Manipal Hospital Customer Care, Complaints and Reviews
TollFree Number
Date: 05/07/2017
Manipal Hospital Customer Care Address : 98, HAL Airport Road, Bangalore, Bangalore District, Karnataka, India - 560017
Manipal Hospital Customer Care Contact Number : +91 80 2502 4444
Manipal Hospital Customer Care Number : +91 80 2502 3344
Manipal Hospital Customer Care Toll Free Number : +91 80 2526 6757
Manipal Hospital Customer Care Contact Number : +91 80 2502 4444
Manipal Hospital Customer Care Number : +91 80 2502 3344
Manipal Hospital Customer Care Toll Free Number : +91 80 2526 6757
Service issue | Complaint | Query | Feedback | Suggestion | Reply
medical by bhagya lakshmi:
(4 of 5)
can u let me know the procedure for the medical compensation in manipal hospital, or any documents to be submitted for the free treatment .
Radiology by Sri laxmi:
(4 of 5)
Worst radiology department I have been waiting since morning and I haven't get scan still evening
Refund status -reg by Appalaraju:
(4 of 5)
On 05/08/2021 I was booked an appointment for couple health checkup at Viayawada in the name of Kondalarao & Adilaxmi R and payment done through razorpay vide Payment Id pay_HhSeqX0DA8ZVC9.. And immediately I was called customer care and asked them to cancel my appointment and refund and the informed that the refund was initiated and amount will be refund within 10 working days.Later I got an enquiry call from Vijayawada Manipal hospital and they also told that the amount will be refunded within 5-7 working days. Please confirm the refund status through mail or message
inordinate delay in funds by vijaya sarsthy:
(4 of 5)
it is regretted to note your customer care services are very very poor and totally disappointing. today morning i have wasted more than an hour by talking to one of your representatives who do not have any respect for customers. She dodged me for more than six calls. I wanted them to connect me to insurance department which she (Julie) dodged and never connected me to the department.
My refund which was promised that they would do it on 1st dec is yet to be done despite assurances yesterday that they would do it immediately. Totally pathetic service.
Harassment by Hospital stuff :-Manager Prabhakaran and team & denied to let us visit doctor by A Ray:
(4 of 5)
Manipal Hospital Varthur(Survey No. 10P & 12P, Whitefield Main Rd, Varthur Kodi, Ramagondanahalli, Bengaluru, Karnataka 560066
Complaint to Manipal Hospital (Columbia Asia Previously) Varthur Road
Address:-Survey No. 10P & 12P, Whitefield Main Rd, Varthur Kodi, Ramagondanahalli, Bengaluru, Karnataka 560066
(I already have raised a Consumer forum complaint in the Indian Consumer forum court.Complaint ID:- 3191893)
This is to complain against a horrible incident which happened at Manipal Hospital (Previously Columbia Asia ) Varthur Road Branch.
I have been visiting the hospital for 3 years now for treating my father,mother,wife , baby and myself as well on various branches (Hebbal and Varthur road). My wife's C_section Operation has been done by Doctor Sitarajan last year.My father was admitted to the hospital in the year 2019 and have spent more than 10 lakhs on all the family members treatment.
But on 10th December when I took my baby (Hospital ID: 273319) we were NOT allowed to visit the doctor Vedarth(even after phone booking) because the HOSPITAL STUFFS named Manager Prabhakaran and another Lady receptionist on Nurse station C.
1)We stood in the queue with our sick baby (age 1 years) of Nurse station C for 20mins and when our turn came then the Lady receptionist on Nurse station C told us that she will not allow us to visit the doctor and we have to stand aside and let others pass by. When we asked the reason then she said there are pending bill issues so first we need to talk to management and get them cleared and then shall she allow us to visit the doctor.
2)We requested her to first let us visit the doctor, we will pay the amount for the doctor visit and once my sick baby is attended I will talk to the management to clear any doubts/issues/bills from previous history.She completely denied and asked us to wait for management to appear.
3)When we still persuaded her to activate our doctor visit then she got furious and started shouting at us.She shuted at my wife and asked her to "shut up". Then we also raised our voice and told we should be allowed to visit the doctor first with full payment for the visit.
Later we can clarify previous historical issues. She again started shouting at me.
4)Finally the management people appeared and asked us to wait in a corner room.
5)Waiting for almost 15minutes we decided to visit another hospital to attend to our sick child.
6)While we were leaving the hospital premises, the manager named Prabhakaran and his team came and stopped us from going to another hospital and started shouting at us and even blamed that "We took their money and run away before!!!!". They harassed us beyond limit.
7)When we asked what is the matter then they brought the incident. Here is the previous incident:-
-We had earlier bought a package from the hospital for our baby's vaccination costing 36,000 Rs.
-After getting vaccinated for 5 times one of the hospital stuff told me that I have some money in the hospital account left and can claim refund for the same.
-I asked them the process to claim refund, filled up their form to claim the refund and then received a refund of around 8000 Rs.
-When we later went for 6th vaccination another hospital stuff said "Sir, we have mistakenly provided you refund as that was part of your baby's vaccination package".
- I mentioned why would you refund me something that is a package already, as I thought my wife was admitted to the same hospital for her C-Section and father earlier. There must be some amount left from those times.
- They requested me to pay the refunded amount back because that they have made a mistake. Then I said we will not continue to take the package benefit any longer and take the rest of the vaccines from other hospitals.
-After that for around 6months I too vaccines from other hospitals and never visited the hospital again and they tried to disturb us again and again asking for the money. Which was also kind of a harassment as we never visited the hospital any longer(for any further package benefits) and it was never our fault in the first place.
8)So when this was the actual incident HOW DARE THEY HARRASS US TELLING WE TOOK THEIR MONEY??
And second, THEY DID NOT ALLOW A SICK BABY TO GET TREATED BY A DOCTOR??
IS THIS EVEN HUMANITY? This is a criminal offense. THEY RUN A HOSPITAL and THEY are stopping a severe sick baby patients from visiting doctor.
We need justice here.
FYI:-I myself deal in Legal matter for a very big MNC .I have a legal team working with me consisting of a team of High court lawyers.It is a part of my job to make sure such customer harassments are minimized and I will not stop until I get a formal Apology from Manager Prabhakaran , Lady receptionist and the Team. I am planning to forward this consumer complaint and Manipal Complaint to a very renowed Criminal high lawyer
of city of Bangalore and willing to sue the company on "Humanitarian" and "Customer Public harassments" and "Basic human rights" Grounds and will send another Legal Notice to the Manager Prabhakaran .
The sue amount will be more than 2 lakhs for sure and I will win the case once it will go to the court.
Message I would like to give to the hospital stuffs of Columbia Asia /Manipal Varthur:-
1)WHEN YOU MAKE MISTAKES FROM YOUR SIDE THEN YOU GOT TO PAY FOR THAT MISTAKE AND not FORCE A CUSTOMER PAY FOR YOUR MISTAKES. There is price to be paid for a mistake made by somebody.
2)I NEVER VISITED THE HOSPITAL AFTER THE Refund issue, so HOW DARE THEY CHARGE ME FOR 2000Rs from the package.They even cannot show me proper calculations on the 36000Rs I paid for the package. If I got 8000 Refund then where did my 36-8= 28000Rs gone?
I dont think for the first 5 times vaccination the hospital took 28k.
SO BASICALLY I SHOULD CLAIM REFUNDS HERE AS I NEVER VISITED THE HOSPITAL FOR THE next 6 vaccines(which were included in the package ). I paid that from my own pocket from outside hospitals.
3) BEING A HOSPITAL STUFF YOU DONOT HAVE THE RIGHT TO STOP A SICK patient from visiting a doctor when the patient is ready to pay visit to the doctor. I was ready to pay 900Rs for Doctor Vedarth still they denied me.
4) to the MANIPAL HOSPITAL board of directors:- You will surely lose valuable customers and patients is these kind of pathetic behavior is continued by your disgusting hospital stuffs.
I already have switched to different hospital to treat my family members and I will forward this incident/consumer forum complaint ID to a MEDIA CHANNEL Representative from national television and other private news channels so that such mishaps never occur again.
My full and Finley not done after 2 month by Vinod Kumar:
(4 of 5)
I am Vinod Kumar as staff nures in manipal hospital Jaipur branch
I have last Day 7 Janvery 2022
My salary not done timely
I am not satisfied today
improper billing to ECHS patient by U Janardhan:
(4 of 5)
Sir/Madam. My hosp number is MH 009995693. I had a gland in right side of my neck so for that I had visited first time to manipal hospital millers road on 11 Apr 2022 Appointment with Dr Ravi Ramachandran and we went to procedure on 12 Apr 2022 in a normal dressing room and succesfully completed in 15 minutes. During procedure he got a dought and suggested me for biopsy test. I agreed for that but while billing he had produced a wrong code for procedure and collected Rs 9833/- for only procedure and another bill raised coded for biopsy and collected Rs 4810/-. In my view both bills are wrong. Doctor and billing staff are not confidient about ECHS billing codes. When i asked there suggested me that i put a minimum bill to you actually you will be charged more than Rs 30000/-.
Sir/ Madam i am not new for manipal hospital, previously i am visiting Manipal Hosp, old air field road. Genune and experienced doctors and staff also. my father was a carcinoma lung patient and still i am treating at your hosp with heart full satisfaction. but in vikram manipal they showed me a bad experience and collected unnecessary fees from me. ECHS billing staff Mr Rafiq is zero knowledge of ECHS/CGHS billing and way of talking to patient is not satisfied.
I Respect Manipal Group of Hospitals, in that regard please clarify my issue and ack the same to my mail or call me for clearence please.
Thankyou....
Looting money in the name of parking by Harish Vaddi:
(4 of 5)
The Manipal hospital in Sarjapur road, Banglore are looting a lot of money in the name of parking. Charging 300 or 400 per day is not tolerable. Hospital is not a commercial area to charge. This hospital management is not having minimum commonsense also. They should not charge atleast for in patient attenders as we have to be with patient daily. They can charge for out patient or consulting patients.
When some one is admitted in hospital, then there will be one attender with them everyday. My house is very far from the hospital. So I have to stay with the patient. Doctor suggested the admitted person should be in hospital for 10 days which means I have to pay 4000 total for car parking. Is this how you charge? No ethics at all.
For in patient attenders parking should be removed. Being with the patient is their right. Worst management ever. Looting money. Commercial hospital
Complaine by Nilratan Saha:
(4 of 5)
My patient id MHB01936938
I have visited Monipal hospital ( old air port ) so many time for my spino cerebral ataxia (tremoring, movement disorder, balance problem).
Dr A.K. Roy ( neurologist ) can't able to diagnoses the disease. His prescribed medicine not works . I have to visit so many time every after 3/6 moths from 2015 but my conditions as same, not improved. I have waste so many rupees and time. I did not expect it from this reputed hospital. You took 6 years out of my life. I did not recover at all. Contact me on my mobile no 9474665672
Payment error by Suman Chowdhury:
(4 of 5)
I have booked online appointment for today and my payment have been paid although your app is not showing anything such thing after is poor experience how would something prefer your hospital.
Complaint by Kishore:
(4 of 5)
Hi There is No proper guidelines to customers. From your hospital security, help dask team.they do no any Department name. Worst staff's in Manipal hospital
RTPCR test by Sekhar Gurung:
(4 of 5)
Sorry guys Iam writing this but trust me service is pathetic . Iam requesting my RTPCR from almost 2hours and staffs are still doesn't have the clear picture they are still looking for it...As per the commitment report will get generate within 24hours which we have already crossed how long I have to wait ...Help desk ppl checking with hospital and hospital team not responding properly I don't know whom to blame...Having really bad experience...
Horrible behaviour by staffs at manipal yeswantpur by Philip Mathew:
(4 of 5)
When you come to his hospital,the staffs behave like govt.hospital.
1. If you don't pass 150 ml urine, we will charge you again.
2.scan report does have half information like post void done, not mentioned in the report.
3.Rude behaviour of the staff.
4.same i informed Mr..Libu. manager.
5. Staff behave worse than a Govt hospital,as Govt. Hospital improved much.
6.Dont expect a good attitude and behaviour from these staffs.
Coustomer care/appointment regarding by Manjeet Singh Virdi:
(4 of 5)
Very-2 difficult to get coustomer care officer as well as back call from coustomer care.
Today i had tried whole day to get appointment for the ultrasound of my wife.
Not got any back call or appointment.
Iam CGHS card holder.
OPD registration officer was very -2 slow in registration work
Coustomer care/appointment regarding by Manjeet Singh Virdi:
(4 of 5)
Very-2 difficult to get coustomer care officer as well as back call from coustomer care.
Today i had tried whole day to get appointment for the ultrasound of my wife.
Not got any back call or appointment.
Iam CGHS card holder.
OPD registration officer was very -2 slow in registration work
Lab report by Vinodababu Sannaveerappanavar:
(4 of 5)
I have submitted urine sample for culture in Manipal hospital Hebbal
Where do I enquire for lab report
One blood test not conducted. by Yogesh R naik:
(4 of 5)
I'm Yogesh R Naik, took medical test on Saturday (5/10/2022). Doctor asked me to take additional test which include B12, iron,and other...we payed additional money and added that barcode to the blood test but today I got the report but I didn't get the report of those test. Plz look into this...it is very necessary.
Staff is non co-operative and services are pathetic by Beena Goswami:
(4 of 5)
My husband got admitted in Manipal hospital Kharadi today morning. Except doctor nothing is good here. We need to follow up staff per medicine, for other reports they just don't care. Also if u complain they don't even listen.
Refusal of Manipal Hospital ITPL to accept insurance by Michael Gerard Ferris:
(4 of 5)
My insurance GIG is partnered with Paramount Partners in India, and has a direct billing arrangement with your hospital.
Why then is Manipal Hospital ITPL refusing to accept direct billing?
Not allowed access to see my husband in ICU in a critical condition, admitted only yesterday by Nafisa Mithaiwala:
(4 of 5)
My husband has been admitted in ICU yesterday. Inspire of calling twice last night for an update, there was not a return call even though promised. I have come now 9am to see him and am not allowed access, even on a request to just visit for 5 mins to get an update on his condition. Point blankly refused. I am not asking to be seated in Icu just to know his condition exceptions are made I am told but I was refused point blank. This is totally unacceptable. I understand the visiting hours but I am his wife and if I am here at the hospital wishing to just see him for a minute the courtesy and responsibility of the hospital should be to understand the stress I am going through at the moment. There was no empathy whatsoever. Very disappointed customer!!!
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