Complaints
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complaint for sleepwell mattressAnuJa sharma on 2017-01-10 13:18:38
i hv purchased sleepwell duet air mattress on 13th August 2016 . Me and my husband both r having back ache problem due to the mattress.we want to get it it replaced by other mattress.it was purchased from sleep
Well showroom Pandari Raipur c.g. -
Sharad S Chandgothia on 2017-02-18 14:37:24
I purchased double bed mattress from your dealer at DHANTOLI Nagpur about three months ago with a warranty of one year. I have invoice with a warranty. The main problem is that the mattress has been pressed from one side where I am sleeping.I will therefore request you to please replace the same as assured by the dealer at the time of purchase .my mobile no is 9225230260. With regards
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Size ProblemGabriel Patankar on 2017-07-15 18:31:43
I have bought King Size Mattress of 78'72 for Rs-16,700 from Safa Furniture HSR Layout Bangalore but I was delivered Mattress of Size 78'71 which is not fitting my Bed , pl help my contact no is 9964985511
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complaintcolonel d p singh on 2017-08-26 11:12:03
I purchased a mattress from GALAXY FURNISHING NERUL (W) NAVI MUMBAI I FEEL CHEATED. NOBODY IS READY TO LISTEN OR EVEN GIVE ME A FEED BACK. YOUR TERMS AND CONDITIN WRITTEN IS NOTHING SHORT OF BLATANT CHEATING AND BREACH OF TRUST TELE 9819112607
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Mattress issueJagat Ram on 2017-09-30 12:10:37
Dear sir,
I am purchasing sleepwell mattress on dated 29/06/2017 The mattress is not comfortable when i am sleep on the mattress then mattress are dumped so please change my both mattress -
CompliantManisha beri on 2017-11-10 09:57:48
Dear team
I am Manisha Beri trying to contact you from one month. It's toll free number is disconnected again and again. Rather I complaint about my mattress to my dealer a one handlome also in ector 22 Chandigarh but no one came from there too.
We have just purchased two double bed s esteem mattress from dealer a one hanlome but it got pressed after 10 days. It's very costly mattress and no one listening us. Very poor service of your dealer and ofcourse your toll free number also.
Please send any of your Representative as soon as possible. As it start giving us medical problem also.
Please look into this matter urgently.
Hope to hear soon from you.
Many thanks
Manisha Beri
Mobile :- 9878934500
Address :-2214 b , block 13
Sector 63
Chandigarh housing board
Chandigarh -
Sleep well mattressAjoy Kumar Roy on 2017-12-12 09:07:06
Very poor quality and down purchase is seven month only
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complain for matressayush shrivastava on 2017-12-24 20:54:45
i have purchase 4 matress for my hotel it was only 1 year old it was fully get grow kharab please exchange my product or replace it please sir/mam
Thankyou -
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Poor serviceDr. Kaushal singh on 2018-02-24 15:14:52
I have purchased a Sleepwell mattress of size 72×48×3.5 on 26/05/2017 from Konch district jalaun. It got pressed on both side in 5 months.I have complaint on 02/02/2018 on given toll free number 18001036664. My complaint No is 88203.They have not even respond regarding my complaint. I almost called them daily & this is very disappointing for me.
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Complaint no 89406Aftab masood on 2018-03-12 22:59:33
Dear Aftad,
Thank you for contacting Sleepwell Customer Care. We are sorry for the inconvenience caused to you.
Our Sales Rep. will contact you within 15 days.Your complaint no is 89406
.Warm Wishes.
Sleepwell Customer Care.
Abhi tak koi nahi ayaa meri samassya up suljhane 19 feb ko complent ki thi mahina horaha -
Query/ Feedbackvirendra kumar sekhri on 2018-04-10 19:13:48
Dear Sir,
I have received a SMS from you that " you have won a Sleep Well Ivory A C Comforter 228x254Cm on your purchase of mattress Serial No.0J13ABT4"
But, sir, you have not indicated the address of the dealer to be contacted and the amount, if any, to be paid. I hope this is a genuine SMS from your reputed company and not a fake SMS which I receive from many fraudulant senders.
Hope to receive an early reply.
V K SEKHRI
2/ 572, Jawahar Nagar, Jaipur.
Mob: 9414441467 -
worst service and productatul on 2018-05-10 11:47:22
I have called many time to sleepwell coustomer care but i didnt get any response from sleepwell.which matress i bought 2 months ago has problem. my product is under warranty plase give me my money back.
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sleepwell mattress issuePranav on 2018-05-11 12:51:47
Can you please contact me as there a issue with my sleepwell mattress and i need to raise a online complaint for return.
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Amazing offers on Sleepwell mattressesRahul Sharma on 2018-06-02 12:45:11
Purchased a sleepwell mattress two days back under the Sleepwell Summer offer. Got a premium comforter with the mattress and also an additional discount of 20%. Really happy with the mattress quality and the freebies are awesome.
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complain shopkeeper of sleepwellword, patel nagar opposite new bus stand Ghaziabad U.P.)Mani krishna on 2018-07-12 11:49:33
Sir
Wishing you a pleasant day
I inform you that, on dated 12 .6.2018, I bought sleepwell mattress of 20000 Ru from Sleep well word, patel nagar opposite new bus stand Ghaziabad U.P. Source of transaction was via ATM debit card. I credit twice the transaction 15000+5000 Ru on dated 12 june 2018. The order (mattress) is cancelled for some reason. So according to the shopkeeper, transferred money into my account via electronically transfer but total amount not received in my account, only 5000 Ru received but 15000 is not received till date. I am here by submitting the documents (sale amount+order cancellation + my bank account detail till date).
So kindly look forward into the matter.
Best Regards
Mani Krishna -
ComplaintNidhi on 2018-07-12 19:44:45
I purchased one mattress on 7.8.16 via bill no27992.
Warranty registration no 31669808.
After one year it started to sack. On contacting the merchant it was told that it will come back in shape at its own, but now we cant sleep over it and it has gone disfigured.
Please replace. -
i call to dealers he is not respond.please advise us..Tarun agarwalla on 2018-08-26 21:39:12
1.5 year purchased bed sleepwell glory series.today I want services for bed because bed condition is not good.i call to dealers he is not respond.please advise us..
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Complaint of mattress (Activa)Manendra Shrivastava on 2019-02-17 10:35:53
Dear sir,
We have purchased one S/W ACTIVA SUPP.72X72X100 mattress from you dealer M/s.Hariom Enterprises,Bhamori,Indore on it.08/10/2018 wide invoice no.804.
From last few days we are having havy body pain after waking up in the morning.when we inspected the surface condition of mattress we found it is pressed from two placeses and having more softness compair to outher area.
Hance I request you to send you service person for inspection and please provide us the warranty replacement.
Thanks
Manendra Shrivastava
Janatics India pvt.ltd.
Asst.business development manager
Indore.
9993564477 -
Complaint of MattressesMadan Singh on 2019-04-01 18:31:52
Hi
We have purchased 2 Esteem Firmtec Mattresses measuring (75X66, 8 Inch) Single and 75X60 Single 6 inch on 14th Oct 2017
Bill no 160.
Name Madan Singh Thakur
HNo 3361/ top Floor, Sector 32 D Chandigarh
Ph no 9501003518
We have rarely used the mattresses and we are unable to sleep on that and suffering from shoulder and backpain. Also one of the the mattresses size taken by sleep world showroom No 60, sector 20 C, Tribune road Chandigarh excutive is not correct as per bed size it is not appropriate you can validate the same as we have shifted to this new house 9 month back only but purchased nattresses 1.7 years early. Please look into this. -
8" matters saprig wall v v bade low kwaltGianchand on 2019-09-25 21:39:30
Sir
AP ke yamuna nagar deals sa two set mattress 12.07.2019 ko par chag key they very bade please replace this mattress -
Complain in PUF COVERED MATTRESS SPINETECH AIR.shrinathsoni@yahoo.co.inDr S. N. SONI. on 2019-10-30 13:42:52
Purchased above mattresson 29- August 16. Two big dipression place we sleep. Ver uncomfortable.
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Complain mattressRanjan on 2020-01-17 21:14:24
My mattress has 2 parts. one part goes down and other part is normal. I am not able to use this any more due to not fit to use. I have already logged complaint 137051. Please do the needful.
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ALLAMPARVATHI on 2020-02-11 19:43:19
I bought a sleepwell mattress a few days ago in Saijyothi electronics in Gudur,SpsrNellore dist, Andhra Pradesh
But that are gave an old item.Mattress cover are browken . This is your s kind information.Please replace the item.Our item cost is 25000.Thanks a million -
Poor quality of mattressRitu on 2020-05-06 20:08:40
u Guys cheated on customers by providing poor quality of ur products ...
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Complaint ref#153748Balaji on 2020-10-16 17:16:51
Hi team ,
I have raised a request for replacment ,also i have recived letter to re issue my matress but still have not got any update it need to look on the issue ASAP
MY contact #9600501648 -
Free Pillow Issue on Purchase of SPINETECH AIR MATRESS ( Unique Serial No KHY JN31C)Misbah Ahmad on 2021-02-15 15:54:07
I purchased SPINETECH AIR MATRESS in Aligarh on 14.02.2021 from Sleepwell Distributer M/S R.S.Brothers & Company, Ramghat Road ( Opposite K.K. Hospital) Aligarh 202001. ( Product Details and Payment Invoice are attached)
They gave me Indulgence Pillow ( High Rise) as a free gift on purchase of Mattress. ( Thank you Sleepwell for your kind curtesy to customers. Keep it up)
I need to replace Indulgence Pillow ( From High Rise to Low Rise).
I am 66 year old person & lived in United Arab Emirates for 39 years, had got retired from the job and back in India recently. I am accustomed of using soft pillow /Low rise.
Please help me to replace/exchange the Pillow from High Rise to Low Rise via your distributor R.S Brother & company from where I bought the mattress..
( In case Low Rise Pillow has got discontinued, kindly replace the High Rise Pillow by any other Low Rise/Soft Pillow). -
Metres suid be holemahendra Tiwari on 2021-04-08 22:38:32
Mere metrees Mai bech Mai hole ho gai hai
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Mattresses not receivedDalbir on 2021-12-04 00:34:47
Sir, my name is Dalbir. i have been ordered my sleep well mattress with order no -15454 on 10 November 2021 but till date my order not received. I have already many time reminder telephonically but no action has been taken.
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Defective mattress replaced and dispatched by company but not delivered to me since 15 days by dealer Jai Diviya Durga Furniture, Nampally, HyderabadVarun Kumar on 2022-01-19 11:37:48
I have raised a complaint no. 202627 for my defective mattress and accordingly your company has replaced by placing new mattress, which is shipped on 31.12.2021 and received by dealer Jai Diviya Durga Furniture, Nampally, Hyderabad within 4-5 days. Dealer called my and demanding to me extra money of Rs 600/- for home delivery. I told him that Sleepwell company representative told me that i don't have to pay any money for home delivery. I have again complaint of demanding of extra money issue to customer care executive daily since 10 days and they are assuring that i will get my new mattress without any home delivery charge but daily new executive is attending my call and giving same assurance logistic team will deliver you at the earliest but 10 days passed and i have not received my new replaced mattress by dealer.
Kindly look into the matter and take necessary action against the dealer and logistic team for not delivering my mattress till date. I am facing lot of problem daily by defective mattress. So request you to deliver my mattress immediately by today. -
Demo serviceMohamed Ukkash Ali A on 2022-03-19 11:53:16
Dear Team,
Please arrange for the sleep mattress free demo service still pending.
Please do the needful asap.
Thanks and regards
MOHAMED UKKASH ALI
9443559427 -
Extra bed complete set 3*6Ramesh K Roy on 2022-06-13 16:26:02
Hi ,
Ian looking for extra bed complete set with orthopaedic mattress 2 pillows and mattress protectors with bed cover for Mumbai location.
I am trying to connect no have proper set
Can you help me for the same -
ComplaintSunder Singh Bisht on 2022-09-07 14:37:21
Sir I have purchased one pair of sleepwell Mattress (Ultra) at Shimla Himachal Pradesh which is under warranty. The mattress has something like small ball inside at the top of the mattress which stings badly. Please check it through your technical person immediately and sought out the problem.
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mattress surface unevenSantosh Deshmukh on 2023-01-30 14:21:59
Dear sir,
We have purchased one S/W Dual Comfort mattress.78X60X5 mattress from you Amazon on it.12/05/2022 wide invoice no.SBOB-13470
From last few days we are having heavy body pain after waking up in the morning. When we inspected the surface condition of mattress we found it is pressed from two placeless and having more softness compare to other area.
Hence I request you to send you service person for inspection and please provide us the warranty replacement.
Thanks
Santosh Deshmukh -
Chep quality and toll free number not connectedRohitesh on 2024-01-06 15:01:24
I have purchased sleepwell starline mattress only 8 months used mattress damage complaint karne ke liye toll free number par Roz call krt hu na call connect ho rhi lete time 5 year warranty bol ke bechte hai pura mattress daab gya hai itna bakwas quality banati bewakoof banate hai sleepwell Wale