I booked ticket on 24th oct -17 on your side from pune (Shivajinagar)to Aurangabad. i paid rs.1389.00 online ticket for four (4) person and money deduct from my account but didnot get my ticket. I already complaints againest MSRTC customer care and they assured me that they refund my money in 10 working day but i did not recived my money till date.

kindly requested please look this matters immediately.

Transaction reference no.201710240003870
transaction date and time 24-10-2017 12:57:45 amount rs. 1389.00

thanking you

Uma D Bhardwaj

1जानेवारी पासून लोणावळा बस स्थानकातून मुंबई ,पूणे आणि ईतर ठिकाणी जाणाऱ्या प्रवाशांची अडचण होणार बहूतेक ...एस.टी.स्टँड कँटीन चालक ठेका सोडत आहे असं ऐकलं..कँटीन नाही म्हणल्यावर गाड्या कीतपत स्टँडवर येतील...??(कँटीन असूनही बऱ्याचशा गाड्या बाहेर खाजगी हाँटेलवर थांबत असतात)

Bus no MH 40 N 8495
condition of bus is as no one will travel if there isn't emergency
I have complained about bus conditions but no reply from the depo
Need to take action.

Dear Sir,
Myself and my Husband had made an online reservation of the bus - Kolhapur to Swargate semi luxury bus No MH 06 58957 (bus timing 3.30 pm dated 1st Jan 2018). While booking we had reserved front 2 seats just behind the driver referring to your booking seat chart. We had specifically reserved the front seats as we had our 2 wheel suitcase which could be easily places near these seats. We reached the bus stand around 3.10 pm and when we showed the reservation to the ticket clerk he directed us to the last back seat saying our seat nos. are on the last back row.
We told him why we have booked these seats and requested him to allocate the seats behind the driver. The ticket clerk arrogantly instructing us that we should seat at the back seat or go by another bus. My husband narrated this to the controller. The controller then came to the bus and checked with the clerk. The clerk told that he had already given issued a ticket for that seat to some other passenger. (THE TICKET WAS NOT ISSUED TO ANY PSSANGER WHICH WE CAME TO KNOW AFTER THE CONTROLLER LEFT THE BUS AND THE BUS WAS STOPPED AROUND 100 MTRS FROM THE ORIGINAL STOP). Trusting the clerk the controller requested us to adjust with one seat behind the driver and one in the drivers cabin. Myself had to sit with another male passenger with a child which was very much uncomfortable.
The ticket issuing clerk ( Mr. Kumbhar) was very arrogant and did have any manners while talking with a lady passenger. He also shouted and told us to complain whoever you want to and I am not bothered about it.
A person like Mr. Kumbhar is a black sheep to the service industry and MSRTC. I hope based on the above incident you will take strict action against him so that this type of incidents is not repeated and set an example.
Attaching the photo of the ticket clerk for your reference.
Regards
Mrs.VaishaliYadav Kolhapur

Respected To all
I am a regular customer of MSRTC and still haven"t get refundable money when I booked 3 tickets from an online reservation system in Diwali vacation.I recently just visited to deopt in Pune and they said that to complaint ON MSRTC site and they people couldn't get exact status of mine cancellation.so plz look into the matter Seriously and the main thing is that the which were booked from red bus those people got the by hand cash this is not fair.1st give the priority to those people which were booed from MSRTC online reservation system.Kindly look into the matter.

My Tickets Are
1.Ticket NO.30393944
2.Ticket No.30317342
3.Ticket No.30320287

Respected sir this is for your information that I am traveling on 2march 2018 by mandangad bus I asked on enquiry counter can u please on the fans they told that some fans are working but again I asked that not a single fan is working they in return ask me from which bus u want to go they way the person sitting on enquiry counter answer me is in very rude way from his talk it come to know that he don't want to give a proper as he is threatening me it was ashamed to say it was spoiling the image of whole MRTC image hope u will reply for the same thanking you ( but don't take me in wrong way coz in summer season u should look after the basic need of the passenger )

dear Sir,

i booked the ticket in your site of mstrc online reservation on 4/5/2018 ,butsome reason i had cancelled my ticket ( cancellation voucher no 31878939 , & till now no refund amount has credited in my account , i also call to csutomer centre no response for call center please look into matter.

Sir
I m regular passenger of your Shivshai bus services from Nagpur to Bhandara. And an official of the reputed govt. department.
Major problem is time Consuming, get lot of Time to book tickets at two counters
I. e. Main stand and HB town stand and also confusing for conductor to verified how many passenger in the bus. Because lot of ST staff travel by Shivshahi.
Due to this circumstances we are frequently late to reach our duties.
Sir, please verify how to use special services by ST staff on regular basis.
Who is responsible for unsatisfied customer service .
Get some steps to provide better service in the future.

Regards
Ravindra Welekar
Nagpur.
7020060007

कंधार आगरची बस क्रमांक 8527 ही बस दिनांक 24-04-2018 12:30 नांदेड रेल्वे स्थानक उभी केली असता चालकाने सदर बस ही उभी केली नाही.

E-reservation ticket no.32434670
journey date- 20/4/2018
Bus type-Night Express
Bus Name-Mumbai Central to Bagmandla
Timing-22:15 pm
boarding at-Mumbai Central
Seat no.2(confirmed)
These ticket is cancelled on date 19/4/2018

Today 21/05/2018 It completed one monthfor the cancellation of ticket.
So please creadit the due amount to my bank account .

Dear,sir /madam. 9:00am chi barshi to chare walwad bus walwad paryant aali nahi Tay mule mazi barshi Mumbai central bus booking loss zala maze reservation no 3351064 set no 23/24 hota tari walwad bus ka nahi aali tache karan check kara ani vahk ani chalk ya mule a mass loss zala tari tancha var yoge to karvae Karachi hi vinti . Malhari jadhavar from walwad

Hello, this is Vaibhav ausekar .I'm from pune. I did a reservation through MSRTC app as guest but after the payment step money was deducted from my account but ticket not booked.I tried to book from Pune to Osmanabad at 15 of september 2018.I want to know about that why it was happened. Please give a response for regarding this subject.
My mobile number is 9370572591.And my Email id - vaibhavausekar17@gmail.com

I had my confirmed shivshahi reservation on 15 September 18 at Mapusa Goa on 7:30 pm. As I was waiting from 7:15 pm Bus didn't came till 9:30 pm.As I had to take new private bus to travel from Mapusa to Karad.Kindly refund full amount of tickets urgently.
Sachin.

shevatchi bass ajunhi avalible karun dili nh....on wardha buss stand

Sir,
I am booked ticket from solapur to Nagpur (Shivshahi) for dated 03/11/2018 by Mobile app.
ticket booked but not coming massage & mail, so how journy without Massage & Printout of Ticket.
your no. 022 23053992 not responding.
I hat your system.

Hello, this is Krishna .I'm from Nagpur. I did a reservation through MSRTC app as guest but after the payment step money was deducted from my account but ticket booked. but not confirmation by Msg & mail. I book from Solapur to Nagpur at 03 of November 2018.I want to know about that why it was happened. Please give a response for regarding this subject.
My mobile number is 9403964918. And my Email id - maheshjthakur@gmail.com

Dear MSRTC,
Im travling from kalyan to beed but departure time is 8:00 it stop from last more than 1 hour in murbad for no reason current time is 9:45 .bus no is MH-05 2813.
I WANT CATCH ONETHER BUS IN MY STOP STAND. IF u give important to ur passengers plz do needful. I already ask driver and coundecter also.

Kolhapur-sangli vina vahak bus che ticket No.7022 dt.13-11-18 time 19:23 kadlele astana pocket madhun 5 minitat kadun deheparyant tumhi ticket kadale nahi asa khota aarop karun chalak & vahak r y rukadi yane dt.13-11-2018 sandhyakali 7:45 vajta bus madun khali utarale ani mazi manhani keli ahe.report check karun bga ase sangitale astana suddha report pramane sarv pravashi barobar ahet,ase sangitale.mag maze tickit kothun nighale,doghanchya sanganmatane dusra vina ticket pravasi patvile ka?survatila 20-25 minit timepass karun 5 minit tikit dakhaveparyant waitng ka kele nahi?report kasa check kela?yachi chokashi karun chalak & vahak rukdi yanhevarti kadak karyawahi karavi hi vinanti

Sir, You are giving Reservation at Kamothe for Borivali to Satara Shivshashi but You are not allowing to book ticket at Shirwal for Satara to Borivali Shivshahi bus. Shirwal is in Satara district only. Please give reservation stop for Shirwal for Borivali-Satara-Borivali bus.

Dear All,
Today i.e on 25th December,2018 I has reserved two seats in Shivshahi MSRTC Bus from Hyderabad to Latur. I booked the ticket on Red bus on 24th, Ticket No:-35858719,Transaction Id:-RB290951896. The scheduled departure time was at 8:00 am from Mahatma Gandhi Bus stop,Hyderabad.We had been waiting for the bus from 7:00 am, but the bus did not reached there up to 10:00 am .We tried for on line cancellation.But there was no option available through online. Are we the victim of a public looting by the MSRTC .God help them

Dear sir,

Regarding Bhokar Depo Dist Nanded,There is no time value to staff & management, Buses are not departure on time hence passenger are suffered from them,there is lak of monitoring issue as well as seems partiality within staff from superior.

Today no any bus departure from 5.30am 6.45am...

In this situation how will increase revenue of MSRTC....??

Please check and resolve the issue.

Thanks...

Dear sir,

regarding ramtek bus depo dist nagpur there is no time value to management and passenger time buses.buses are not departure on time, hence passenger are suffered from them.

there is a daily problem of buses from saoner to ramtek and viseversa.therefore lot of time to be waste.the time scheduled declared by msrtc is 20 to 30 min. but there is a 1 to1.30 hour gap.

please check and solve the issue



Thanks......

Dr sir.
Candactor not any information by stop's bus no. MH20BL1725
M
my ticket no.022513

Dear Sir/ Madam


Sub : This is regarding the Shivshahi bus reservation.

Name of Bus : Shirdi to Patel.
Reservation : From Sinnar to Ghatkopar.
Date : 29.04.2019.
Bus Type. : Shivshahi
Boarding time: 8.30 am at Sinnar.
Total Person. : 2
Seat No. : 25 & 26.
Bus No. : 0860
Driver No. : 21937
Conductor No. : 71921

We have reached at Sinnar bus stand morning 8.08 am, but above time dated bus was already reach Sinnar bus stand at morning 8.00 am and then after 5 min bus move from them, bus conductor calling to me on 8.03 am,due to that time I am traveling to bus stand and our cell phone on a bag ,hence I am unable to pick the call. When I reached at Sinnar bus stand morning 8.08 am and waiting for the bus ,but when the more time passed out then at 8.22 I enquired at bus stand office. That time they informed to me wait it will came at around 8.30. After 8.47am I again going to bus stand office and talk about bus not came, he informed to me wait it will be came shortly. after 9.00am I again going to bus stand enquiry office and and asked about bus that time the controller informed to me bus is already passing out at 8.00 am.
I asked to him How it possible, if the bus boarding time at Sinnar is 8.30 and bus passing out at 8.00 am already. This is cheating with customer . I request to you kindly logg the my complaint against the bus operators, depo person, and bus conductor how they can move the bus from Sinnar stand without taking the reservation passanger.after that I call to bus conductor and asking for the same issue he told me that our bus time at Sinnar is 8.00am. I requested him and asked, then why in reserveation sheet time mentioned as 8.30. He unable to answer my question, I asked them where is the bus now, he told me, pass mahamarg bus stand. Pls also note that Mahamarg time is also 9.30 am and bus reach at 9.00am at mahamarg.
It is completely seem that the MSRTC is doing the cheating with customer. I request to you plz refund my paid amount with intrest otherwise I will move to consumers court for further line of action of any, it is cleary cheat with customer.

Attachment : 1) Reservation ticket
2) Sinnar bus stand bus
entry register .
3) MSRTC bus time with
place

Awaiting your reply


Thanks
SACHIN

Bus not come on there schedule time
Behavior also not good with passengers
When complaining of them to controller there behavior also not good with students
Suddenly cancelled bus without information to passengers

Vardha bus latur to shirur tajband not stop bus no MH 20 BT 5013 dt on 02-08-2019 8:30min am

मा सर मी अर्जदार संतोष शेटे असे निर्दनस आणून देतो की आपली जी एस टी बसजी मुकामी आळवड ला असते ति सकाळी ७ वाजता डहाळेवाडी ला येते पण २ दिवसा पासुन ६:४५ येते १५ मिनीटे येते त्यामुळे मी मीझ्या
ऑफिस ला पोहचत नाही
तरी माझ्या अर्जाचा विचार करावा

A.G.Katkad(conductor) Depo: Gangakhed he was misbehaving me date:18/08/2019 bus no:MH 20 BL 0059 Gangakhed shegaon bus name

I am 60 years old lady,reserve seat no 39 and 38 behind driver seat as consult with reservation person of MSRTC but seat actually are last 2.this happens twice with me from nalasopara to alibag same seat 39 on and 30th of september and alibag to nalasopara on 9th of september.very bad employee service they are not deserving candidate please take action against them...7021739128

MSRTC employer are anadi they are not deserving as they are not trained properly..they do not have knowledge about bus,bus reservation seat numbers.
gavthi people..please take a strict action..i book seat no 39 nalasopara to alibag on 30th august behind the driver but they change the bus and my seat goes last one...ok first time but same thing happen with me on 9th september 2019 as i book seat no 39 from alibag to nalasopara and seat goes to last one...seat reserved by msrtc person reservation counter but they are not having any knowledge. from alibag they told me you should complaint in nalasopara..
7021739128
if anyone read this complaint then take a strict action..and if you are partial then god will see..with all my curse

I am traveling from Gargotu bus stop to Pimpalgaon from last 1.30 hr no any bus shedules by controlling authority.

I have booked ticket on 08/11/2019 for going to Kharepatan
Bus - Mumbai to Malvan
Timing - 4.00
Boarding - Kurla nehru nagar
Travel date - 09/11/2019
Seat number - 4
Ticket is book but we have not been received email or sms from MSRTC
I call Mumbai Central office explaining everything they told me you can show aadhar card and travel
Again today morning at kurla nehru nagar st stand i explain everything to controller they check aadhar card and pan card and said ok you can travel
Lastly at Panvel st stand - controller asking hard copy of ticket other wise we can't travel
He said do not show any document, he harassment to my father to take new ticket
This is very bad thing happened today morning
I will take new ticket for my emergency

I want to refund my amount which deducted for online ticket booking

Please do the needful

RUPESH LINGAYAT
9869843063

Very bad services of Msrtc ( Kalyan & Bhiwandi) depo buses not stop in Bhiwandi
bypass. All buses have empty & most passengers standing at that place. But both depo (local) not stop. What's a reason? It's a very bad services. Pls visit that place & check & clear the issue.

मी महाराष्ट्र राज्य मार्ग परिवहन महामंडळाचे आॅनलाईन जागा बुकिंग करण्याचे अॅप घेतले असून त्या वर योग्य ती माहिती दिली आहे.पण महाराष्ट्र राज्य मार्ग परिवहन महामंडळाचा कोणताही ई.मेल येत नाही.तो पर्यंत माझे सीट आरक्षित होत नाही . कृपया लवकरात लवकर मेल करावा

Resp sir,
I am a pessenger travelling in Aurangabad to Ambajogai bus. Vehicle No ( MH 20 BL 2819 ).

I want to tell u sir the bus is doing so so trubble Hence I can not travell well Bus drver and Cunductor was good but vehicle trubble do very distrubing to us.

I request to u sir plz maintain to our vehicle for good jurny.

Hope u will be done it as soon as

Thanking...

Dear Sir,

mi bandu kumbhar chalak kr 9785
mala 18 month houn gele aahe tari mala aanki pension milali nahi mi beed cheya office la gelotar udava udavi che utar det aahe mala aata paise chi khup garaj aahe tari mala aapleya kadun madat hovi maji miss nirala bandu kumbhar aajari aasun mala khup paisechi garaj aahe
mob no 9271924592

Refund not received from MSRTC for cancelled bus by MSRTC. Details as under :-
Trip No : SGLM0008080
Ticket No : 41703612 Seat No : 13 & 14
From Swargate to Tasgaon
Bus Type : Ordinary

My msrtc e ticket

But condition is very bad but fare is slipper class

I was booked my ticket for 10/09/2022.Parel - Kharsundi via dahivadi for kurla nehru nagar to dahivadi. It was sleeper seating bus, but today I check that bus ,didn't seen bus that route. So what I do .

Mail& middle name incorrect

i already book online ticket & confirm ticket but not shown ticket my mobile fare deduct from my account what will do

Me ani maji sister amhi kashil la janyasathy karad depola thamblo aastaaa galamvadi thane bus 8.10 cha sumaras lagli hoti amhi bus cha smor ube aslelyaa driverlaa vicharl astaa tyanni amhalaa Ho as sangitle ani thambaa Ithach as bolle Aamhi tyanna aatmdhe basuka as vicharl ani amhi busmdhe chadlyavr khali Utara me bus thambvnarch nai ani me kashilla bus thambavat nahi as bolun khali utravl ...ani utaravnyach Karan as aheki Amhi tyanna prashn vicharle mhnun.. M amchi chukk KY Zaliki tyanni amhala busmdhun utravl. Bus fkt Drivercha moodvr thambel assa Niyam kaydyat ani mahamandalat ahekaa tevdh sangaa.ST mahamandal passenger cha sevesathy ahe... As uddhaaat bolnyasathy Nahi .me Kelelya takrarichi lavkr dakhal ghyavi .khali Buscha number det ahe ...
Bus number=MH13,..CU8135 galamvadi_thane
Time=8.10 am

Number : SLPL0006939 Approx. Boarding Time : 21:00 Hrs.
Ticket Number : 48349832 Transaction Id : YCPH2062932069
Service Start Place : SOLAPUR Service End Place : NASIK CBS
Passenger Boarding Point : SOLAPUR Passenger Alighting Point : KOLAR
Date of Journey : 17/09/23 Departure time from Starting Place : 21:00 Hrs.
Bus Service Type : ORDINARY EXPRESS No. of Seats : 1
Passengers Information

Booked Bus From Pune To Mumbai of Time 8:30 Started from Swargate Pune.
The driver is taken uneven Breaks At Mid way on Pune Mumbai Highway. It more than half HR. We require to reach here almost 3 hr.
The total journey is of 3 hr. I have book the bus to reach early so attend the office. With given extra charge like till my destination it is 515 But while Ticket teken time They give the last destination ticket of 535.
After paying extra money still I have to wait for reach the my destination to almost 1 and half HR
It has been need to taken care.
That why only Private transport is better than Public.

The Pachora Pimpalgaon stopover bus leaving at 8:30 PM was stopped without any prior notice.

Transaction ref I'd is 336106547111

I was booked tickets and payment also done but reservation not done due to msrtc technical issue.So failed ticket but payment done.. so my money not refund till that.. please do needful