bill payment two time

Dear Sir,

I have been applied for the domestic gas line connection request in the month of June-2017 and my customer id is : 500001354798 Surveyor from Gujarat Gas Company came in June month and one minor point suggested to remove the marble piece near main gate of my house. That is removed on the same day. But after completion of 90 days still the line/gas connection not given
There is no response from the Gujarat gas even after more than 5 times visited at customer care, but no any update given by the Guj Gas company either by phone call/SMS or email.
My aged father and mother ( 70 + age) are suffering without gas connection and because of my frequent travel to other states, my aged parants are visited many times at customer care and waited more than 1 hour but still no result or update from your side.
Please see the following 2 request no given by the customer care for your reference and do the needful as soon as possible. Anything required from my side at least let me know I will be ready at all. But please update…update..and complete the task.

Customer ID: 500001354798
Request number: 20002501431 (Date : 12/09/2017)
Request Number: 20002350534 ((Date : 10.06.2017)

Thanks and Regards
Rupesh Chandarana
Mob:9998219277

Dear Sir,

I have been applied for the domestic gas line connection request in the month of June-2017 and my customer id is : 500001354798 Surveyor from Gujarat Gas Company came in June month and one minor point suggested to remove the marble piece near main gate of my house. That is removed on the same day. But after completion of 90 days still the line/gas connection not given
There is no response from the Gujarat gas even after more than 5 times visited at customer care, but no any update given by the Guj Gas company either by phone call/SMS or email.
My aged father and mother ( 70 + age) are suffering without gas connection and because of my frequent travel to other states, my aged parants are visited many times at customer care and waited more than 1 hour but still no result or update from your side.
Please see the following 2 request no given by the customer care for your reference and do the needful as soon as possible. Anything required from my side at least let me know I will be ready at all. But please update…update..and complete the task.

Customer ID: 500001354798
Request number: 20002501431 (Date : 12/09/2017)
Request Number: 20002350534 ((Date : 10.06.2017)

Thanks and Regards
Rupesh

Respectesd manager,
I am bhaveshbhai rameshbhai kathiriya. I am your regular customer. I got my gas line connection before 6 months. But i am confused from your Service. I got my 2 gas bill from you but by your officers mistake he/she typed wrong name in the bill. He/she typed ' bhaveshbhai ramjibhai kathiriya'.
But my real name is "bhaveshbhai rameshbhai kathiriya". I checked all my proofs but they all are right with my right name "bhaveshbhai rameshbhai kathiriya". And i gave you my right proof with my gas connection.So i request you that please check my proofs and change my name in the bill by the next month's bill. Please do something . If you do it , i am very obliged to you. If any quarry please contact me on : 83208 34436

I have complain many times but no reply from gujrat gas,surat i registered my complain on 17 june 2019 but they are not able to fullfill my request what should i do