Hello,

I am writing this complaint with much anger towards the services got offered through Yatra. This was my first and probably the last experience through Yatra I believe. I had done multiple bookings like this, with other competitors of yours and never faces a single issue for years. There services were much much better when compared to yours. I am planning to post my reviews on all the available portal about this bad experience so that no other should face such this issue. At-least, by this you would start improving your services.

I had booked tickets for my uncle and other colleagues of him who were traveling from Bangalore to Hyderabad for a trip. All of them were senior citizens and who could not withstand this climate and also had Women, who could not be left without a room around 11PM night.

Starting with the story or may be the tragedy which we had to face with your service.

* I booked 2 Hotel room for 2 days.
* Made the full payment and got a booking confirmation about the same.
* The rooms were booked for all elderly people(Senior Citizens).
* But the hotel managements denied the rooms saying rooms are full and they said, they did not get any confirmation from Yatra.
* The way the treated the people too was bad and we could not accept that. At-least, they should have a courtesy to treat the elderly people with due respect and with patience.
* The time is around 11PM night, can you imagine how these elderly people would suffer without a room to stay in this climate. Even elderly women's, are traveling with them. So, who will take responsibility for there safety. So, that doesn't matter for Yatra, to take due care of there customers.
* Called your support and things were not that clear and they were keen in providing the refund, but do not talk about the services, which was promised by Yatra and then cheated us. You might say, the Hotel did mistake. Please be informed that, we don't know who the Hotel people are. We had trust only on you, when we travel from a different place.
* I want you to take serious action on this matter at the most priority, or I would have to take this up further from my end.

Booking details as follows:

Hotel Name - Rainbow Saphire.
Booking Reference Number - 2112755928901.
Check-in date - 23.12.2017(Sat).
Check-out date - 25.12.2017(Monday).
Number of rooms - 2.
Booking on the name of - Mr. Shanmugam KM.
Booking using the phone number - 99028 xxxxx
Booking mail id - [email protected]