Sir I forget my login ID and password so I can not open your attachment. Please help me.

I have been trying to login into my eiA account 1000007502796 from the last 2 months and not able to change password either as i dont get necessary updates from the website. Following is the message i see on the screen after changing my password but can validate it due to non receipt of the authentication number i am supposed to receive to validate my password.

"Kindly check your e-mail and sms for authentication number to activate your new password. The authentication number will expire in 48 hours from now."

Also where is it supposed to be authenticated once i receive an authentication number?

Please help

Sir my health policies not showing nomination on your application