Complaints

  • Referral Amount not as per policy
    Vivek Chandran on 2017-10-10 20:24:20

    I got a mail from nestaway asking for last bed referral. It said referral and referre both could get Rs2000 each.
    I referred a friend of mine, he used my referral code, but he just got Rs 1000 and I just got Rs500.

    Now he is scolding me for referral. Please arrange a call back to 9025997152 and solve this issue as soon as possible.
    I am really frustrated with the worst act from nestaway. Me and Friend are going to vacate the room if the issue is not solved.

  • Refund of Un-necessary amount in the form of penalty
    Sukrit Jain on 2017-11-07 15:58:11

    I Have been living with Nestaway since few months.
    I have just recently opted to move out from the flat.
    I have been charged un-necessary penalties for late payment despite of the fact that I have not been provided proper assets and utilities at the time of move in. I have mentioned the same in the service requests as well for the waiver of the penalty amount charged.
    Though they have said that this would be resolved in the revert of the service request but the same has not been updated in the system.
    Kindly look into this and clear the penalty dues along with the deposit amount.

  • Feedback Reward(Bookmyshow Coupn) Didn't Recieved yet
    Ankush Gupta on 2017-12-08 13:27:34

    Hi,
    I am a new tenent and as part of your policy i give my feedback for the move in process and you were supposed to send me a coupn of 200 Rs. but i didn't received that as of till date.

    Request you to kindly send that asap with the compensatory Validity for using that coupn.
    Also let me know if you need and additional information.

    Name- Ankush Gupta
    Address- J-403, Ashok Meadows, Maan road hinjewadi phase 1.
    Contact - 7409340399
    Email- Gankush161@gmail.com

    regards
    Ankush Gupta

  • Refund not yet received
    Chitwan Ahuja on 2018-01-29 17:19:25

    I have not yet received my refund in the account. It has been more than 15 days. Kindly look into the matter

  • enquiry about one time charge
    subhankar chakraborty on 2018-04-13 11:39:35

    i have to pay onboarding charge rs. 2000, do u provide mattress and pillow with that 2000 onboarding charges. i want to know what is that 2000 charged for???? reply immediately and yes give valid reply....

  • service requirement
    s dinesh nayak on 2018-06-11 15:17:17

    I am flat qwner bearing house id 14635.Today I received a mail for service requirement.Actually what I have todo to comlete this process.

  • Water leakage from ist floor bathroom to ground floor room
    Sneh lata on 2018-08-20 20:43:04

    Please solve the problem imediately.

  • Water leakage from ist floor bathroom to ground floor room
    Sneh lata on 2018-08-20 20:44:51

    Please solve the problem imediately.

  • Water leakage from ist floor bathroom to ground floor room
    Sneh lata on 2018-08-20 20:47:42

    Please solve the problem.

  • Water leakage from ist floor bathroom to ground floor room
    Sneh lata on 2018-08-20 23:55:53

    Problem solve delayed.

  • Issue with Rent Payment
    Neeraj on 2018-09-06 20:31:15

    Hi Team,

    My House Owner dropped an Email to you guys that he doesn't want to increase the rent of the tenants after one year. But in the app I saw increased rent..I tried to contact you on your phone number....but every time my call is disconnected....So I had to pay my full rent that was increased. So can you please let me know my issue will be fixed or not.

    Thanks
    Neeraj
    +918130868606

  • Rent my house in Jaipur
    Arvind Prakash on 2018-09-19 08:05:42

    I am interested to have my house on rent. Could you please let me know T &C.
    Thanks
    Arvind
    9784612629

  • Pending amount
    Sunidhi Sharma on 2018-10-04 00:27:34

    Hi, I’ve raised a request for pending amount that NestAway has to give me on my move out date but they didn’t. Moreover I am not able to open any ticket query raised regarding invalid deductions also previous service requests. They have cleared all my service requests. Very bad experience with NestAway. I would not recommend whosoever reading this. Worst service provider and irrelevant deduction from security deposits.

  • Bad Experience with NestAway
    Devendra Singh on 2019-01-06 15:09:18

    #NestAway It was really a pathetic experience with NestAway.
    The provided service was so bad, Concerned items were replaced by third qualities item that was hardly sustained 10 to 12 days.
    They provide a pathetic service If you call their customer care and tell about your problem and you convinced them and they accept it yes this is our issue and they reply to you the same line
    We definitely inform about your issue to our support team and they will contact you soon.

    I raised three requests for cot repair and every time I contact with the customer care and get the same answer "We definitely inform about your issue to our support team and they will contact you soon."
    After some time, They cancel the ticket by giving the reason our support team contact you but you denied to take the service.

  • Thank u
    Mahe on 2019-01-23 10:25:51

    Thank you very very much Ms. Nikitha ( Customer Executive), There is no words to tell you that your help been how much saved me very lot..I got my money back....

  • Move in date needs to be changed
    Sahil jain on 2019-01-29 20:38:43

    I booked a flat in noida Sector 62 Block C Flex Apartments i choose the 6th of feb as y move in date but now i need to move in on 2nd feb.i can pay the full payment now..is it possible to shift the date?.

  • Rent adjustment
    Anju Jojo on 2019-09-02 09:48:08

    In the nestaway app it’s showing rent due on 1 September but yesterday the area manger had told the rent is reduced to 7500 from 9050. He said it will be reflected within 2 or 3 days . So can u make the changes in app as I can pay the amount .
    Appartment name : astro rosewood regency .

  • Rental Date Change
    VISHNU SURESH on 2019-09-05 17:55:05

    Please change my Rental Date to 10th of every month


    HOUSE ID
    72771

  • Not recieved rent for past 2 months
    Anshul sarda on 2019-09-20 11:18:25

    Hello,
    This is in my regards to flat rented to nestaway at silver stone, handewadi,Pune.
    For past 2 months I have not received the rent of my flat.i treid to contact the contact person Mr.kedari on phone number :- 9156473583, but no response.
    i have contacted customer care for atleast 15 times, but always I get a reply that they have asked the banking division for same but still no positive revert.
    Kindly do check with the matter and revert me ASAP. Failing to which I will have no other option but to terminate my contract with the best away company.
    Because this is really practical way to behave with clients, but a querry there is no response for almost 2 months now.
    Kindly look into the matter and let me know what's the problem .
    Thanking you
    Saurabh sarda
    Anshul sarda

  • Extra charges imposed and irrelevant hike in rent.
    SONALI AGARWAL on 2020-06-06 19:34:57

    I requested for customer support to give a call and discuss on the issue. Have not received any call on 10% increase in rent.

  • Update new number of Nestaway
    Archana Singh on 2020-07-04 13:22:31

    Please update your website and correct the new number by +91 8904242424

  • Put lots of unnecessary charges
    Jigisha Sharma on 2020-07-27 18:38:55

    Lots of unnecessary charges added to my account. Your call center is closed and support mail id is disabled. Your people harass me over phone to clear all dues till 31st July. I am trying from many days to contact you but nothing revert is coming from your end...plz do needful for me as soon as possible... contact me as soon as possible 9414737080

  • Security deposit refund
    Swinki on 2020-09-03 16:40:47

    Hi team

    It's been over a month since we i have moved out of nestaway.
    I haven't received my security deposit yet.
    Despite several reminders and requests there's no response
    I have shared my account details with you multiple times.
    My roommate received her security 2 weeks back
    Kindly update me on the same

    Thanks and regards
    Swinki
    (18 A, Ruby 1, Cosmos jewels kasarvadavali, Thane)

  • Inspection pending
    Jash Pandya on 2020-09-23 10:15:23

    It has been more than 20 days that my inspection has not been conducted. You guys have caused me a lot of inconvenience I tell you if this does not end here I have to go to district forum regarding this complaint because this is not the the service you provide I know this is critical time but 20days post move out is a lot of time.
    Please contact me regarding this on 8128642425

  • Nestaway is fraud
    Akanksha Sharma on 2020-10-02 15:10:16

    This is regarding a flat that I rented through nestaway in the month end of march. The address is Manju Nest, Door No. 301 Begur, Bangalore.
    My move-in was not possible due to covid-19 lockdown in the month of march. I had paid the deposit of 33000 and I even paid April month’s rent 11000 and nestaway fees of 5500.
    I was told by one of your executive that I could pay the due rent now and it will be refunded later on and also suggested not to pay any rent until I move in. I even got an email from the nestaway side that the amount will be refunded the month’s rent, screenshots are attached.
    As the lockdown extended the move-in date was also also automatically updated in the app to a later date. I am not able to contact any nestaway executive so I raised service tickets regarding this issue. In response your team contacted and told me that the rent will start from the date I move-in to the house. I was asked for a move-in date, and as there is a statewise lockdown here in my hometown and also being unsure about the situation, I replied month of September. Later on, the nestaway team told me that the owner wants to release the bed and that they will schedule move-out and a move-out team will be contacting me. How am I supposed to move out when I've not even moved in?
    I was told this on the very starting of June and it’s been over 3 months and no one contacted me regarding this. I raised many service requests regarding this but there is no response. You guys are incurring some unnecessary charges of 40 k for notice period charges even when I was told that the owner wants to cancel. Why am I supposed to pay moveout if haven’t even moved-in. Is this the way a customer should be treated. I was told that i’ll get the complete refund. I don’t even have the keys of the flat. I want my refund to be processed as soon as possible and that includes deposit as well the few months rent that I had paid.
    I have been raising service requests regarding this issue and no response
    I’m attaching all the documents that would make this matter clear. Hoping for a positive response from your side ASAP.

  • Fraud of financial transactions
    Khushboo on 2020-10-13 13:26:26

    Agar pehle kaam  apni samajh se kiya hotaa aur niyaatt se saaf kaam kiya hota toa aaj tum kutton ki vjh se mjhe itna wait na krna pdtaa.


    Haram ka kaam h jismein tumhara koi deen dharam nhi h... Sharam aani chaheye ki tum mehnaat ki kamai ka ye Anjaam de rhe ho aur ghar baithe ho 14000 Kamm nhi h mere half salary h tum dushvaroon ko itne bhi sujj bhujj nhi thi ki virus mei loggon ki job ja rhe h aur tum sharaffaat se kaam bhi nhi kr ske aur  insaaf nhi de skee. Fraud by Nestaway staff from Gurgaon by Kuldeep zonal manager and raj kumar and sahil Dudi area manager
    the concern for refund expected to be received since my move out from Nestaway on 30th July
    House ID13082


    Below mentioned is the proof for internal tranfer
    House ID 124049 which by technical default has been disabled or disappeared from my dashboard, however I am attaching the what's app text from Nestaway :

    [19/07, 2:49 pm] Nestaway: Hi Khushboo .,

    We have received your payment of Rs. 2000.0. Your dashboard will be updated in 24 hours to reflect this transaction. Please find the transaction Id for your reference: DVFYZDLNDHFMYIE.

    Team Nestaway
    [20/07, 5:49 pm] Nestaway: Hi Khushboo .,

    We have received your payment of Rs. 25301.33. Your dashboard will be updated in 24 hours to reflect this transaction. Please find the transaction Id for your reference: SEIISKILIQUSDDU.

    Team Nestaway

    Bhenchooddooo kamai haram ki ho toa ghar valoo pr udani aati h
    Baat imaandarri ki ho toa beghaio ki zindagi h salllee 100% efforts vle harami kutee job and experience ki nakli zubaan and dokhhaa dhadi ka karobaar saarraa sadak pr aaega aur raj Salle nannge 2 kaudi ke Insaan insaaniyat ka nanga dhong aaj tak nhi dekha jaisa tune dekhaya h izaat kya hotti h tune kabhi kamai he nhi h 30 saal ki umar mei bhi aur apne 10 saal ke bachoon k peett bhare rha h mere umar 26 saal h mehnaat ka kamaa rahi hu tere jaise kutte ke tale chatne k leye nhi sahil I am proud of your cheapness and I pity on you for what you are doing for people of your age. Karma always comes back. Never forget it you all bastards.

  • Fraud of financial transactions
    Khushboo on 2020-10-13 20:45:03

    Agar pehle kaam  apni samajh se kiya hotaa aur niyaatt se saaf kaam kiya hota toa aaj tum kutton ki vjh se mjhe itna wait na krna pdtaa.


    Haram ka kaam h jismein tumhara koi deen dharam nhi h... Sharam aani chaheye ki tum mehnaat ki kamai ka ye Anjaam de rhe ho aur ghar baithe ho 14000 Kamm nhi h mere half salary h tum dushvaroon ko itne bhi sujj bhujj nhi thi ki virus mei loggon ki job ja rhe h aur tum sharaffaat se kaam bhi nhi kr ske aur  insaaf nhi de skee. Fraud by Nestaway staff from Gurgaon by Kuldeep zonal manager and raj kumar and sahil Dudi area manager
    the concern for refund expected to be received since my move out from Nestaway on 30th July
    House ID13082


    Below mentioned is the proof for internal tranfer
    House ID 124049 which by technical default has been disabled or disappeared from my dashboard, however I am attaching the what's app text from Nestaway :

    [19/07, 2:49 pm] Nestaway: Hi Khushboo .,

    We have received your payment of Rs. 2000.0. Your dashboard will be updated in 24 hours to reflect this transaction. Please find the transaction Id for your reference: DVFYZDLNDHFMYIE.

    Team Nestaway
    [20/07, 5:49 pm] Nestaway: Hi Khushboo .,

    We have received your payment of Rs. 25301.33. Your dashboard will be updated in 24 hours to reflect this transaction. Please find the transaction Id for your reference: SEIISKILIQUSDDU.

    Team Nestaway

    Bhenchooddooo kamai haram ki ho toa ghar valoo pr udani aati h
    Baat imaandarri ki ho toa beghaio ki zindagi h salllee 100% efforts vle harami kutee job and experience ki nakli zubaan and dokhhaa dhadi ka karobaar saarraa sadak pr aaega aur raj Salle nannge 2 kaudi ke Insaan insaaniyat ka nanga dhong aaj tak nhi dekha jaisa tune dekhaya h izaat kya hotti h tune kabhi kamai he nhi h 30 saal ki umar mei bhi aur apne 10 saal ke bachoon k peett bhare rha h mere umar 26 saal h mehnaat ka kamaa rahi hu tere jaise kutte ke tale chatne k leye nhi sahil I am proud of your cheapness and I pity on you for what you are doing for people of your age. Karma always comes back. Never forget it you all bastards.