state that an amount of Rs 264.00 was paid vide IDBI cheque no. 302254 dt. 31.5.17 at IDBI Br. at Dwarka Sector 12B. The same was credited in your software by the Bank vide BDM Ref. No. 170531210799 dated 31.5.2017 - much before the due date of 06. 06. 2017.

    It is requested that the discrepancy in the bill is looked into and a correct bill waving the late fee and arrears is issued.

  • Complaint
    REWA RANI SINHA (BP No. 4000031951) on 2017-07-20 12:39:29

    Ref: BP No. 4000031951

    Sir,
    I received a bill of Rs.588.61 vice your Invoice No. 1000200014000 dated 30. 06. 2017 that included an arrears of Rs. 264.13 & a late fine of Rs. 5.28 of May 16 Bill.

    It is to state that an amount of Rs 264.00 was paid vide IDBI cheque no. 302254 dt. 31.5.17 at IDBI Br. at Dwarka Sector 12B. The same was credited in your software by the Bank vide BDM Ref. No. 170531210799 dated 31.5.2017 - much before the due date of 06. 06. 2017.

    It is requested that the discrepancy in the bill is looked into and a correct bill waving the late fee and arrears is issued.

  • Change for Residential Address
    DULAR MING on 2017-08-04 12:02:10

    Change for Residential Address

    I inform you that may residential address has been given i.e. Type II/1, Ganga, Sch. ‘B’ President’s Estate, New Delhi for your necessary record instead of Type II/1, Tapti Apptt. Sch. ‘B’ President Estate, New Delhi. It is requested that the above mentioned the correct address of my house may be rectified.

    Dular Ming
    BP No. 1000137538
    Type II/1, Ganga, Sch. ‘B’
    President’s Estate,
    New Delhi- 110004

  • No istallation of gas pipeline
    Abhishek singhal on 2017-08-21 13:46:00

    Sir,
    As I had applied on 10 June 2017 for gas pipeline. I had given the cheque also but no information was there for the isntallation. Then I called the concerned person he asked about more documents which I had given to them but then also there is no installation of gas pipeline till now not even they returned my cheque.so please help me out .

  • Meter Reading
    Chandra Devi on 2017-08-25 18:42:38

    My BP NO. : 7000020798

    Please note my Meter reading as 437.295 on dated 22.08.2017 and advise to raise the bill and send on my email ID.

  • Immediate Supply of New Connection
    Nishant Malhotra on 2017-08-26 20:17:20

    Dear Sir/mam,

    I Nishant Malhotra have already booked your new gaspipeline connection at our residential address that is 6/105, 3rd floor back side subhash nagar, new delhi-27. But your gas pipeline services have not been started till yet from the last few months.

    So, i request you to start our new connection as soon as possible.

    Thank you,
    Nishnt Malhotra
    9718636797

  • required B.P. NO. and PNG connection urgent
    PRAVEEN CHANDRA BHARTIYA on 2017-08-27 11:38:49

    sir,
    I have submitted form for igl PNG connection as on date 22/08/2017

    but till now I have not recd any msg or mail of regarding BP NO.

    I urgently required connection for manage my home.

    acknowledgement details are as under:-

    name-PRAVEEN CHANDRA BHARTIYA

    R/O- 414/III SPG COMPLEX,DWARKA SECTOR-8

    cheque no. - 356822 DTD 21/08/2017 SBI

    Mob. no. - 08806821227
    mail Id - pcbhartiya@yahoo.co.in


    PSE look into the matter.solve my issue as soon as possible.

    provide soon BP No.

    for further process

  • SHIFTING OF GAS CONNECTION TEMPORARILY TO ANOTHER FLAT
    VIJAY KUMAR KAUL on 2017-09-01 22:00:25

    I have to shift to Flat No.619 from 622 Metro View Apptt. Sector 13 B, Dwarka New Delhi temporarily as flat No. 622 is under repairs.
    Please do the needful at the earliest possible

  • FOR TEMPORARILY DISCONNECTION OF PNG CONNECTION
    RAMESH BHAGCHANDANI on 2017-09-06 17:18:44

    Dear Sir,

    BP NO. 4000297767 - GROUND FLOOR

    I have sent following mail but regret no action has been taken. Kindly confirm if connection has been disconnected from outside my premises and no bill shall be sent to me.

    Since my tenant has shifted and we are not using gas, kindly disconnect connection temporatily for the time being. Shall inform you when required for restoration.

    Thanks,

    Ramesh Bhagchandani
    Ramesh Bhagchandani

    9811192446

  • CHANGE OF NAME with I D B I
    VEENA KUMAR KUMARI on 2017-09-12 19:50:24

    Sir/ madam
    Iam a customer with B P no--4000183709. While Iam getting bill with correct name and address. But I D B I bank still has the name from whose name PNG connection had been transfered in my name. I have paid the current bill of this P N G number but in the name of Sunil Baldeva. Kindly correct the record with I D B I . --Veena

  • To change the spelling of my name
    JAGDISH LAL on 2017-09-14 10:51:17

    My name in your record has been shown as Shri JAGDISH PAL instead of JAGDISH LAL. I requested to change my name by mail on 9.2.2017 and again on 20.4.2017. I also contacted you on customer care number and I was advised to again send the requisite documents so that the name spelling can be corrected. I have now again sent photocopy of Pen Card and AAdhar Card through e-mail. It is once again requested to correct the spelling of my name.

    Thanks.

  • no supply of gas
    sushil aggarwal on 2017-10-06 16:42:54

    no supply of png

  • no supply of gas for bp no. 4000315743
    sushil aggarwal on 2017-10-06 16:43:58

    no supply of gas for bp no. 4000315743

  • Make a fooled igl
    Rachit timar on 2017-10-11 12:15:37

    bp no is 4000530271
    I had filled the forum for PNG gas on 14-07-2017 but there has not been any gas connections so far nor have there been any operation, 24 forum were filled with me.There is no answer to any form. We have a lot of gas problems. I think we are being fooled. Rachit tomar 9891081043

  • BP No.1000059576
    PRISCA GOMES on 2017-10-11 16:17:01

    I have been trying to get in touch with your Customer Care but not been able to get in touch due to so many options and hassles.

    My gas connection has a slight leakage at the point where the suraksha pipe is connected to my gas stove. I would therefore request you to send some employee of yours to resolve the issue.

    I would also like to tell you that the phone number printed on the Bill of IGL is wrong. Please note that my Mobile No. is 9910273054. Please make the change.

    My residence, where I have the PNG connection is located, the address is as below:

    WG3, Xavier Apartments, Saraswati Vihar, Pitampura, Delhi-110034

    Kindly reply at the earliest.

    (Mrs.) Prisca Gomes

  • E-mail Id change
    Baldev Kaushal on 2017-10-12 11:30:43

    A-71,Ground Floor, First Floor, & second Floor, Defence Colony, New Delhi-110024.

    Please change the email id.

  • meter reading
    jai prakash narain on 2017-11-05 17:24:03

    b.p.no. 7000132155 new connection started on 9/7/17 yet no one came to take meter reading,although bill sent.no papers given to me reguardig my connection

  • Hard copy of Bill not coming
    Protima Biswas on 2017-11-08 10:09:27

    The hard copy of the bill is not coming for the past few months.Already registered complaint earlier around 3 months back,still the problemon is persisting and the hard copy of bill is not coming. so kindly rectify this from your end.

  • confirmation of payment against cheque No450225 dt 17.10.17 and 195431 dt 18.10.17
    MAHADEV NANKANI on 2017-11-13 13:45:57

    I droped cheque No450225 dt 17.10.17 for Rs1527/ and 195431dt18.10.17 on18.10.17 at your office drop box at hari nagar

  • bill information thro e-mail
    RASH BIHARI PRASAD on 2017-11-15 18:44:03

    BP NO.1000027004.GETTING 1 YR OLD BILL INFORMATION THRO e-mail.pl look into it.

  • Correction of Mob No. printed on my IGLBill.
    J.K.Sharma on 2017-11-30 11:32:57

    BP No.4000173528
    I would like to tell you that the Phone Number printed on my bill of IGL is my landline number. Please note that my Mobile Number is 9810576988. This may kindly be corrected. Thanks

  • I.e visit not done
    Pradeep Goyal on 2017-12-03 18:40:08

    Hi team,

    Would like to you inform that I am of user of PNG services.Last 8 days, I called to your customer care mutiples times but there is no action taken from your side and currently I am totally fed up with your services.kindy suggest me against this concern.

    If you any concern,you can call me@ 9990750145

    REGARDS
    PRADEEP GOYAL

  • long pending igl connection delay
    anil kumar sharma on 2017-12-07 13:10:42

    डिअर सर
    मेरे और हमारी सोसाइटी के सभी सम्मानित लोगो के कई अनुरोध के बाद भी हमारी सोसाइटी पंचशील वेलिंगटन में अभी तक कोई भी मीटर इंस्टालेशन का कार्य नहीं हो पा रहा है और ना ही आप लोगो की तरफ से कोई उचित उत्तर ही लोगो को मिल रहा है| जिससे पूर्ण रूप से ये साबित हो रहा है की आपकी संस्था के कुछ लोग जो की मीटर इंस्टालेशन का कार्य करवा रहे है या कर रहे है वो किसी व्यक्ति विशेष के दवाब में में कार्य कर रही है ना कि सरकार के अंडर में|
    सर हम ये पत्र आपको आखिरी बार लिख रहे है और साथ ही इस बात कि शिकायत सभी सोसाइटी के लोगो कि तरफ से पेट्रोलियम मिनिस्ट्री को करने जा रहे है.|हम पेट्रोलियम मिनिस्ट्री से ये आग्रह करेंगे कि क्रासिंग रिपब्लिक सोसाइटी के जो स्टाफ igl ने नियुक्त किया है वो सरकार के आधीन कार्य कर रहा है या किसी व्यक्ति विशेष के दवाब में|
    भवदीय
    समस्त पंचशील वेलिंगटन सोसाइटी
    क्रासिंग रिपब्लिक

  • 51000005158 sector 61 noida
    Psrana on 2017-12-19 16:27:48

    There is main pipe leakage at c.12 sector 61 noida. Kindly attend immediately. P. S. Rana

  • Mr.
    Aubrey Alexander Lunn on 2017-12-30 08:24:23

    Just completed form for new connection piped gas to IGLgot registered, but was asked to verify email id. which was wrongly entered. Kindly amend/correct and obliged. Payments will brade online. Thank you.

  • New Conection
    veena Sachdeva on 2018-01-04 12:57:09

    BPL No 4000583306 registered phone number 9654945442 Sir/Madam got the BPL number for new connection but till date no procedding pleaste do the needful at the earliest. For further information call my daughter Neeru 9953995295

  • Disconact lin
    shashi kant bhatt on 2018-01-09 15:42:09

    I have last tow day tray to contact you but

  • BP.NO.4000590016
    NITISH SHARMA on 2018-01-22 16:15:12

    I AM STILL AWAITING INSTALLATION OF NEW CONNECTION AT MY RESIDENCE E-1/1, JYOTI NAGAR EAST, LONI ROAD, SHAHADRA, DELHI-110093.
    PLEASE EXPEDITE TO INSTALL NEW CONNECTION AT THE EARLIEST. FOR WHICH I HAVE REGISTERED THE COMPLAINT NO.8800478666 DT.21.JAN.2018.
    THANKS
    NITISH SHARMA
    PH:9873799079

  • Connection disconnected but pipe line not removes
    Ravinder kumar on 2018-02-21 14:50:26

    My Business partner ni is 4000521865. My Connection was disconnected but pipe not removed and pipe line is alive. Demolition work of my house is in progress. When I called on customer care phone no the executive told your connection is already disconnected, so that we can't do anything. During demolition any leakage may happen. Plz look into the matter and help me. My name is Ravinder and address is C-11/144 Sector 3 Rohini Delhi 110085. Mobile no is 9873401881

  • no responce u side new conec
    SATPAL SINGH on 2018-02-23 18:31:50

    BP No 4000607961 registered phone number 9811759840Sir/Madam got the BPL number for new connection but till date no procedding pleaste do the needful at the earliest. For further information call my daughter bhawna 9811759840 we are try call but not pic up the call ur side

  • BP NO. 4000394676 Installation of new as stove
    VINOD KUMAR SHARMA on 2018-02-24 17:17:23

    I had purchased a new Kaff gas stove on 15/1/2018. The same was installed on 16/1/2018 against my request ticket no.9901074114 and I was charged Rs. 494/- for the said service. The technician while installing the gas stove increased the jet size of the gas stove.There is excess release of gas from the burners which is not only resulting in wastage of gas but also higher consumption of gas.
    I shall ,therefore,request you to please get my problem resolved at he earliest.
    Thanking you
    Vinod Kumar Sharma
    8527462666

  • Billing Problem
    SAJAN SINGH on 2018-03-20 22:30:02

    Dear Team,
    i have IGL connection, my BP no 4000495913, i want my login id.. how to find for login id. i have not received any bill from IGL side, please help me,
    Name Sajan Singh
    Mobile No 9899212498

  • IGL CONNECTION DELAY
    rohit bisht on 2018-03-23 10:01:04

    Payment has been deducted from my account, BP no. is already generated 5000106567, but still no connection has been installed at my home C-1003, Akriti shanti nikiten, sector- 143 B, Noida. However nearby all flats have IGL connection. Everyday I speaks to contractor he said to me my team will come today, tomorrow. but his team never comes.Please look into the issue asap.

  • wrong billing.
    ARUN BHALLA BP NO.1000063481 on 2018-03-25 10:47:55

    Issue raised on 28 Jan 2018 . desired feedback was given on 12 Feb 2018. Thereafter complete silence even after my reminders dated 20/2 , 02/03 &14/03 - 2018.

    Issue unresolved. Yarn support.

    Regards,

  • Bill Not received since 1 year
    Ritu Sharma on 2018-03-29 15:00:32

    our BP NO. IS 4000473200 installed on july/August 17, at Rz. 29 B, 3rd Floor Raghu nagar, Dabri. but till date we have not received any bill

    Today MTR Reding is 00136.158

  • IGL High Bill
    sapna mehra on 2018-04-02 15:52:39

    Very high bill coming in IGL . Business Partner No-1000020305 in the name of Mr M Kapoor , Invoice No - 100022182685

  • Bill Issue
    Ankush Gupta on 2018-04-06 12:31:46

    Team,
    Please check my IGL bill once it's shows wrong reading that's why my bill amount commiing wrong again.
    Also please confirm on what basis you are calculating the reading while nobody visited in my premises.I have attached my current reading with the meter picture.

    Kindly correct this bill asap and send me the right bill.Please do the needful as earliest.

    Regards:-
    Ankush Gupta
    B-1206A, Geotech Pristine Avenue
    Gaur city-2
    Noida.
    9910341126.

  • Incorrect Billing+Refund of Payment
    Jitendra Verma on 2018-04-09 14:36:27

    I have received Invoice No.100022741989 dated 17.3.2018 against Business Partner No. 7000018994 for Rs. 1036.50 with Due Date as 7.4.2018 reflecting Previous Reading as 778 and Closing Reading as 815 for the Bill Period 15.3.2018. The fact is that even TODAY the Reading remains 778 as the connection thereof has not been activated. Although I have made electronic payment of Rs. 1036.50 on 5.4.2018, you are requested to REFUND the same to me immediately. Regards..

  • Incorrect Billing+Refund of Payment
    Jitendra Verma on 2018-04-09 14:38:35

    I have received Invoice No.100022741989 dated 17.3.2018 against Business Partner No. 7000018994 for Rs. 1036.50 with Due Date as 7.4.2018 reflecting Previous Reading as 778 and Closing Reading as 815 for the Bill Period 15.3.2018. The fact is that even TODAY the Reading remains 778 as the connection thereof has not been activated. Although I have made electronic payment of Rs. 1036.50 on 5.4.2018, you are requested to REFUND the same to me immediately. Regards..

  • Unable to avail facility due to non corporation of IGL
    Darab Ahmad on 2018-04-17 17:35:51

    I had applied request for PNG connection on 13 Feb 2018 and on 14 Feb 2018 i got message from IGL that Feasibility Pass please submit documents. I had submitted document on 3 march 2018 by mail "customercare@igl.co.in but my documents still pending for verification i continuous call to customer care but every time all ensure that with 24 hours matter will close.

    please look into the matter and suggest how i can avail PNG service.

  • bp no -5000200255
    vinod bansal on 2018-04-20 17:41:21

    Dear sir ,

    i have not received my bill from last 2 times agaisnt the bp no 5000200255 in the name of vinod bansal requeset you to please send the bill through hard copy in future .

    vinod bansal
    9899031780

  • bp no -4000200255
    vinod bansal on 2018-04-20 18:08:21

    d sir i have not received my bill from last 2 time for my gas connection which i able to not pay my dues .

    request you to please send hard copy in future for my bill

    vinod bansal
    9999273677

  • PNG Bill Not Received
    Tribhauwan kumar pande on 2018-04-24 12:57:13

    For BP No 700130203 in every month only bill amount reflected in my phone number 9868461990. i have not receiving
    any bill which have present and future meter reading also bill period.
    please generate bill having complete detail as meter reading and period
    residence address
    5/411/1 Vasundhara ghaziabad pin 201012

  • Service Request 9901294695
    Tribhauwan kumar pande on 2018-04-24 13:02:39

    againest number BP Number 700130203 complaint not resolved yet

  • Regarding New Connection in Govt. Qtrs
    Surender Singh on 2018-06-01 17:39:52

    Sir,I am resident of Govt. quarter at 2017 Lodhi Road Complex, New Delhi. I have submitted my Security Deposit for new connection in 3/2018 but no reply given by your end